Experience

Myway Airlines

• Georgia
• Airlines and Aviation
• 1 - 100 Employee

• Senior Sales Support

  • Nov 2019 - Present

  • Provide support and assistance to the Sales Team and Supervisor;• Take participation in the process of negotiation with partners;• Develop new customers and referral leads;• Attend Sales & Operational Planning meetings;• Guide and support Sales staff and keep them updated with relevant changes in the Sales and Airline products/services;• Keep an ongoing group request database and all files connected with group sales;• Product service development; (in cooperation with Revenue Management)• Responsible for internal and external training connected with the sales system;• Handle telephone calls or acknowledge customers' e-mails or letters for TOa and TAs;• Follow the airline's customer service policy while dealing with passenger inquiries, identify customer needs, clarify information, research every issue and provide solutions and/or alternatives via personally, telephone or e-mail;• Technical assistance to promote the Sales and Marketing programs;• Provide statistic of agency group sales;• Suggest sales process improvements;• Arranges appointments with clients and sales team;• Deals with corporative customer complaints and resolves the issue as necessary;• Responsible for personal and team working processes and results;• To make a decision connected with the sales processes in accordance with the general rules of the company;• To lead the personal and teamwork process;• To communicate with the team members and heads of departments;• Other duties assigned to the project.

• Sales Support

  • Apr 2019 - Nov 2019

  • Provide support and assistance to the Sales Team and Supervisor;• Keep an ongoing group request database and all files connected with group sales;• Handle telephone calls or acknowledge customers' e-mails or letters for TOa and TAs;• Follow the airline's customer service policy while dealing with passenger inquiries, identify customer needs, clarify information, research every issue and provide solutions and/or alternatives via personally, telephone or e-mail;• Technical assistance to promote the Sales and Marketing programs;• Provide statistic of agency group sales;• Group sales payment control;• Provide troubleshooting assistance for customer orders, account statuses, and relevant problems;• Suggest sales process improvements;• Arranges appointments with clients and sales team;• Deals with corporative customer complaints and resolve the issue as necessary;• Responsible for personal work results;• To communicate with the team members, departments and various customers;• Other duties assigned to the project.

• Reservations Ticketing Agent

  • Apr 2018 - Apr 2019

  • Response to inbound sales calls, responds to inquiries and provides information and/or follow up materials as requested• Prepare weekly ticket sales agents activity reports• Processing payments and sending confirmation details to customers• Selling and promoting reservation services• Answering any questions customers might have about the reservation process• Making reservations for customers based on their various requirements• Assist the check-in process by checking the validity of the ticket and/or selling any additional services of the air company• Use every internal working platforms to complete all the sales process appropriately



TAV Airports

• Türkiye
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Feb 2018 - Apr 2018

  • Passengers reception at check-in desks• Luggage and tickets check-in• Delays and irregularities management• Airline Services Management• Passengers Boarding and Disembarking at the gateway, on the track or by bus• Management of passengers with specificities• Escort Service for unaccompanied minors