Customer Success Manager

• Nov 2023 - Present

Senior Sales Development Representative

• Oct 2022 - Oct 2023

Sales Development Representative

• Sep 2021 - Oct 2022

Senior Customer Satisfaction Specialist

• Aug 2021 - Sep 2021

Customer Satisfaction Specialist

• Jul 2020 - Aug 2021

• Collaborated directly with all key company stake holders (customer, sales, operations, product development, e-commerce and marketing) to resolve any issues regarding order, website, product issues and inquiries • Received core value award directly from CEO/Founder of the company: "Making an Impact" • Identifies, proposes and implements solutions for company enhancements to create a better overall customer and employee experience • Created over 50 templated replies and standard… Show more • Collaborated directly with all key company stake holders (customer, sales, operations, product development, e-commerce and marketing) to resolve any issues regarding order, website, product issues and inquiries • Received core value award directly from CEO/Founder of the company: "Making an Impact" • Identifies, proposes and implements solutions for company enhancements to create a better overall customer and employee experience • Created over 50 templated replies and standard operational procedures to increase clear communication and effectiveness for both the customer satisfaction and sales teams • From April 2021 to present, taking on interim Customer Satisfaction Manager tasks, such as: weekly and monthly customer satisfaction reporting, defective claims reviews, proposal for areas of opportunity, and shipping and sales weekly reporting • Overseeing MCC's co-branding business, where I manage partnerships with studios across North America and corporate partners • Researched and proposed loyalty programs for both B Yoga and Halfmoon retail and wholesale websites • Member of the Diversity, Equity and Inclusion Taskforce • Working with the following programs: HelpScout, Google Suite, Microsoft Suite, Shipstation and Asana

Territory Sales Representative (Tour Consultant)

• Feb 2019 - Mar 2020

• Managed and grew sales territory of existing and prospective clients • Fostered, re-built and maintained relationships with teachers and schools by providing exceptional customer service and adding personal value • Retained and grew existing key accounts whilst identifying and acquiring new business to meet and exceed sales goals • Tracked territory metrics to project accurate monthly and seasonal sales forecasts • Collaborated with internal teams to ensure customer receives… Show more • Managed and grew sales territory of existing and prospective clients • Fostered, re-built and maintained relationships with teachers and schools by providing exceptional customer service and adding personal value • Retained and grew existing key accounts whilst identifying and acquiring new business to meet and exceed sales goals • Tracked territory metrics to project accurate monthly and seasonal sales forecasts • Collaborated with internal teams to ensure customer receives best possible experience for their respective needs • Negotiated contracts in competitive environments to provide customer with highest value, quality service and support • Amidst threatening external environments, sold territory's seasonal record-high amount of tours and number of students enrolled from September to November • Gained product knowledge of: Power BI, DialPad and EF-made CRM database Show less • Managed and grew sales territory of existing and prospective clients • Fostered, re-built and maintained relationships with teachers and schools by providing exceptional customer service and adding personal value • Retained and grew existing key accounts whilst identifying and acquiring new business to meet and exceed sales goals • Tracked territory metrics to project accurate monthly and seasonal sales forecasts • Collaborated with internal teams to ensure customer receives… Show more • Managed and grew sales territory of existing and prospective clients • Fostered, re-built and maintained relationships with teachers and schools by providing exceptional customer service and adding personal value • Retained and grew existing key accounts whilst identifying and acquiring new business to meet and exceed sales goals • Tracked territory metrics to project accurate monthly and seasonal sales forecasts • Collaborated with internal teams to ensure customer receives best possible experience for their respective needs • Negotiated contracts in competitive environments to provide customer with highest value, quality service and support • Amidst threatening external environments, sold territory's seasonal record-high amount of tours and number of students enrolled from September to November • Gained product knowledge of: Power BI, DialPad and EF-made CRM database Show less

Development & Grants Coordinator

• Jun 2018 - Feb 2019

• Founded and implemented Coast to Coast’s first Young Professionals Network: “Young Professionals Against Childhood Cancer (YPACC)” o Active liaison between committee’s Co-Chairs and Coast to Coast • Aided in the development of the brand-new grant application and disbursement strategy o Responsible for managing and facilitating granting committee on decision process o Relationship management with all funding partners and grant applicants • Actively… Show more • Founded and implemented Coast to Coast’s first Young Professionals Network: “Young Professionals Against Childhood Cancer (YPACC)” o Active liaison between committee’s Co-Chairs and Coast to Coast • Aided in the development of the brand-new grant application and disbursement strategy o Responsible for managing and facilitating granting committee on decision process o Relationship management with all funding partners and grant applicants • Actively researching and proposing high net-worth donor prospects for Executive Director to approach • Outreaching in-kind donation opportunities for Coast to Coast’s various events • Creation of communication and marketing content: e-blasts, blog posts, brochures, info-graphics, etc. Show less • Founded and implemented Coast to Coast’s first Young Professionals Network: “Young Professionals Against Childhood Cancer (YPACC)” o Active liaison between committee’s Co-Chairs and Coast to Coast • Aided in the development of the brand-new grant application and disbursement strategy o Responsible for managing and facilitating granting committee on decision process o Relationship management with all funding partners and grant applicants • Actively… Show more • Founded and implemented Coast to Coast’s first Young Professionals Network: “Young Professionals Against Childhood Cancer (YPACC)” o Active liaison between committee’s Co-Chairs and Coast to Coast • Aided in the development of the brand-new grant application and disbursement strategy o Responsible for managing and facilitating granting committee on decision process o Relationship management with all funding partners and grant applicants • Actively researching and proposing high net-worth donor prospects for Executive Director to approach • Outreaching in-kind donation opportunities for Coast to Coast’s various events • Creation of communication and marketing content: e-blasts, blog posts, brochures, info-graphics, etc. Show less

