Experience

Diabetes Australia

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Manager NDSS National Fulfilment & NDSS Service Planning

  • Dec 2022 - Present



Diabetes NSW & ACT

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• NDSS-National Fulfilment Project Coordinator

  • Aug 2021 - Dec 2022

  Managing the daily operation of National Fulfillment which is a commonwealth government contract providing information to National Diabetes Service Scheme Resgitrants.Laising with multiple stockholders to ensure to provide the latest health information to newly diagnosed diabetics.Sending starter packs including information booklets with covering various aspect of diabetes and latest health recommendations, multiple flyers with covering all the services that are available to registrants.Overseeing the inventory and continually tracking the changes in usage behaviour and replenish stock accordingly.Overseeing financial, producing budget, prepayment, invoice reconciliation, accrua and monthly/quarterly financial report

• Diabetes Shop Customer Service Coordinator

  • Aug 2021 - Nov 2022

• Consumer services Officer

  • Jan 2020 - Aug 2021

  CRM Data analyst•Creating daily, weekly and monthly reports•Assigning team members with leads•Correcting errors•Analysing team members performanceOnline Shop• Updating website stockage.• Adding and removing products• Processing orders and providing product information• Processing returns and refund•Communicating with the warehouse General administration• Mailbox- Resolving customer email queries, sending event invitations and product promotions• Processing cash cheque and credit card paymentsContact Centre • Inbound- Answering incoming calls, resolving costumer queries• Outbound- Calling costumers to update and obtain information• Provide information on the products and services provided by National Diabetes Services Scheme to registrant, health professionals and pharmacies



Minto Marketplace

• Australia
• Real Estate
• 1 - 100 Employee

• Center Manager

  • Mar 2020 - Jun 2021

  Looking after 53 shops with daily traffic of over 6,000 people, by providing assistance to the customers and guidelines to the shop owners, making sure of a business practice in compliance with law. Calling appropriate person for any maintenance requirements, ensuring any maintenance to be dealt with and reported back to the stakeholders. Looking after 53 shops with daily traffic of over 6,000 people, by providing assistance to the customers and guidelines to the shop owners, making sure of a business practice in compliance with law. Calling appropriate person for any maintenance requirements, ensuring any maintenance to be dealt with and reported back to the stakeholders.



BBK

• France
• Advertising Services
• 1 - 100 Employee

• Accountant

  • Jun 2017 - Jun 2019

  • preparing Income Statement • Balance Sheet • Debt collection • Invoicing • BAS • Bank Reconciliation • Accounts receivable/payable • General administration • preparing Income Statement • Balance Sheet • Debt collection • Invoicing • BAS • Bank Reconciliation • Accounts receivable/payable • General administration



National Cancer Foundation

• United States
• Non-profit Organization Management

• Fundraising Assistant

  • Jan 2016 - Jan 2017