Experience

GMS CONNECT

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Representative

  • May 2017 - Present

  Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend… Show more Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Show less Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend… Show more Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Show less



Sormani Calendars

• United States
• Graphic Design

• Customer service Rep

  • Jan 2014 - 2017

  answer calls and respond to emails -handle customer inquiries both telephonically and by email -research required information using available resource -manage and resolve customer complaints -provide customers with product and service information -enter new customer information into system -update existing customer information -process orders, forms and applications -identify and escalate priority issues -route calls to appropriate resource -follow up customer… Show more answer calls and respond to emails -handle customer inquiries both telephonically and by email -research required information using available resource -manage and resolve customer complaints -provide customers with product and service information -enter new customer information into system -update existing customer information -process orders, forms and applications -identify and escalate priority issues -route calls to appropriate resource -follow up customer calls where necessary -document all call information according to standard operating procedures -complete call logs -produce call reports Show less answer calls and respond to emails -handle customer inquiries both telephonically and by email -research required information using available resource -manage and resolve customer complaints -provide customers with product and service information -enter new customer information into system -update existing customer information -process orders, forms and applications -identify and escalate priority issues -route calls to appropriate resource -follow up customer… Show more answer calls and respond to emails -handle customer inquiries both telephonically and by email -research required information using available resource -manage and resolve customer complaints -provide customers with product and service information -enter new customer information into system -update existing customer information -process orders, forms and applications -identify and escalate priority issues -route calls to appropriate resource -follow up customer calls where necessary -document all call information according to standard operating procedures -complete call logs -produce call reports Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2013 - Dec 2013

  Provides remarkable customer service. -Ability to work under pressure.Ability -Follow proper procedure for handling claims. -Ensure that merchandise is properly labeled and priced. Replenish stock from the warehouse. -Promptly clean all spills. Keep the floor clear of objects. -Follow all safety and emergency rules and regulations. -Ensure that all displays are secured properly. Provides remarkable customer service. -Ability to work under pressure.Ability -Follow proper procedure for handling claims. -Ensure that merchandise is properly labeled and priced. Replenish stock from the warehouse. -Promptly clean all spills. Keep the floor clear of objects. -Follow all safety and emergency rules and regulations. -Ensure that all displays are secured properly.



City Hall

• Kissimmee, Florida

• Front Desk

  • Mar 2012 - Sep 2012

  Meeting and greeting clients -Booking meetings -Arranging couriers -Keeping the reception area tidy -Performs a variety of routine secretarial functions, e.g., data entry, typing, reports preparation and processing, documentation review; gathers, and prepares data as directed; provides information to supervisor. -Generates various correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned… Show more Meeting and greeting clients -Booking meetings -Arranging couriers -Keeping the reception area tidy -Performs a variety of routine secretarial functions, e.g., data entry, typing, reports preparation and processing, documentation review; gathers, and prepares data as directed; provides information to supervisor. -Generates various correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned department. -Files or retrieves from file materials and documents by the number, alphabet, or code; assists with record keeping duties and filing systems relevant materials appropriate to assigned unit. -Receives inquiries and concerns by telephone and in person from employees, the general public and business community, ascertains the nature of the call, and resolving personally, directing it to the appropriate individual or department, or acting as liaison to the assigned supervisor. -May serve as receptionist, greeting and answering inquiries from the general public and business community related to departmental operations, structure and procedures. -Assists with specialized projects to support administrative processes of the department. -Assists with the resolution of minor routine administrative and operational problems. -May input data into software programs from forms, records, or files. -May receive, sort and distribute incoming and outbound mail. -May assist with departmental inventory functions. -Maintain confidentiality of information in the performance of job duties. -Generates various correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned department. -Attends meetings for dissemination of information as required by the assigned supervisor. -Attends meetings for the dissemination of information as required by the assigned supervisor. Show less Meeting and greeting clients -Booking meetings -Arranging couriers -Keeping the reception area tidy -Performs a variety of routine secretarial functions, e.g., data entry, typing, reports preparation and processing, documentation review; gathers, and prepares data as directed; provides information to supervisor. -Generates various correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned… Show more Meeting and greeting clients -Booking meetings -Arranging couriers -Keeping the reception area tidy -Performs a variety of routine secretarial functions, e.g., data entry, typing, reports preparation and processing, documentation review; gathers, and prepares data as directed; provides information to supervisor. -Generates various correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned department. -Files or retrieves from file materials and documents by the number, alphabet, or code; assists with record keeping duties and filing systems relevant materials appropriate to assigned unit. -Receives inquiries and concerns by telephone and in person from employees, the general public and business community, ascertains the nature of the call, and resolving personally, directing it to the appropriate individual or department, or acting as liaison to the assigned supervisor. -May serve as receptionist, greeting and answering inquiries from the general public and business community related to departmental operations, structure and procedures. -Assists with specialized projects to support administrative processes of the department. -Assists with the resolution of minor routine administrative and operational problems. -May input data into software programs from forms, records, or files. -May receive, sort and distribute incoming and outbound mail. -May assist with departmental inventory functions. -Maintain confidentiality of information in the performance of job duties. -Generates various correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned department. -Attends meetings for dissemination of information as required by the assigned supervisor. -Attends meetings for the dissemination of information as required by the assigned supervisor. Show less



Hopkins Park

• Saint Cloud, Florida

• Front Desk / CIT

  • Jan 2009 - May 2011

  -Oversees participants and volunteers in a recreation program, activity or facility. -Maintains program discipline. -Accompanies participant groups at special events or on program outings. -Provides feedback regarding program development and activity schedule -Develops and distributes promotional and marketing information and assists the public with questions and problems. -Opens, closes, secures and maintains a safe program environment and facility; conducts… Show more -Oversees participants and volunteers in a recreation program, activity or facility. -Maintains program discipline. -Accompanies participant groups at special events or on program outings. -Provides feedback regarding program development and activity schedule -Develops and distributes promotional and marketing information and assists the public with questions and problems. -Opens, closes, secures and maintains a safe program environment and facility; conducts safety checks; administers first aid as required. -Maintains records and prepares attendance reports. -Attends mandatory pre-service and in-service training and meetings. -Performs other duties of a similar nature or level Show less -Oversees participants and volunteers in a recreation program, activity or facility. -Maintains program discipline. -Accompanies participant groups at special events or on program outings. -Provides feedback regarding program development and activity schedule -Develops and distributes promotional and marketing information and assists the public with questions and problems. -Opens, closes, secures and maintains a safe program environment and facility; conducts… Show more -Oversees participants and volunteers in a recreation program, activity or facility. -Maintains program discipline. -Accompanies participant groups at special events or on program outings. -Provides feedback regarding program development and activity schedule -Develops and distributes promotional and marketing information and assists the public with questions and problems. -Opens, closes, secures and maintains a safe program environment and facility; conducts safety checks; administers first aid as required. -Maintains records and prepares attendance reports. -Attends mandatory pre-service and in-service training and meetings. -Performs other duties of a similar nature or level Show less