Product Lead

• Dec 2021 - Present

Product Manager

• Feb 2021 - Jan 2022

Official Member of Forbes Technology Council

• Feb 2018 - Jan 2022

Senior Product Manager - Analytics, Business Intelligence and Data Services

• Jun 2016 - Apr 2020

International SaaS social media customer service & messaging platform - Lead analytics and data strategy to drive product differentiation, YOY customer care unit and Conversocial company growth - Created of new analytics infrastructure resulting in 25% faster data science team workflows, 3X speed increase in development. - Developed product iterations that increased customer retention, and core for global new business wins for companies >3M ex Google, British Airways and Tesco (UK) - Developed and successfully deployed analytics dashboards with 66 Net Promotor Score customer rating (standard of excellence) Show less

Senior Product Manager

• Sep 2013 - Mar 2016

Lead global strategy, partnerships, and technology direction for Maria Sharapova, Novak Djokavic, Kei Nishikori, WTA and others. Develop new revenue generating products and profit centers Oversee product management and conversion strategies for B2C mobile platform Lead global strategy, partnerships, and technology direction for Maria Sharapova, Novak Djokavic, Kei Nishikori, WTA and others. Develop new revenue generating products and profit centers Oversee product management and conversion strategies for B2C mobile platform

Founder & Partner

• Jan 2012 - Dec 2013

Boutique technology consultancy blending open source, agile, consulting and lean product development methodologies. Boutique technology consultancy blending open source, agile, consulting and lean product development methodologies.

Product Manager / Strategist

• Mar 2012 - Mar 2013

Product manager + strategist for Alcon (Novartis) and Abbott Labs overseeing healthcare vertical. Ideate, manage, create and implement enterprise, mobile technology platforms and strategies across Alcon and Abbott Labs. Collaborate with teams in multiple languages and time zones leveraging global/near-shore resources. Create, invent and present insights for new internal product initiatives and opportunities within the agency. Lead experience design and functionality for enterprise global software/tablet applications and migrations. Oversee user experience, requests, feedback and business strategy throughout the product lifecycle. Show less

Director, Product Development and Innovation

• Mar 2011 - Apr 2012

Responsible for managing all aspects of product ideation, iteration, definition, execution and go to market strategy. Inventor on a patent for a proprietary social media platform designed to authenticate a wide variety of users for agencies and clients. Working with clients such as General Motors, Samsung, ABinBev, T-Mobile, Starwood Preferred Guest, Gore-Tex. Responsible for managing all aspects of product ideation, iteration, definition, execution and go to market strategy. Inventor on a patent for a proprietary social media platform designed to authenticate a wide variety of users for agencies and clients. Working with clients such as General Motors, Samsung, ABinBev, T-Mobile, Starwood Preferred Guest, Gore-Tex.

President and Founder

• Mar 2009 - Mar 2011

Cofounded website application and development firm in 2006 headquartered in Central America, E Interactive Design, specializing in providing digital services and products to clients within the sports industry. Identified business process outsourcing (BPO) opportunities among E Interactive Design’s client base, and in 2009, founded Nearshore Web Solutions to provide additional business outsourcing/consulting services for client base in the US. Objectives of Nearshore include reducing client overhead through intelligent outsourcing, leading company transformation by identifying opportunities to develop new profit centers, and, procuring/providing access to technology specialists (i.e. digital signage, iPad app development, mobile, 3D, etc.) to increasing revenue by expanding client’s core compentency areas. In addition, manage all international business, legal and financial operations. Management of all email marketing campaign and channel efforts for BAS Include sourcing of all necessary talent and creation product demos (in this case, digital animation capabilities). Nearshore Web Solutions also manages all talent/procurement and new business development processes, including: Recruitment of professional developers (Flash, Animation, HTML, 3D) and digital designers (Adobe Creative Suite including InDesign, Illustrator, Photoshop, etc.). Assembly of teams on an as needed basis for a variety of web development/ design projects; oversee diverse teams throughout project completion. Assess technical qualifications of and manage developers/programmers (working within LAMP environment, AJAX, AS3, HTML5) and digital design professionals (Adobe Creative Suite). Generate portfolios, case studies and integrated web/social media design templates (internally and externally) for new business/client requests/RFP’s. Show less

Lead Designer and Project Manager

• Jan 2006 - Feb 2009

Co founder of E Interactive Design, web development and design service provider. Responsible for managing all internal development and design capabilities for E Interactive’s largest client, Blue Chip Athletic Solutions (BAS), specializing in delivering communications on behalf of University athletics programs to youth targets. Managed development and design of all University athletics program client websites (flash, database driven, custom content management systems) for varsity men’s football and basketball programs. Additionally, managed development and design for all custom email marketing solutions provided by BAS clients including men’s football, basketball, golf and women’s lacrosse, soccer and tennis. Responsible for creating and managing custom email marketing communications solution used by coaches and administrative staff within a proprietary application developed by E Interactive Design, called Recruiting Radar: Within the application, was responsible for creating all integrated, branded email marketing communications and templates for various user audiences within the University (i.e. individual coaches, assistant coaches, and coordinators). Led development of a strategic How-to-Guide for users for creating custom email campaigns in house. Oversaw ongoing development, improvements, maintenance, troubleshooting and new feature feasibility (assessments) for the application. Determined whether prospective functions were within current scope of work and Identified opportunities for new/saleable features and functionality based on client and project manager feedback. Show less

Director of Operations

• Sep 2004 - Jan 2006

Partnered with Belgian recreational entertainment company Blue Trailz during launch of high-end luxury “glamping” and surfing expeditions trips ranged from $50-$75K per week. Established physical retail presence in Costa Rica. Secured exclusive partnership and distribution with leading provider of surfing technology equipment and gear in U.S. (Surftech, CA), obtaining exclusive distribution of the product line throughout Central America, resulting in a 100% increase in company sales during first year. Conducted assessments for client base that guided the creation of highly personalized, luxury surf expedition/glamping trips; procured and managed transportation teams throughout Costa Rica, sourced five star culinary experts and local entertainment providers. Formed strategic partnerships wtih local business alliances to promote cross selling and market to prospective clients. Show less