Sales Assistant

• Jul 2019 - Present

Department Lead

• 2010 - Jul 2019

Directly responsible for the management of this high volume department generating $1Million annually in sales. Develop strategic plans and supervise 2 employees to achieve operational goals. Follow all human resource policies according the federal laws. Manage and coordinate the training of new hires on company policies and procedures. Assist all customers in the purchasing of products for the Home Accents Department. Manage inventory control; order new items using an iPad to ensure product availability. Process return items; handle customer inquiries ensuring the highest level of service. Collaborate with interior design teams to build merchandising programs and create eye-catching displays for department increasing sales Prepare weekly orders for department highlighting overages, special orders, and product changes for management review. Process special orders for customers: verify payments and follow up with customers to ensure prompt and efficient service. Maintain constant communication with team members, managers and customers to ensure seamless operation while increasing revenue and brand. Accomplishments: Recipient of a 5-year award for excellent services; received certificate and bonus. Recipient of numerous promotions throughout career and promoted to Department Head due to outstanding service in Sales, Operations and Customer Service. Held roles as a Sales Associate, and Cashier. Consistently build Home Accents brand with sales of $1Milllion annually by ensuring product availability, excellent service and follow-up programs for customers. Show less

Substitute Teacher

• 2007 - 2009

Assigned to work in the absence of a regular teacher to aid students in understanding diverse courses. Administered teacher lesson plans, class work and assignments and ensured effective discipline and class control. Provided clerical support as needed in the office. Assigned to work in the absence of a regular teacher to aid students in understanding diverse courses. Administered teacher lesson plans, class work and assignments and ensured effective discipline and class control. Provided clerical support as needed in the office.

Commission Sales

• 2006 - 2007

Developed sales through in-store interaction and cold calling 25+ customers per day. Assisted clients throughout the sales process with product knowledge and credit approval. Accomplishments: Conducted follow-up calls to customers to ensure customer satisfaction. Completed monthly training on new products to provide education to customers Developed sales through in-store interaction and cold calling 25+ customers per day. Assisted clients throughout the sales process with product knowledge and credit approval. Accomplishments: Conducted follow-up calls to customers to ensure customer satisfaction. Completed monthly training on new products to provide education to customers

Intern

• 2005 - 2005

Rotated throughout organization and assisted in Child, Teen and Senior departments. Provided excellence in customer service handling a high volume of calls. Managed case files for members. Greeted members/co-workers and served as a Receptionist. Accomplishments: Completed internship gaining strong knowledge of the YWCA program and operations. Rotated throughout organization and assisted in Child, Teen and Senior departments. Provided excellence in customer service handling a high volume of calls. Managed case files for members. Greeted members/co-workers and served as a Receptionist. Accomplishments: Completed internship gaining strong knowledge of the YWCA program and operations.