Toronto FC Game Crew

• Feb 2018 - Nov 2018

• Assist in all aspects of game operations • Execute pre-game opening ceremonies, half-time events, and exit activations • Work in fast-paced environment, whilst demonstrating: adaptability, energy, enthusiasm, responsibility and organizational skills • Prepare game equipment and materials for Toronto FC players • Assist in all aspects of game operations • Execute pre-game opening ceremonies, half-time events, and exit activations • Work in fast-paced environment, whilst demonstrating: adaptability, energy, enthusiasm, responsibility and organizational skills • Prepare game equipment and materials for Toronto FC players

MLSE Foundation Community Development and Events Intern

• Sep 2017 - Dec 2017

• Assist in all Grant programs by: reviewing applicants, grading applicants, and administering all grant materials • Organize weekly content leads for PR coordinator • Create and maintain relationships with non-profit community sport organizations in the GTA • Execute game-day auctions and Awareness nights: Toronto Maple Leafs, Toronto Raptors, and Toronto FC • Provide event operations support: event planning, volunteer coordination, research, day-of set-up, execution and event… Show more • Assist in all Grant programs by: reviewing applicants, grading applicants, and administering all grant materials • Organize weekly content leads for PR coordinator • Create and maintain relationships with non-profit community sport organizations in the GTA • Execute game-day auctions and Awareness nights: Toronto Maple Leafs, Toronto Raptors, and Toronto FC • Provide event operations support: event planning, volunteer coordination, research, day-of set-up, execution and event tear-down (Events include: Leafs & Legends Golf Tournament, Raps City Social, Hoopla) • Assistance with marketing materials: sourcing promotional items and signage for the Foundation • Provide administrative support to all Foundation staff through: note-taking, speaking with clients, handling paperwork, data entry, emailing, mailing, organizing meetings, etc.

Sales Associate, Real Sports Apparel Kiosks

• Jun 2017 - Sep 2017

• Commitment to creating an unforgettable fan experience at all sports games at the Air Canada Centre and BMO Field: Toronto FC, Toronto Argos, Toronto Raptors, Toronto Maple Leafs, Toronto Marlies • Selling MLSE team merchandise during games to fans in a high-energy environment

Dance Coordinator

• Mar 2016 - May 2017

• Interviewed, hired and managed a team of 23 dance instructors • Oversaw entire recreational dance program of a record breaking, 400+ dance participants per semester • Maintained various administration tasks during weekly office hours, such as: schedules, weekly emails to staff, attendances, program creation, staff conduct tracking, etc. • Organized and hosted training sessions and meetings, and conduct performance reviews • Planned and executed four dance showcases, breaking… Show more • Interviewed, hired and managed a team of 23 dance instructors • Oversaw entire recreational dance program of a record breaking, 400+ dance participants per semester • Maintained various administration tasks during weekly office hours, such as: schedules, weekly emails to staff, attendances, program creation, staff conduct tracking, etc. • Organized and hosted training sessions and meetings, and conduct performance reviews • Planned and executed four dance showcases, breaking audience attendance and ticket sale records • Introduced: weekly emails, employee of the month, and new successful dance classes • Brought in $45 000 to the department from September 2016 – April 2017 • Profited $8000 in ticket sales between four dance showcases

Dance Instructor

• Mar 2014 - Apr 2017

• Prepare each week’s class with a new itinerary and choreography • Exceptional time-management, organizational and leadership skills • Lead a class of 40+ people • Possess knowledge of all the programs that run at the Athletic Complex • Styles: Hip-Hop, Jazz, Throwback Thursday Music Video Class • Large group & drop-in classes

Sales Associate, Hawk Shop

• Jan 2015 - Apr 2016

• Key-holder associate, trusted to open and close the store • Excelled under high-pressure situations • Balanced the cash register with access to the store’s safe • Relied upon to make sure shipments to the store were fulfilled properly • Accountable, responsible and gave superior customer service