Board Advisor

• Jan 2022 - Present

My role here is to help the organization gain new insights to solve business problems or explore new opportunities by stimulating robust, high-quality conversations by providing current knowledge, critical thinking and analysis to increase the confidence of the decision-makers of the company.

VP Operations

• Sep 2019 - Dec 2021

I manage and develop the nuts and bolts of a growing immersive tech company Our mission is to "make XR technology become effortless for any user, streamlining every aspect of how business is currently conducted for the benefit of all".The essence of the role is to monitor and evaluate our platform & product development and business operations, it's operating performance and ensure all policies and procedures are development in line with our people and growth. Researching new business opportunities and leading budget decisions are also a key factor of success. Its about developing our business strategy and growth.The position oversees 30 staff in various locations worldwide.Some key responsibilities outlined below: Oversee day-to-day company operations. Define and implement operations strategy, structure, and processes. Manage the quarterly and annual budgeting process and P&L responsibilities. Monitor performance to proactively identify efficiency issues and propose solutions. Maintain a working knowledge of all phases of operations.Coordinate support to operations throughout the business. Interview, hire, train, and mentor the operations management team. Provide regular performance updates to the senior leadership team

Director of Operations and Client Services

• Oct 2017 - Sep 2019

The goal here was to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. As Director of Operations, I organised and oversee the daily operations and ensured that our business is well-coordinated and productive by managing its procedures and coaching its peopleKey responsibilities: • Set operational activities and strategic goals• Plan and monitor the day-to-day running of the business to ensure smooth progress• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements• Manage procurement processes and coordinate material and resources allocation• Oversee customer support processes and organize them to enhance customer satisfaction• Revise and/or formulate policies and promote their implementation• Manage relationships/agreements with external partners/vendors• Ensure that the company runs with legality and conformity to established regulations • Oversee and lead platform and product development liasing with Product Manager, Development team, Solutions Delivery teams and key stakeholders• Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.• Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.• Managing an operation of 20, in various global locations

VP of Operations

• Jan 2022 - Nov 2022

The aim of the role is the successful centralisation of all client facing operations within the organisation to ensure more robust planning and prioritisation of tvbeat's project and client delivery services to both prepare and support the company's fast paced growth and scale. The role involves: • Leading the teams overseeing new client deployments, client delivery, product releases, production maintenance and tech support• Oversight of integrations aimed at TVbeat’s TV Viewership and TV Advertising SaaS products across• Leading TV media companies, such as Pay TV Platforms, broadcasters and OTT Players by ensuring projects and releases are delivered within scope, time and budget• Structuring a collaborative and responsible approach with standard documentation, such as project plans, change requests, release planning to be shared with clients as well as other staff members.• Increasing cross-functional collaboration and alignment across Operations, but also with Technology, Customer Success and Commercial teams.• Structuring a client support framework for technical (SLA) support, including roles and responsibilities, core deliverables, skill definition.• Ensuring timely identification, tracking, and resolution of client delivery issues/risks

Global Account Director

• Jan 2017 - Oct 2017

Seconded to review operational performance and growth strategies within a subsidiary of the Group. Key responsibilities: • Review business strategies, plans and procedures and advise on areas for improvement • Review business KPI's and their impact on performance and growth• Review company policies and ensure they promote company culture and vision• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) and define the current processes and procedures advising on optimisation opportunities. • Support CEO in leading teams to encourage maximum performance and dedication• Evaluate performance by analyzing and interpreting data and metrics• Write and submit reports to the CEO in all matters of importance• Assist CEO in fundraising ventures•. Review current partnerships and vendors services and contract and provide feedback on areas of improvement • Managing an operation of 30 staff

Operations & Project Director

• 2015 - 2017

Seconded to set up a new subsidiary within the Group. The goal here was to the creation of the whole business operation. This included the designing of policies, overseeing customer service and implementing technology solutions as well as developing a bespoke CRMKey responsibilities: • Formulate business strategy with others in the executive team• Design policies that align with overall strategy• Implement efficient processes and standards• Coordinate customer service operations and find ways to ensure customer retention• Ensure compliance with local and international laws (e.g. data protection)• Oversee the implementation of technology solutions throughout the organization• Manage contracts and relations with customers, vendors, partners and other stakeholders• Evaluate risk and lead quality assurance efforts• Oversee expenses and budgeting to help the organization optimize costs and benefits• Mentor and motivate teams to achieve productivity and engagement• Report on operational performance and suggest improvements• Directing, optimizing and coordinating full order cycle• Liaising and negotiating with suppliers, manufacturers, retailers and consumer

Account Director

• 2014 - 2015

Following maternity leave this was a secondment position to support NGO UK team through a period of policies changes impacting our operation and supporting growth strategies with the MD.The goal here was to increase sales and build successful long-term client relationships. Manager team of 5 account managers to ensure customer needs are met as well as being responsible for growing accounts and new business. Key responsibilities • Set sales targets and specific performance metrics, aligned with business strategies• Supervise and support account managers and representatives to ensure client satisfaction• Communicate with clients at a senior level to resolve issues and inquiries• Generate innovative ideas to support customers and boost brand awareness• Use client feedback to improve customer experience• Report on sales results on a regular basis and suggest improvements• Identify and approach potential clients• Ensure brand consistency• Stay up-to-date with product launches and provide support to clients and the sales team• Organise meetings with the sales team to ensure all members are on board and deliver within deadlines

Senior Project Manager -International Developement & Partnerships

• 2010 - 2014

This position started off as a 6 month secondment to international expansion team to support rapid growth within the Groups NGO division which lead to promotion to the full time position. Accountable for the global partner development of the not-for-profit clients and ensuring all global operations were streamlined and go to market strategies on message and culture of cross-functional learning embedded globally. Role included new market set ups including all aspects of local set up such as HR, facilities, business support, legals, operations, recruitment and business development.Highlights were the set up of the US, Brazil and Russian offices which were delivered on time and within budget. The projects also included taking the lead on in-country business development, partnership managment and operation & systems set up as well as local hiring, training and contract negotiation.

Head of Human Resources and Development

• 2008 - 2010

Reporting to the Global Chief Executive Officer, directed the HRD and Corporate Services functions for the Group covering 23 countries including Europe, Russia, Australia, North and Latin America and Japan.

HR Change Advisor

• 2008 - 2008

HR Change Advisor

• 2005 - 2007

PA to HR Director

• 2005 - 2005

Human Resources Recruitment Advisor

• 2004 - 2005

Recruitment Consultant

• 2003 - 2004