Tosha Chen
Director, Supply Chain and Logistics at Catapult- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certified Supply Chain Analytics Professional (CSCA™)
Chartered Institute of Professional CertificationsMar, 2023- Nov, 2024
Experience
-
Catapult
-
Australia
-
Software Development
-
300 - 400 Employee
-
Director, Supply Chain and Logistics
-
Oct 2021 - Present
Catapult Sports (Oct 2021 – present), Wearable Technology (https://www.catapultsports.com/)- Drive better decisions with collaborative planning between revenue operations, product supportoperations, product, hardware and finance- Streamline the supply chain management process to make it robust and at a high service level- Manage the product supply challenges under the pandemic- Refine the system integration with 3PLs to minimize the manual touch and human mistakes- Control the COGS to a reasonable level under the turbulent circumstances Show less
-
-
Senior Manager, Supply Chain and Logistics
-
Jun 2019 - Sep 2021
- Took over the global supply chain management for the whole business, covering Prosumer and Eliteproducts supply- Rebuilt the global logistics process and signed off a global freight forwarding partner- Re-assessed the existing setup of 3PLs and set up new ones in the Netherlands, UK and US.- Unified classification of Catapult products by working with an external professional party- Set up unique product codes in NetSuite with Product, Finance and NetSuite Admin to replace theinventory items without identification codes- Managed the 3-month shutdowns of one of the 2 key factories, issues with component sourcing,interruptions and delays to the logistics network without ultimately any stock shortages to closeFY20- Delivered significant cost reductions in the Elite device and key accessories in FY20 Show less
-
-
Manager, Supply Chain and Logistics, PLAYR - Consumer Division
-
Jul 2017 - May 2019
PLAYR, GPS Tracking System (https://www.playrsmartcoach.com) - Conduct weekly demand and supply planning for the next 6 months.- Take over procurement from NPI team once product is ready for mass production and ensure zero out of stock situation at the central hub managed by 3PL partner.- Manage inbound logistics with Asian manufacturers, freight forwarders and 3PL hub in Europe.- Drive cost reduction with manufacturers, forwarding companies and 3PL.- Monitor outbound shipments leaving from 3PL hub to ensure on-time delivery to B2B, B2C & D2C customers globally. - Track & report order and sales coming from different e-commerce platforms (Shopify Plus, Amazon vendor central and seller central) on a daily basis and reconcile month-end result with finance.- Run through due diligence before products enter a new market/country to avoid problems with import customs clearance and unexpected import duties and tax.- Work with team on customer support related affairs and reverse logistics.- Handle project-based work, coordinate with Brand, Web, Product, Firmware, Apps, Marketing, Sales and Customer Support teams to update and consolidate each team’s work progress on the new product preparation to ensure there is nothing important missed before it’s officially launched. Show less
-
-
-
-
Business Operation Manager
-
Nov 2012 - Jul 2017
Responsible for: - Global selling pricing control Work with management to set up global LIST price, discount and payment term approval guidelines for sales team to follow. Conduct gross profit analysis for the Special Price Request from sales and review with management before giving GO or NO-GO. Work out a global view of quoted products for an easy review by the management on where prices per country are positioned before making decision for further price adjustment. - Manage a sales admin and logistics team with 3 members, serving 81 customers from 30 countries/5 continents. Verify and acknowledge customer orders on time; Place back-to-back orders to factory in a timely manner; Find out what documents are required for import customs clearance at destination and work with factory and forwarder on proper actions. Collect payments from customs in time. Work with product team on customers’ quality complaint if any. - Assist the India and Turkey offices with initial setup, e.g., recruiting supply chain staff, coordinating with embassy in Hong Kong to prepare relevant legal documents required by the local authorities, set up the order and sales handling process and cash flow management. - Assist branch offices (India, Turkey, Italy, Korea and Iran) with price related issues. - Conduct trade compliances before working with customers from embargoed countries to minimize commercial and legal risk. - Take care of sales contract and other legal documents drafting and review - Filter web inquiries and work with teams for further actions. For technical inquiries, forward to product team for advice/reply. For spare part/replacement unit inquiries, handle directly. For potential business inquires, collect complete information from customers and forward to the sales directors for review and advice. Log web inquiries for a monthly review with management - Source testing jigs and tools for overseas subsidiaries - Update key regular reports for management review. Show less
