Senior Product Manager

• Aug 2023 - Present

Software Development Manager

• Sep 2022 - Aug 2023

• Structured the short- and long-range roadmap with product management • Planned projects and features, managed stakeholders, and tracked commitments • Mentored and coached engineers; provided ongoing performance feedback and career management of the team • Improved development processes to increase developer productivity and project predictability • Interviewed for multiple Amazon organizations as an Amazon Interview Bar Raiser

Operations Manager

• Jan 2017 - Sep 2022

• Set up the DE Alexa Skills Certification team incl. hiring (200+ interviews), coached, and developed associates • Supported the business and increased selection for customers by certifying 10,000+ Alexa Skills • Launched local programs and supported international launches impacting millions of customers and thousands of developers • Certified Trainer for the Amazon Interviewing Process

Manager Customer Insights Lab

• Feb 2014 - Jan 2017

• Led and developed up to six team members through, e.g., personal objectives, key performance indicators, and objectives and key results • Created and improved the interfaces to product management, development, customer service, marketing, and sales Responsible for: • Testing and improving the user experience of websites, desktop applications (Windows and MacOS), and mobile apps • Maintaining the technical quality of all products through beta programs (explorative testing)… Show more • Led and developed up to six team members through, e.g., personal objectives, key performance indicators, and objectives and key results • Created and improved the interfaces to product management, development, customer service, marketing, and sales Responsible for: • Testing and improving the user experience of websites, desktop applications (Windows and MacOS), and mobile apps • Maintaining the technical quality of all products through beta programs (explorative testing) within a community of about 12,000 testers • Operating and maintaining the innovation management platform based on IdeaScale comprising ~10,000 registered customers • Designing, optimizing, and monitoring processes and interfaces

Team Leader Community QA

• Dec 2010 - Jan 2014

• Built the team and the interfaces to product management and development • Led and developed up to five team members • Planned, implemented, and improved a scalable beta platform for an international community

Technical Support Engineer Enterprise

• Jul 2008 - Nov 2010

• Ensured the availability of the business support teams • Accepted, qualified, and prioritized support calls (levels 1 and 2) • Contributed to optimizations of processes and tools used in the support department • Software tests and supervision of support forums (bulletin boards) • Ensured the availability of the business support teams • Accepted, qualified, and prioritized support calls (levels 1 and 2) • Contributed to optimizations of processes and tools used in the support department • Software tests and supervision of support forums (bulletin boards)

Fachinformatiker - Systemintegration

• Aug 2002 - Dec 2005