Experience

American Medical Equipment Inc
• United States
• Medical Practices
• 1 - 100 Employee
• Customer Service Representative Rehab

  • Oct 2017 - Present


Community Surgical Supply

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Account Manager

  • Jun 2014 - Jul 2016

  Educated physicians, case managers, and staff members on medical equipment best suited for their patients needs. Sustained a network of HealthCare professional accounts. Assisted Customer Service team by obtaining proper, compliant documentation needed for insurance billing purposes. Instructed patients on the use of their equipment. Educated physicians, case managers, and staff members on medical equipment best suited for their patients needs. Sustained a network of HealthCare professional accounts. Assisted Customer Service team by obtaining proper, compliant documentation needed for insurance billing purposes. Instructed patients on the use of their equipment.



Mid-Atlantic Health Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Supervisor

  • Feb 2011 - Jun 2014

  Managed Customer Service Department making sure orders were dispatched, accurate and complete. Confirmed all orders, worked spreadsheets, loaner reports and payroll. Conducted meetings. Managed Customer Service Department making sure orders were dispatched, accurate and complete. Confirmed all orders, worked spreadsheets, loaner reports and payroll. Conducted meetings.



America's HealthCare at Home

• United States
• Hospitals and Health Care

• CPAP Coordinator

  • May 2009 - Jan 2011

  I contacted and scheduled patients for their sleep therapy equipment. Contacted Insurance companies to verify benefits and eligibility on accounts. Obtained and handled prescriptions and clinical documentation. Prvided personalized and compassionate telephone support to patients with equipment malfunctions and issues. I contacted and scheduled patients for their sleep therapy equipment. Contacted Insurance companies to verify benefits and eligibility on accounts. Obtained and handled prescriptions and clinical documentation. Prvided personalized and compassionate telephone support to patients with equipment malfunctions and issues.