Experience

Lynchburg Regional Business Alliance

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Talent & Workforce Development

  • May 2023 - Present



Evolving Solution Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Office Engagement Coordinator

  • Feb 2021 - May 2023

  • Manage headquarters office operations and develop weekly reports that track team activity and key performance indicators. • Manage social media and website by posting on various platforms, updating content, tracking engagement, and analyzing / improving SEO using Meta Business Suite, Google Analytics, Canva and Squarespace. • Act as main point-of-contact for all company stakeholders such as clients, employees, and community partners to create positive engagement by responding to feedback, resolving conflict, and ensuring a productive work environment. • Plan and execute events and programs that benefit the community through employment assistance, 2nd Chance Employment, and job fairs. • Design and format bid proposals for prospective clients, standard operating procedure and orientation documents, and presentations for online trainings. • Increase business through mass email campaigns and outbound sales calls, and track activity in Top Echelon CRM System. • Conduct in-person sales appointments to brokerage services and assess deficits in human capital to develop a resolution plan for customers. Show less



PeopleReady

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Staffing Specialist

  • Oct 2017 - Feb 2021

  • Support applicants from initial contact assessment, through onboarding process including updating HR status, conducting phone interviews, exporting applicant profiles with Employment Eligibility Verification, to final interview and associate placement with compatible customer site. • Responsible for adding new accounts and developing customer relationships. • Daily tasks include managing and motivating associates to satisfy customer needs, track and organize contracts, job order requests, client and associate files as well as maintain up-to-date data entry in several complex operating systems. Show less



Mattress Firm

• United States
• Retail
• 700 & Above Employee

• Store Manager & Competition Coach

  • Dec 2016 - Oct 2017

  • Promoted to store manager within 4 months of hire, assessed company deficits and market demographics to ascertain local demand, and changed inventory and restructured store to meet local demand; increased store revenue by 189%.• Utilized marketing and design background to plan and create demographically appealing floor plan for merchandise.• Researched competing companies to create and disseminate a report to various Mattress Firm stores and coached on how to establish a routine for competitive analysis at their location to increase differentiation.• Increased sales by developing and asking qualifying questions and presenting features, benefits and advantages based on potential customer’s answers.• Monitored store data to accurately estimate sales projections and maintain performance in targeted product categories. Show less

• Manager in Training

  • Aug 2016 - Dec 2016



Carolina Creek Christian Camps

• Houston, Texas Area

• Camp Counselor

  • May 2015 - Jul 2016

  live in cabins with campers ages 9-years-old to 15-years-old, ropes course certified, lifeguard certified, CPR and first aid certified, facilitated activities, clean campgrounds, serve meals live in cabins with campers ages 9-years-old to 15-years-old, ropes course certified, lifeguard certified, CPR and first aid certified, facilitated activities, clean campgrounds, serve meals



Stephen F. Austin State University

• United States
• Higher Education
• 700 & Above Employee

• Nelson Rusche College of Business Social Media Intern

  • Sep 2015 - May 2016

  • Revamped social media platforms for the college of business to increase student engagement in school activities and events. Increased Twitter followers by 30%. • Designed and implemented the original Student Success Passport, a tool used to encourage students to not only attend but participate in school events by offering incentives and prizes for that participation. • Received recognition from both the University and the city of Nacogdoches via local articles for increasing student appeal of the college’s social media. Show less



Stephen F. Austin State University

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Jan 2014 - May 2015

  • Designed the official publication of the “2014 Freshmen Summer Reading” to be distributed to around 5000 students at orientation • Designed the original logo for the “Food for Thought” student pantry, a program created to provide dried goods to students who struggled to afford groceries. • Handled and properly filed confidential student information about disciplinary action and other personal issues. • Set up and managed booths at multiple university events. • Designed the official publication of the “2014 Freshmen Summer Reading” to be distributed to around 5000 students at orientation • Designed the original logo for the “Food for Thought” student pantry, a program created to provide dried goods to students who struggled to afford groceries. • Handled and properly filed confidential student information about disciplinary action and other personal issues. • Set up and managed booths at multiple university events.



PetSmart

• United States
• Retail
• 700 & Above Employee

• Dog Bather

  • Jul 2013 - Jan 2014

  Bathed, and lightly groomed dogs in the grooming salon. Answered the phone to book appointments and record grooming requests from the customers. Checked in dogs, and spoke with their owner both before and after the appointment to ensure satisfaction, and to maintain the relationship the PetSmart grooming salon built with each customer. Bathed, and lightly groomed dogs in the grooming salon. Answered the phone to book appointments and record grooming requests from the customers. Checked in dogs, and spoke with their owner both before and after the appointment to ensure satisfaction, and to maintain the relationship the PetSmart grooming salon built with each customer.