IT Manager

• Sep 2021 - Present

Communications Flight Operations Officer

• Sep 2015 - Present

Challenging leadership position charged with managing, planning, organizing, controlling, and directing enterprise-level information technology support activities. Serving as the senior technical advisor on all critical infrastructure and data delivery. • Expertly leads 33 Airmen and manages $3.14M in IT assets providing 24/7 data & voice communications infrastructure, system outage rapid-response, customer support, and tailor-made IT solutions • Identified critical boundary protection weaknesses; implementation of Palo Alto Next-Gen Firewall w/ 100% packet capture and analysis, significant increase in user, device, and data protection • Network switch project lead, replaced 100 layer-2 Avaya switches in 27 hours (phase 1), on-track to deliver critical node equipment refresh w/ Cisco layer-3 switches & integrated service routers (ISR) (phase 2), resulting in 10 Gbit/s fiber core & true-mesh network topology eliminating single points of failure Show less

Assistant Professor

• Sep 2018 - Sep 2021

Assistant Professor in the College of Engineering, Technology, and Management (ETM), Management Department, delivering high-quality instruction in information technology and Cybersecurity through hands-on training and real-world experience.

Adjunct Professor

• Sep 2017 - Aug 2018

Exhilarating teaching opportunity providing students with top-notch classroom instruction and application through real-world industry experience coupled with a strong passion for student success.• MIS 311: Introduction to Systems Analysis – successfully led an initial course of 18 students, focusing on integration of IT in key business decision-making processes, delivering well-crafted written and verbal communications, and analysis of enterprise information systems, with course evaluations ranging 4 to 5.• MIS 425: Information Systems Security – instructing the first cybersecurity-focused course at the Klamath Falls campus, providing a current snapshot of industry security challenges, while providing in-depth application through live demonstrations, interactive virtual labs, and security research challenges. Show less

Computer Network Technician II

• Dec 2014 - Apr 2016

Diverse Information Technology (IT) role performing management functions including equipment management, user security, software inventory, government-furnished equipment, and user administration, among others. • Provided resolution of software and hardware conflicts, debugged database interoperability issues, support for Local Area Network (LAN), Wireless LAN (WLAN), and Virtual Private Networks (VPNs) • Added, managed, and disabled user accounts and computers in Microsoft Active Directory Users & Computers; administered Group Policy by creating & managing GPOs, setting registry-based policy, established security groups, linking GPOs, and enforcing end device Group Policy updates • Hardened servers/networking equipment prior to implementation; monitored servers/networking equipment for performance degradation and security exploitations via enterprise management software • Researched cutting-edge Computer-Based Training (CBT) technologies and developed written reports to upper-management, assisting them in the ability to select products best suited for organizational needs Show less

Training Integration Management System Specialist

• Sep 2012 - Dec 2014

Chosen to fulfill the demanding position of Training Management System (TMS) Senior Specialist; serving in the analysis, design, development, implementation, maintenance, troubleshooting, and evaluation of the TMS and database administration. • Supervised and managed TMS Help Desk functions, served the entire base populous with direct TMS user interaction, delivered formal and ad-hoc training on proper TMS utilization and data handling • Developed AETC student syllabi by working side-by-side with Air Force flight experts; converted printed syllabi into an electronic form through TMS used to track and document student course progression • In-depth utilization of Microsoft SQL Server, including the creation and maintenance of complex relational databases, database normalization, stored procedure development, and SQL Server Reporting Services (SSRS) report writing; concrete focus on data confidentiality, integrity, and availability Show less

Systems Administrator

• Nov 2009 - Dec 2013

Selected to fill versatile system administrator role, providing critical network engineering services with oversight of three remote locations, one central building, and several spur offices, all requiring site-specific configurations. Serve as support expert and first line of resolution for sophisticated network equipment preparation, testing, installation, and maintenance. Collaborate with local IT specialists, Network Operation and Support Center (NOSC), regional Subject-Matter Experts, telephone companies, and civilian government contractors to deliver reliable network and system functionality. Facilitate communication between government contracting and network operations throughout entire acquisition process. Oversee and monitor IT upgrade projects to ensure appropriate supplier performance and consistent service quality. Ensure 100% accountability and security for $1.2M in government resources. Mentor, train, supervise, and evaluate network associates.*Selected Accomplishments*+ Executed $750K IT upgrade budget, resulting in the transformation from obsolete analog equipment to industry standard digital components, utilizing the latest in networking and Voice over Internet Protocol (VoIP) technologies.+ Exceeded or met all IT inspection items, working closely with on-base agencies, service level managers, civilian contractors, and inspection teams.+ Acquired annual $25K budget of Depot Level Repair (DLR) funds direct from National Guard Bureau (NGB), increasing service reliability and customer satisfaction by reducing maintenance lead-time and limitations.+ Spearheaded aircraft situational awareness project by bringing live monitoring to pilots, at no additional cost, by utilizing existing network infrastructure and teaming up with Cubic Defense contractors. An Air National Guard first!+ Procured additional network associate position through in-depth maintenance reporting, upper-management briefings, and participating in numerous work-force studies. Show less

Radio Communications Specialist

• Sep 2004 - Nov 2009

Served as technical lead charged with deploying, sustaining, troubleshooting, and repairing standard radio frequency, wireless, line-of-sight, beyond line-of-sight, wideband, ground-based satellite, and encryption transmission devices in a fixed and deployed environment. Key functions included supporting field engineers in network and radio system diagnostics, on-site technical assistance, and project management for enhancements and installations. Prepared and analyzed reports encompassing siting, deploying, maintaining, installing, repairing and removing communications systems and related equipment.*Selected Accomplishments*+ Supervised radio modernization project ensuring minimal operator interference, successful equipment testing, and development of standard operating procedures, all while remaining ahead of schedule and under budget.+ Conducted training for freshly hired radio communications specialists, advising proper tuning techniques, adjustments, and anomalies, resulting in improved communications maintenance capability and reduced unscheduled outages due to misalignments.+ Ensured 100% system availability with timely problem resolution, radio problem troubleshooting, and implementation of emergency procedures.+ Worked with IT personnel in the development of customer satisfaction surveys, analyze results, and brief survey findings to management.+ Displayed dedication and professionalism through superior attention to detail, copious amounts of equipment knowledge, and concentrated troubleshooting skills, resulting in several organizational awards. Show less

Aircraft Production Controller

• Jun 2007 - Sep 2008

Served as Aircraft Production Controller charged with assigning priorities to aircraft production efforts, maintained liaison amongst aircraft maintenance management, and directed action to resolve resource shortages. Implemented, planned, and monitored maintenance progress of accomplishment. Responsible for the accuracy of posted aircraft status. Performed on-the-spot adjustments to maintenance repair priorities necessitated by unscheduled maintenance requirements. Maintained Maintenance Information System (MIS) data integrity regarding maintenance flying schedule requirements, ensured expeditious acquisition and deliver of parts, and coordinated munitions delivery priorities with appropriate personnel. Developed liaison with the Maintenance Coordinating Function (MCF) of the Command Post, ensured accurate information such as emergency notification, requests for support from outside agencies, and weather reports were disseminated appropriately. Show less

Computer Network Technician

• Sep 2012 - Nov 2012