Experience

IMCMV Holdings, Inc- Margaritaville Restaurants

• United States
• Hospitality
• 1 - 100 Employee

• Director of Sales

  • Feb 2023 - Present

• National Sales Manager

  • Oct 2017 - Present

  • Responsible for achieving sales goals for multiple locations nationwide• Transition Sales team to new catering software and setup the company-wide platform• Interview and train new Sales Managers joining the team• Supports company-wide Sales team including National Sales Coordinator and Sales Managers in each market, provide resources and direction to team, and lead bi-monthly conference calls• Update Catering Menus and Drink Packages, etc. for Sales team• Establish and maintain a client base of organizations, associations, social, and corporate businesses through inside sales effort for the purpose of securing business for Margaritaville to ensure that the group sales expectations are met or exceeded• Develop and maintain a solid lead referral network of key local hospitality colleagues with local Hotels, DMC’s and the CVA or CVB in each market• Develop ideas and creative proposals to use in soliciting accounts and closing business• Develop and maintain relationships for promotions with corporate clients, partner event coordinators and business associations• Attend Trade Shows and Conferences on behalf of IMC to represent and sell locations on a national scale• Maintain high-level of knowledge regarding the company’s products and happenings and ability to communicate properly to clients Show less

• Group Event Planner

  • Jan 2017 - Oct 2017

  Selling and coordinating Parties in Paradise for Margaritaville Restaurant locations in Key West, Panama City Beach, Destin, Pigeon Forge, Chicago and more!

• Sales Coordinator

  • Aug 2015 - Jan 2017

  • Established and maintained a client base of leisure tour operators/wholesalers, social, and local corporate businesses through a direct outside and inside sales effort for the purpose of securing business for Margaritaville• Attended annual Trade Shows and Conferences as representation for Margaritaville • Provided support for the sales team with coordination and distribution of paperwork to other departments on a consistent basis and the weekly and monthly reporting for the department• Developed and maintained the Guest Referral/Concierge Program to include handling of all promotions and incentive programs, entertainment, weekly calls and planning of annual appreciation events• Attended local industry meetings and functions to network and stay top of mind for business referrals• Developed ideas and creative proposals to use in soliciting accounts and closing business• Responded to and followed up on leads via phone, e-mail and personal visits; distribute the appropriate leads to appropriate Sales Managers as needed• Charged and tracked weekly event deposits and communicated regularly with Finance department• Maintained high-level of knowledge regarding the company’s products, happenings and communicated properly to clients Show less



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Sales and Convention Services Administrative Assistant

  • Oct 2014 - Aug 2015

  • Handled all Wedding Room Block Sales inquiries; maintained client correspondence, produced client proposals and created contracts • Regularly performed duties within our sales database, including building event quotes/accounts and conducted research on potential clients • Assisted managers in scheduling appointments, meetings and travel arrangements for business trips as required and then completed expense reports once the business trips had concluded • Negotiated corporate rates for our Business Travel account clients with the Director of Rooms and Revenue department and then reserved room accommodations once agreements had been reached and payment had been received • Handled several of my own Business Travel accounts on a weekly basis, including HomeStreet Lending, WSU, University of Washington, Mayfield Management, Auction Edge, Oliver Wyman and WhitePages • Coordinated, ordered by Time/Date and distributed the packet of Event Orders to all Hotel departments daily • Updated monthly Excel reports to reflect current Business Travel Account revenue for all major corporate accounts • Directly supported the Director of Sales, the Account Director of Business Travel, a Group Sales Manager, and a Meeting and Event Manager Show less



The Cosmopolitan of Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Front Desk/VIP Services Agent

  • Oct 2012 - Aug 2013

  • Checks guest in while ensuring a method of payment is received and making sure all information provided is accurate. • Communicates and is knowledgeable of all departments, Resort amenities and special events on property. • Market and promote various stay upgrades, packages and amenities. • Know all emergency procedures and policies of the Resort. • Assists guests with questions and concerns regarding the hotel property and local attractions. • Checks guest in while ensuring a method of payment is received and making sure all information provided is accurate. • Communicates and is knowledgeable of all departments, Resort amenities and special events on property. • Market and promote various stay upgrades, packages and amenities. • Know all emergency procedures and policies of the Resort. • Assists guests with questions and concerns regarding the hotel property and local attractions.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Assistant Event Manager

  • Sep 2011 - Aug 2012

  • Worked with several event management computer programs in order to efficiently open/close group files, coordinate corporate and social events with my Event Manager and edit/create Banquet Event Orders and event menus• Served as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.• Designed the layout, décor and room capacity of function rooms, coordinated event schedules with other Resort departments, and planned entertainment programs• Created coversheets and resumes outlining the event schedule, billing, VIP’s, function set-up and room reservation needs for each group• Assisted with pre-event and post-event meetings with all Resort department representatives for large-sized groups in order to review/communicate group needs and feedback Show less

• Hostess/Assistant Restaurant Coordinator

  • Sep 2010 - Sep 2011

  • Ensure all guests are greeted in a timely, friendly and professional manner• Managed guest and group reservations• Trained, explained tasks, and assisted in the solution of guests inquiries and problems• Assisted in coordinating holiday buffets and various private group events



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Poolside Server/Cocktail Waitress

  • Apr 2011 - Sep 2011

  • Supported teamwork and a positive working environment in order to achieve team goals • Maintained company protocol of friendly and polite customer interaction and positive leisure experience • Incorporate suggestive selling and up selling techniques • Ensure proper cash handling and room post procedures are followed • Supported teamwork and a positive working environment in order to achieve team goals • Maintained company protocol of friendly and polite customer interaction and positive leisure experience • Incorporate suggestive selling and up selling techniques • Ensure proper cash handling and room post procedures are followed