Tosha Cumbee
Director of Training and Implementation/Account Management at Third Eye Health- Claim this Profile
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Bio
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Tricia Herman
Tosha is a conscientious, skilled individual who works well with everyone she encounters. She possesses both clinical and administrative skills.
Credentials
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LISW State of Ohio
Board of Social WorkSep, 2015- Sep, 2024
Experience
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Third Eye Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director of Training and Implementation/Account Management
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Jan 2019 - Present
Provide client-facing implementation, training and launch of 350+ accounts in 22 states and ensured success and usage of telehealth technology platform. Developed process and materials for product training and policy for account management role and account follow up standards. Assisted in hiring and training new employees and helped to establish an orientation program for new staff. Particiapted in quality assurance review of company policy and process. Well versed in virtual and client facing training and required travel for coast to coast Account Management.
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Lindner Center of HOPE
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United States
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Mental Health Care
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100 - 200 Employee
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Director of Assessment and Referral Center
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Nov 2017 - Jan 2019
Comprehensively restructured the admission department for a private psychiatric hospital with a robust outpatient and inpatient program as well as private pay residential programming. Responsible for hiring and training of all assessment and referrral center staff and continuous management and evaluation of department staff. Established departmental training and orientation program and hospital wide trainings for other staff and clients on psychiatric admission requirements and laws governing these admissions. Achieved a 31 % increase in revenue with increased admissions and efficiencies for the admission department and hospital.
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MedOptions
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Mental Health Care
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100 - 200 Employee
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Director Of Client Services
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Nov 2015 - Nov 2017
Generated outstanding revenue growth through, clinical expertise, high-impact client-centric relationship management strategies and innovative operational frameworks supporting 60+ locations. • Secured 30 new accounts, generated over $3M in annual revenue, and consistently surpassed goals, by cultivating a strong brand presence within target markets and establishing relationships with key decision makers.• Successfully diversified/grew revenue streams within existing client base to include staff placements for Psychiatrists, Psychologists, and Licensed Clinical Social Workers and provider management.• Produced a significant gain in client retention rates by restructuring service strategies and combining clinical expertise with a solid knowledge of business-level management to effectively harness client-side analytics, patient volumes, and market trend data to achieve client goals• Positively impacted market penetration and brand saturation by developing tactical expansion plans with an acute focus on profitable and sustainable growth• Improved overall client satisfaction throughout the onboarding process by effectively reducing implementation times, streamlining staffing plans, and developing statewide protocols for all clinicians and physicians related to clinical practice including clinical presentations and program curriculum.
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Haven Behavioral Healthcare
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Director of Social Services
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Jul 2014 - Jun 2015
Provided comprehensive operations management, staff leadership, and quality analysis for a behavioral healthcare facility with 32 beds and annual revenues in excess $30M. • Increased facility profitability by accurately analyzing P&L, managing a $1M+ budget, and reducing length of stay by 16% while simultaneously decreasing unpaid days and associated costs.• Substantially improved patient satisfaction scores through new quality initiatives, restructuring handling processes for patient belongings, and deploying Lean/Six Sigma techniques to reduce errors• Collaborated with CEO, Director of Nursing, and cross functional teams to develop advanced clinical care programs and growth-oriented expansion plans including staff education and development.• Generated solid revenue gains from referrals by expanding community presence to build brand equity, and strengthening relationships with community psychiatrists, psychologists, and social workers • Achieved over 90% accuracy within chart audits and ensured full regulatory compliance by establishing training programs and aligning operational/clinical processes with CMS Medicare guidelines, and Joint Commission standards.• Standardized policies and codes of conduct for both patients and employees, resulting in significant improvements in patient-related behavioral issues and employee performance
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Practice Administrator/Clinical Social Worker
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Feb 2013 - Jul 2014
Comprehensively managed operations, provided executive-level vision, and developed key strategic initiatives for a leading hematology and oncology center in Dayton, OH.• Generated a 7% gain in gross revenue while improving performance across all KPIs by deploying continuous improvement methodologies and operational best practices• Meticulously managed a $2.5M+ annual budget while providing oversight for financial processes including accounts receivable/payable, payroll, and bank reconciliations • Developed innovative processes and streamlined workflows by creating new performance metrics that produced the high quality baseline data necessary to create actionable strategies• Significantly decreased labor costs by optimizing staffing strategies, reducing overtime, and improving employee coverage across shifts while simultaneously improving employee satisfaction • Collaborated with procurement and supply chain leaders to reduce drug/materials costs and renegotiate vendor contracts while maintaining both quality and supply chain reliability• Reduced on-hand inventory and related capital by implementing new inventory processes that leveraged just-in-time principles to streamline processes from procurement to procedures
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Kettering Health Network
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United States
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1 - 100 Employee
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Dayton Blood and Cancer Center/Medical Oncology Hematology Associates
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Jun 2010 - Feb 2013
Developed a full-spectrum integrative oncology program, successfully managed implementation strategy, and achieved significant gains in physician referrals and patient satisfaction.• Achieved exemplary patient satisfaction levels by deploying a targeted initiative that trained and staff to provide highly attentive service while managing complex clinical procedures.• Integrally involved in creating an engaging brand and establishing a strong cohesive image across all marketing materials, advertisements, and community programs• Increased reimbursement success rates and reduced accounts receivable by aligning resources to improve medical billing processes and assisting patients with resource allocation.• Collaborated with executive team to identify areas of improvement, increase departmental integration, and create targeted strategic plans designed to drive YOY performance gains• Reduced staff turnover through selective hiring practices, communicative team building, and empowering individuals to pursue personal career goals while achieving company objectives
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VITAS Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Vitas Hospice
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Dec 2008 - Jun 2010
Provided high-impact sales strategies, client relationship building, territory development for a healthcare organization specializing in hospice related care. • Generated a 400% gain in hospital referrals and by leveraging business development strategies based on exemplary customer service and expertly aligning client needs with services• Achieved Top 6% Ranking in 2009 through a dedicated pursuit of territory expansion, identification of new markets, and commitment to surpassing goals and exceeding expectations• Designed highly effective sales presentations built on detailed analysis of client needs and a full understanding of the palliative care landscape for accounts, patients and families.
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Eli Lilly and Company
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Pharmaceutical Sales Representative, Neuroscience Division
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Jun 2006 - Nov 2008
Consistently increased sales and generated significant gains in market share across a diverse product portfolio. • Consistently achieved over 104% of quota by leveraging sales strategies driven by strong client relationships and by providing physicians with extensive product knowledge and exemplary service• Increased revenue within existing accounts and maintained excellent client retention rates through continuous client-side physician and staff training, and high impact marketing initiatives.
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Inpatient Psychiatric Social Worker
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Jan 2004 - Jun 2006
Provided assessment and treatment/discharge planning in interdisciplinary environment with Psychiatrists, Nurse Practitioners, Nurses and other therapy disciplines for 24 bed inpatient psychiatric unit.• Conducted Psychosocial Assessment and comprehensive treatment plan for patients and families with resource allocation and community agency collaboration for optimal treatment results• Elected chair for the Psychiatric Quality Care Council, member for 2 years. Conduct monthly meetings, delegate projects and responsibilities, report to monthly management meeting on progress.• Quality Improvement projects for department included: assessment restructuring, reduction in self pay patients by 25%, case management training program and clinical advancement program.• Supervised Masters Level Students in collaboration with University of Cincinnati Social Work Department as a certified field instructor.
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Education
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2000 - 2001
University of Cincinnati
Master's degree, Social Work -
1994 - 1998
University of Kentucky
Bachelor of Arts (BA), Social Work
Community
