Experience

O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retail Advisor

  • Mar 2023 - Present



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Trading Assistant

  • Aug 2022 - Feb 2023



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Associate

  • Jan 2017 - Aug 2021



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Consultant

  • Jul 2016 - Jan 2017

  Working for the largest independent mobile retailer in Europe; The Carphone Warehouse, I have not only gained customer service experience, but I have learned about different mobile technologies and devices, achieving targets and working with multiple teams under a busy sales environment. At The Carphone Warehouse, I: - Maintain a 90% positive customer feedback score to help retain customers and drive future sales. - Carry out an assisted sales journey, ensuring each and every customer is cared for with the right tools (Pinpoint). - Achieve a minimum of a 50% attachment rate for FCA regulated insurance sales. - Monitoring both myself and my team on a variety of key performance indicators such as world class customer service, notional margin per hour and operational efficiency against strict store targets. Show less



deVere Group

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Financial Coordinator

  • Apr 2016 - Jul 2016

  Working alongside an appointed Financial Planning Consultant, I help them to secure appointments through extensive networking and area-based client research. My role also includes: Developing potential business with clients Promoting the services provided by deVere Group Co-ordinating with my Financial Planning consultant as well as the relevant financial institutions Providing administrative support Networking and creating a chain of connections to gain knowledge of potential clients Show less



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Consultant

  • Aug 2013 - Mar 2016

  Working for the largest independent mobile retailer in Europe; The Carphone Warehouse, I have not only gained customer service experience, but I have learned about different mobile technologies and devices, achieving targets and working with multiple teams under a busy sales environment. At The Carphone Warehouse, I: Maintain a 90% positive customer feedback score to help retain customers and drive future sales. Carry out an assisted sales journey, ensuring each and every customer is cared for with the right tools (Pinpoint). Achieve a minimum of a 50% attachment rate for FCA regulated insurance sales. Monitoring both myself and my team on a variety of key performance indicators such as world class customer service, notional margin per hour and operational efficiency against strict store targets. Show less