Compliance Manager

• Feb 2023 - Present

Facilities Manager

• Jan 2022 - Feb 2023

▸ Managing planned preventative maintenance (PPM) and reactive maintenance for 1500+ units▸ Block management of 10 residential and 4 PBSA blocks across 6 sites in Liverpool and Warrington▸ Ensuring statutory compliance requirements are met (incl. external wall cladding regulations)▸ Managing fire safety, legionella prevention, electrical safety, COSHH and other areas of H&S▸ Recruiting, training & managing a team of administrators including 1-1s & performance management▸ Performing risk assessments, audits and weekly/monthly in-house safety testing▸ Managing property standards to ensure best presentation of all properties and grounds▸ Managing regular cleaning teams and turnover cleaning▸ Managing landscaping, grounds maintenance and refuse collection▸ Managing 24/7 cover, keyholding and out of hours procedures▸ Responding to incidents and emergencies, participating in an on call rota▸ Coordinating maintenance appointments and follow ups▸ Identifying and organising improvements and major repairs▸ Operating data and creating reports on FixFlo software & Microsoft Excel▸ Working with Head of Asset Management to reduce running costs, manage service charges, budgets▸ Resolving escalated complaints and using lessons learnt to improve customer satisfaction▸ Checking, reconciling and approving for payment invoices▸ Negotiating with suppliers and contractors to achieve best rates for high quality products and services▸ Analysing data to identify trends and systematic issues and find cost effective solutions▸ Performing key functions on client's behalf in the snagging, handover and mobilisation of new sites Show less

Facilities Supervisor

• Sep 2021 - Dec 2021

▸ Assisting Facilities Manager with planning and implementing PPM and reactive maintenance schedules and uploading certification & service reports onto the system▸ Carrying out regular site visits to perform property walks, checks and inspections▸ Meeting contractors on site to provide access, performing keyholding duties▸ Liaising with residents with regards to maintenance issues via e-mail, on the phone and in person▸ Resolving customer complaints escalated by the Facilities Administrators▸ Supervising Lettings Administrators including regular 1-1s, sickness and absence management▸ Carrying out weekly and monthly testing (call points, emergency lights, legionella safety etc.)▸ Doing stock checks and orders, coordinating deliveries to blocks and to head office▸ Responsible for key functions and checks during summer turnarounds in student accommodation▸ Coordinating cleaning and night porter teams to ensure excellent property standards are maintained▸ Assisting with incident and emergency handling▸ Performing interim property inspections and identifying chargeable repairs and wear and tear▸ Supporting Facilities Manager with financial reporting and reconciliation▸ Liaising with the maintenance team to check up on progress and update customers▸ Participating in the snagging, handover and mobilisation of new sites. Show less

Facilities Administrator

• Sep 2020 - Sep 2021

▸ Assisting residents with maintenance queries over the phone, via e-mail and in person▸ Sending out scheduled communications about down time and planned maintenance works▸ Assisting property Lettings teams with property inspections & reports▸ Logging maintenance jobs and posting updates from the maintenance team onto the system▸ Closing issues on the system and updating customers▸ Accepting and distributing deliveries of cleaning products and maintenance consumables▸ Carrying out minor maintenance jobs such as replacing batteries, light bulbs and testing appliances▸ Performing troubleshooting with new residents after check in▸ Welcoming new residents to the properties during busy arrival days▸ Working with the cleaning and night porter teams to ensure high property presentations standards▸ Applying customer charges on the system and collecting additional payments▸ Providing reports for deposit disputes to recover charges payable to the Landlord Show less

Lettings Administrator

• Aug 2019 - Sep 2020

▸ Reception services for residents, visitors and guests▸ Replying to customer queries via e-mail, phone and in person▸ Logging and following up lettings enquiries▸ Providing information about availability, rates and property features▸ Coordinating and conducting viewings▸ Building and developing customer relationships to increase tenancy retention▸ Collecting rent and managing debt, agreeing payment plans▸ Assisting with tenant welfare issues and wellbeing checks▸ Participating in housing events and property events to promote the company▸ Representing Urban Sleep lettings team on our promotional YouTube video▸ Performing termly inspections and fire drills▸ Reporting issues to the Facilities team and liaising to arrange access & resolutions▸ Responding to fire alarms, incidents and antisocial behaviour and de-escalating the situation▸ Performing key holding duties and assisting with lock outs and key management▸ Managing check ins and check outs▸ Processing deposits and deposit returns▸ Preparing and sending out tenancy agreements on an online system, following up▸ Assisting Facilities team with property cleaning and refuse management▸ Assisting Facilities team and Operations Manager with summer turnarounds & apartment clearing▸ Supporting various business functions during Covid-19 while colleagues were on furlough▸ Ensuring hygiene and social distancing protocols were followed▸ Providing reassurance to tenants, parents and guests during the pandemic▸ Taking on additional responsibilities to progress into a Facilities role Show less