Experience

City Wide Facility Solutions - San Diego

• United States
• Facilities Services
• 1 - 100 Employee

• Senior Facility Solutions Manager

  • Feb 2023 - Present

• Facilities Solutions Manager

  • Jul 2019 - Feb 2023

  •Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products. •Formulate and manage an effective service strategy and schedule tailored to each client.•Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.•Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.•Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. •Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.•Ensure adequate (internal and external) staffing needs to service clients.•Promote the sale of, procure and monitor supplies for clients. •Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.•Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.•Schedule each non-routine activity in client facilities using Outlook.•Notify Sales Executives of potential accounts in your territory, especially new construction.•Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received. •Communicate client survey responses to the Director of Operations, Night Managers and Contractors.•Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.•Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.



Antech Diagnostics

• United States
• Veterinary Services
• 700 & Above Employee

• Inside Sales Representative

  • Jan 2018 - Jul 2019

  • Conducting sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians and staff.• Provide product and lab diagnostic support and service, including consultation at staff in-services and veterinarian seminars.• Identifies customer needs for additional products and services as well as provides customers the best solution to their current practice needs.• Build and maintain relationships with referral sources to establish a solid base of new business opportunities.• Assist in establishing the company as the leader in animal lab diagnostics services and veterinary practice solutions.• Identify, target and acquire new business opportunities.

• Customer Support Engineer

  • Apr 2016 - Jan 2018

  • Provide phone, email, and remote technical support for all Digital Radiography (DR) system, PACS servers, image review workstations, GE ultrasound equipment, and X-rays panels• Implement and support clinical software & hardware upgrades at veterinary hospitalsInstall and configure modality products, viewing software, digital radiography systems and PACS servers to deliver full functionality of each system.• Configure wireless and LAN connections for mobile systems to ensure the hospital workstations are on the same network as the server.• Train and configure 3rd party systems such as Fuji, Merge eFilm, Canon, Varian, Asteris, Cornerstone, VIA, OsiriX and Antech Imaging Services.• Support/train the inside, outside sale teams plus the field service engineers with product knowledge and technical assistance.• Repair and rebuild corrupt SQL databases to secure medical exams.• Adhere and uphold to Digital Imaging and Communications in Medicine (DICOM) standards for handling, storing and transmitting information in medical imaging.• Provide primary end user support to doctors, system administrators, imaging technicians and 3rd party vendor engineers.• Configure wireless antennas to communicate with wireless generators and mobile systems.• Direct escalation point for VIP accounts, and international clients with technically complex mission critical or politically hot issues.



Universal Protection Security Systems

• Service Coordinator

  • Feb 2015 - Apr 2016

  •Manage security and fire life safety service accounts for residential and retail properties covering San Diego, Los Angeles, and the Bay Area. •Contact properties when systems go into alarm or emergencies arise, create and provide authorizations for service, and schedule service calls. •Open work orders, coordinate service calls, and process all work orders to completion. •Order material and follow up with properties to schedule return visits when repairs are required. •Follow up with properties to provide status updates on any service calls. •Turn all completed work orders into billing within one business day to ensure accurate and prompt invoicing. •Keep calm and positive in an extremely fast paced and hectic work environment. •Extreme attention to detail and multi tasking requirement.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Internet Support Technician

  • Nov 2013 - Feb 2015

  •Take incoming calls from residential and business customers to troubleshoot and resolve internet technical support issues. •Assign static IP addresses to DVRs, NVRs, cameras and various other devices. •Maintain professional, upbeat attitude in high stress environment. •Consistently meet all company metrics on an individual and team basis. •Provide exceptional customer service on each call, properly brand the company, meet monthly sales goals. •Commit to resolve customer issues on the first call. •Promoted to service lead within first year of employment.



Fire Code Consultants and Contracting

• Office Manager

  • May 2007 - Nov 2013

  At Fire Code Consultants and Contracting, Inc. I focused more on the financial side of the business (heavy Quick Books). I processed weekly payroll, and certified payroll reports as well as preliminary information, and assisted in AP/AR. At Fire Code Consultants and Contracting, Inc. I focused more on the financial side of the business (heavy Quick Books). I processed weekly payroll, and certified payroll reports as well as preliminary information, and assisted in AP/AR.