Experience

TradeDepot

• Nigeria
• Retail
• 400 - 500 Employee

• Collection Lead

  • May 2022 - Present

  Manage escalations from team, payment plans, extensions and loan restructuring to prevent defaults and enable team meet monthly targetsCoordinate effective Loan collections Analyses weekly Lon collections data and prepare monthly kPI for collections specialist

• Financial Services Support Lead

  • Aug 2021 - Present

• Customer Experience Associate for Merchant Services

  • Dec 2020 - Present

  Provide leadership oversight for the reimbursement of merchant wallet to resolve complains and ensure customers satisfactionManaged partner operations with payment partners to ensure financing issues are resolved with agreed upon SLA Collated reports for finance team to aid loan reconcilation in e-wallets



Commissions.ng

• Nigeria
• IT Services and IT Consulting

• Customer Service Representative

  • Jan 2019 - Aug 2020

  Onboarded customers and delivered training on how to track and manage dashboards Generated leads from social media ads and converted 15+business daily via calls Improved retention through implementation of customer loyalty and advocacy strategies, discounts and referrals bonus Onboarded customers and delivered training on how to track and manage dashboards Generated leads from social media ads and converted 15+business daily via calls Improved retention through implementation of customer loyalty and advocacy strategies, discounts and referrals bonus



PwC Acceleration Centers

• Professional Services
• 700 & Above Employee

• Human Resources Assistant

  • Mar 2018 - Jun 2019

  PwC Nigeria Victoria Island Lagos. • Assisting with staffs recruitments • Created and organised training for employees. • Monitoring and evaluation • Professional qualification payments PwC Nigeria Victoria Island Lagos. • Assisting with staffs recruitments • Created and organised training for employees. • Monitoring and evaluation • Professional qualification payments



PwC

• Professional Services
• 700 & Above Employee

• Human Resources Assistant

  • Mar 2018 - Jun 2019