-
-
-
Inq Mobile
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Assistant Supply Manager
-
Aug 2009 - Jun 2012
- Built up a virtual supply and logistics team by partenering manufacturers and freight forwarders - Managed a team of 4 members (2 in Shenzhen, 1 in Beijing and 1 in London) - Implemented a cost effective ERP system with very minimum resources - Designed and rolled out a web portal tracking system for internal and external usage - Drove for 'design-for-logistics' solution with manufacturer and internal product and marketing teams - Achieved a better flexibility and turn-over for accessories via a contracted warehouse management - Handled invoicing, AP & AR in a timely manner - Obtained excellent know-how of I/E compliance for shipments to Europe, Singapore, India, Australia and Canada - Achieved 98% on time delivery (OTD), 4 products rolled out in 9 countries in 18 months - Set up forecasting process and built up very good relationship with customers (3OpCos, SingTel, Vodafone Hutchison Australia, Car Phone Warehouse, Aircel and Telus) Show less
-
-
-
MPB Division, Foxconn Group
-
Shenzhen, Guangdong, China
-
Supply Chain Manager
-
Jan 2009 - Jul 2009
- Took over supply chain management from another business unit in terms of Asus and Hutchison related projects - In charge of a team of 35 members - Streamlined the processes with customers and internal departments to make the operation practial and efficient - Took over supply chain management from another business unit in terms of Asus and Hutchison related projects - In charge of a team of 35 members - Streamlined the processes with customers and internal departments to make the operation practial and efficient
-
-
-
-
Supply Chain Manager
-
Mar 2004 - Dec 2008
- Set up a supply chain team from scratch for serving Nokia mobile phone business and earned excellent reputation in customer satisfaction - In charge of a team of 56 members - Handled a purchase of 400 BOM materials and thousands of non-BOM materials from part number count and yearly amount up to 395M USD in 2008 - Delivered 13M pieces of phones to customer in 2007 and 10M in 2008 while starting from 1.8M in 2004 - Rolled out key projects like ERP (SAP) implementation, Syncro implementation, on-line kitting program and SOI deployment - Involved heavily in the expansion factory setup in the east of Hungary in 2008 Show less
-
-
-
MPB Division, Foxconn Group
-
Shenzhen, Guangdong, China
-
Supply Chain supervisor
-
Mar 2003 - Feb 2004
- As the first factory inside Foxconn group to produce PCBA for Nokia phones, worked side by side with Nokia O/S and MM teams to set up processes and systems - In charge of a team of 30 members - Achieved 100% OTD and 14 days average DOS - Implemented key projects including but not limited to SAP system go-live and supplier scorecard system introduction - Evaluated as one of the best teams inside the Foxconn group because of zero penalities by customs authority through the whole year. Show less
-
-
-
Global Procurement, Foxconn Group
-
Shenzhen, Guangdong, China
-
Logistics Leader
-
Oct 2001 - Feb 2003
- Set up a centralized VMI Hub for business groups to reduce DOS - In charge of a team of 9 members - Worked with group business units to create and evaluate preferred supplier list quarterly - Negotiated and pushed 5 big suppliers to join VMI in the first 3 months successfully and reviewed contract & relevant T's & C's with them - Trained suppliers and Foxconn business units to fully utilize the procrement facility and system - Worked in parallel as a key coordinator in Intel's consolidated shipments from Hong Kong to 5 Foxconn business units Show less
-
-
-
IQ Top Computer Co., Ltd., Foxconn Group
-
Shenzhen, Guangdong, China
-
Strategic Component Buyer
-
Jun 1999 - Sep 2001
- Handled purchases of CPU, HDD, Memory, CD-ROM, DVD, Motherboard and Add-on cards for assembling Compaq PCs - Under the guidance of purchasing manager, succeeded in improving payment term from payment in advance to 45 days with one of the toughest suppliers for Add-on Cards and pushed Seagate to implement hub service in Futian Free Trade Zone - Stationed in Hong Kong in 2000 and got familar with customs declaration and transportation arrangement - Handled purchases of CPU, HDD, Memory, CD-ROM, DVD, Motherboard and Add-on cards for assembling Compaq PCs - Under the guidance of purchasing manager, succeeded in improving payment term from payment in advance to 45 days with one of the toughest suppliers for Add-on Cards and pushed Seagate to implement hub service in Futian Free Trade Zone - Stationed in Hong Kong in 2000 and got familar with customs declaration and transportation arrangement
-
-
-
Hon Kuan Mechanical Ind. Co.,
-
Shenzhen, Guangdong, China
-
Customer Service Rep.
-
Jul 1998 - May 1999
- Handled orders and complaints from overseas customers - Evaluated as one of the best employees by the company - Handled orders and complaints from overseas customers - Evaluated as one of the best employees by the company
-
-
Education
-
1994 - 1998
North China University of Technology
Bachelor of Arts (B.A.), Commercial English
Community
