Information Technology Manager

• May 2023 - Present

Design, implement, and maintain computer systems and networks, which may include personal computers, servers, networking equipment, operating systems, and software applications Maintain and update system documentation Maintain and enhance security, recover lost data, and resolve system crashes Oversee IT vendor selection and management, including hardware, software, networking, and telecommunications Support the company's administrative functions, including purchasing and inventory control Support custom software development and quality assurance Design and Code for New Software.also manage Databases. Show less

Information Technology Support Engineer

• May 2019 - Present

Information Technology System Engineer

• Feb 2022 - Present

Working as System Engineer (IBM Cloud, Microsoft Devoop) Working as System Engineer (IBM Cloud, Microsoft Devoop)

Information Technology Support Engineer

• May 2018 - Nov 2021

Currently working as IT Support / Desktop Support and Technical end user Support at Xad technology LLC Dubai, UAE, Responsible to install, configure and troubleshoot computer Hardware, Software, System Internet/Network, Printer, Scanner, Pc’s Laptop, Server Switches & Routers, IP telephony and Storage devices.provide technical support to customer through phone or live regarding IT related issue. Currently working as IT Support / Desktop Support and Technical end user Support at Xad technology LLC Dubai, UAE, Responsible to install, configure and troubleshoot computer Hardware, Software, System Internet/Network, Printer, Scanner, Pc’s Laptop, Server Switches & Routers, IP telephony and Storage devices.provide technical support to customer through phone or live regarding IT related issue.

IT Support Specialist

• Nov 2018 - Dec 2018

Responsible to Install, configure & troubleshoot software packages, including operating system, business software, accounting software, and other’s tools & technologies software and functions according to specification. Responsible to Install, configure & troubleshoot software packages, including operating system, business software, accounting software, and other’s tools & technologies software and functions according to specification.

IT Support Specialist

• Dec 2015 - Dec 2017

I was working there as IT Support Specialist & Technical End User Support. •Responsible to Install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system. •Troubleshooting and solving network issues, like TCP/IP, DNS, DCHP, Layer 2/3 network devices. •Design, Installation, Configuration, integration, testing and maintenance of CCTV and access control system, Software / Hardware and other security system. •Troubleshoot and resolve issues related to hardware such as printer, projector, Apple TV, application systems and network infrastructure reported to the Service Desk. •Install configure and troubleshoot software packages, including operating system, business software, accounting software, tools and technologies software. •Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc. •Maintaining the hardware systems (Servers, monitors, Desktops, Laptops, Printers, Fax machines, CCTV, Telephones, Photocopiers, Mobiles) •Provide first & second level support for hardware/software/network & other application issues. •Develop training materials and procedures & train users in the proper use of hardware & software. •Technical services and support at the network level: WAN and LAN connectivity, routers, Unifi access points, Router, Switches and firewalls. Ethernet cable like Cat 5e/Cat 6 connectivity. •Configured and troubleshoot Routers, switches, hubs and other network components. •Design, Installation, Configuration, integration, testing and maintenance of CCTV and access control system, Software / Hardware and other security system. •Supporting of all Physical and Virtual Enterprise systems and infrastructure. •Installing approved Network and OS patches. Show less

Software Engineer

• Sep 2014 - Nov 2015

I was Working there System administrator and Software engineer and have the following Responsibilities. •Strong knowledge of software packages (SYSTEM / APPLICATION /TOOLS / TECHNOLOGY SOFTWARE). •Office 365 user administration (Exchange Online, OneDrive, SharePoint, Azure Active Directory, OneNote). Monitor and remove virus, spyware, and other non-authorized software. •Active directory object management (i.e. User, computer, groups) and GPO’s in Windows 2012 server •Ensuring security and efficiency of IT infrastructure, installation of antivirus, and software patches. •Setting up new users’ accounts and profiles and dealing with password issues. •Experience in Web and mobile application testing on following platforms.NET Framework, C#, ASP.NET MVC, HTML5. •Managing websites, web content, maintaining web design on WordPress. •Skilled in supporting MS Outlook, MS Exchange | ERP| CRM and other tools and technologies. •Used MS Word| PPT |Access | Excel and VBA to create an application that imported flat-file data to calculate end-of-year inventory values for any Department in an Emergency situation. •Developed and mapped logical and physical data model using SQL / MYSQL database queries. •Database security Administration. Protecting database integrity. Managing access controls and adequate segregation of duty, user access management i.e. creating and granting user access and roles. (CRUD) operation. . Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. . Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. . Prepares and installs solutions by determining and designing system specifications, standards, and programming. . Improves operations by conducting systems analysis; recommending changes in policies and procedures. Show less