Experience

Transact Payment Systems Inc.
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Windows Support Technician

  • Oct 2022 - Present


UPC Insurance

• United States
• Insurance
• 100 - 200 Employee

• Technology Services Engineer II

  • Mar 2022 - Oct 2022

  St Petersburg, Florida, United States • Responds to requests for technical assistance through tickets, in person and, over the phone. • Triages requests and escalates issues to the correct resource as needed. • Diagnoses and resolves technical desktop hardware and software issues. • Prototypes new technology related to computer systems and user or system specifications. • Works within the environment to design, test and modify all computer systems. • Designs, documents, tests, modifies all automated tasks and… Show more • Responds to requests for technical assistance through tickets, in person and, over the phone. • Triages requests and escalates issues to the correct resource as needed. • Diagnoses and resolves technical desktop hardware and software issues. • Prototypes new technology related to computer systems and user or system specifications. • Works within the environment to design, test and modify all computer systems. • Designs, documents, tests, modifies all automated tasks and workflows built in various systems at UPC Insurance. • Tracks open tickets, follows up and documents resolutions. • Advises users and performs desk-side training as needed. • Installs and troubleshoots all software and application issues. • Prepares various reports relating to support as needed. • Documents and trains Technical Service • Engineer I on any new technologies or SOPs handed over to the team.

• Technology Services Engineer

  • Aug 2021 - Mar 2022

  St Petersburg, Florida, United States



Academica

• Peru
• Professional Training and Coaching

• Technology Specialist

  • Aug 2015 - Aug 2021

  Tampa, Florida, United States • Provide day-to-day consultation, instruction, troubleshooting and problem solving for hardware, software, network and related computer systems and devices within the school. • Perform moderately complex analytical, technical and administrative work to plan, design, and install new and upgraded existing computer systems. • Ensure the effective operation of all hardware, software, peripheral equipment and mobile devices in compliance with established district standards. • Responsible… Show more • Provide day-to-day consultation, instruction, troubleshooting and problem solving for hardware, software, network and related computer systems and devices within the school. • Perform moderately complex analytical, technical and administrative work to plan, design, and install new and upgraded existing computer systems. • Ensure the effective operation of all hardware, software, peripheral equipment and mobile devices in compliance with established district standards. • Responsible for the maintenance and design of all campus websites and social media platforms. Show less



Acclaim Academy

• Education Administration Programs
• 1 - 100 Employee

• Director of Technology

  • Aug 2012 - Aug 2015

  Kissimmee, FL • Responsible for the purchase, maintenance & repair of all technology for all campuses/corporate office. • Designed and maintained multiple campus websites including social networking platforms. • Handled technical troubleshooting within an enterprise environment. • Designed all graphics, logos, & advertisements for the whole corporation. • Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.



The Barcode Magazine

• Webmaster & I.T. Manager

  • Aug 2011 - Aug 2012

  Fort Lauderdale, FL • Responsible for the purchase, maintenance & repair of all technology for all campuses/corporate office. • Designed and maintained all website and social networking platforms.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Counter Intelligence Agent

  • Aug 2011 - Aug 2012

  Kissimmee, FL • Led the team and drive the financial and operational outcomes of Geek Squad. • Recruited, trained, developed and coached Agents and other store personnel. • Managed the repair, installation, and service of computer and consumer electronics products. • Communicated strategies goals to the team in a clear, accurate, and timely manner. • Developed business plans with senior management. • Maintained a clean, welcoming, and organized workspace.



Acorn Stairlifts

• Hospitals and Health Care

• Amcat Coordinator

  • 2009 - 2010

  ● I.T. Assistant for the world’s leading stairlift company/high pressure sales environment. ● Required to log and solve all system/network issues on a daily basis. ● Repaired and assessed all computer/network issues within all the corporation’s locations.