Business Analyst

• Jul 2022 - Present

Sales Floor Team Member (volunteer)

• Feb 2022 - Present

• Receive and direct the storage of new stock and serve and assist customers on checkouts. • Follow appropriate measures to reduce the risk of theft or shoplifting and maintain and update gift aider records. • Establish rapport with prospective customers and assess customer needs through effective questioning. • Emphasise product features based on analysis of customers' needs and knowledge of product capabilities. • Complete resolution of customers' issues and concerns regarding multiple complex products and recognise up-sell opportunities to enhance sales revenue.

Sales Assistant

• Aug 2020 - Feb 2021

• Suggested applicable and relevant upsells to customers, as a result, increased sales by 12%. • Cultivated relationships with the marketing and sales departments, improving customer service value by 50%. • Facilitated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. • Suggested a discount method through a rebate, incentivising customers to purchase more. • Processing orders request for quotations, order changes and cancellations for the sales department. • Offered recommendations to customers, promoted new products, collected payments, and processing transactions.

Administrative Assistant

• Sep 2019 - Aug 2020

• Assisted teachers and staff in creating a simulative training experience for students. • Organised and facilitated various educational and social activities and provided secretarial support to the principal. • Coordinate busy phones, greet incoming visitors and attend to student and teacher requests professionally. • Performed general office duties, answered phones, photocopied and assisted staff and administrators in daily tasks. • Ensured adherence to school guidelines, values, laws, and norms and participated in meetings, events, and exhibitions. • Organised and controlled inventory control of education material, tools, and kits and assisted teachers and staff in creating a simulative training experience for students.