Tori Gothie
Organizational Change Management and Training Support Specialist at Vantage Point Consulting, Inc.- Claim this Profile
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Bio
Kelsey Wolf-Wallace M.A., LCMHCA
The first day I met Tori, we hit it off. Her sense of professionalism and ability to communicate shined bright! If you need someone reliable with the ability to resolve problems quickly, Tori is the person for your company. On several occasions, we collaborated at workshops and events to speak to the veteran population. She was dedicated to supporting all students and provided them with the resources they needed to be successful in school. She is one of the hardest working professionals I know!
Kelsey Wolf-Wallace M.A., LCMHCA
The first day I met Tori, we hit it off. Her sense of professionalism and ability to communicate shined bright! If you need someone reliable with the ability to resolve problems quickly, Tori is the person for your company. On several occasions, we collaborated at workshops and events to speak to the veteran population. She was dedicated to supporting all students and provided them with the resources they needed to be successful in school. She is one of the hardest working professionals I know!
Kelsey Wolf-Wallace M.A., LCMHCA
The first day I met Tori, we hit it off. Her sense of professionalism and ability to communicate shined bright! If you need someone reliable with the ability to resolve problems quickly, Tori is the person for your company. On several occasions, we collaborated at workshops and events to speak to the veteran population. She was dedicated to supporting all students and provided them with the resources they needed to be successful in school. She is one of the hardest working professionals I know!
Kelsey Wolf-Wallace M.A., LCMHCA
The first day I met Tori, we hit it off. Her sense of professionalism and ability to communicate shined bright! If you need someone reliable with the ability to resolve problems quickly, Tori is the person for your company. On several occasions, we collaborated at workshops and events to speak to the veteran population. She was dedicated to supporting all students and provided them with the resources they needed to be successful in school. She is one of the hardest working professionals I know!
Credentials
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Prosci® Taking Charge of Change
ProsciSep, 2021- Oct, 2024 -
Certified Instructional Technologist (CIT)
CITI ProgramApr, 2020- Oct, 2024
Experience
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Vantage Point Consulting, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Organizational Change Management and Training Support Specialist
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Jul 2021 - Present
Assist higher education institutions with system adoption, communications and training strategies, promote end user ability and reinforcement for a modernized application to evaluate and award academic credit for learning experience. Work as a part of a cross-functional team of technologists, designers, and analysts to solve problems for various clients. Active participation in stakeholder engagement, stakeholder assessment, and change impact assessments; conducting proactive outreach efforts to higher education stakeholders during critical periods of performance to build awareness, mitigate resistance and dive product/system usage; scheduling and conducting webinars, product demonstrations; facilitating training and other stakeholder engagement sessions, capturing and analyzing end user customer support and system enhancement requests; preparing standard correspondence, briefings, presentations, training and marketing materials; assisting with routine customer inquiries; and using data and insights to build end user adoption across higher education institutions nation-wide for awarding academic credit for prior learning experience.
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University of North Carolina at Charlotte
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United States
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Higher Education
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700 & Above Employee
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Lead Certifying Official
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Jun 2017 - Jul 2021
Recruited up to 9 Veteran Administration Work Study students annually. Created and presented student veteran and dependent training and information at 15 new student orientations ensuring over 2,000 students annually understood their benefits. Managed three staff involving training, work flow, quality control, conflict resolutions, and review processes. Create and implement marketing through social media platforms Determine and input residency determination into banner systems. Processed and maintained 1,000 student veterans per semester ensuring zero discrepancies. Advised veteran students on their educational goals resulting in a 15% increase in student veteran graduation rates. Chair of divisional research assessment internal team.
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Time Warner Cable
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Telecommunications
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700 & Above Employee
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Billing Specialist
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Jun 2016 - Jun 2017
Developed a reputation of excellent customer service by: acknowledging the customer's presence while greeting customers in a friendly manner. Identified, researched, resolved billing variances to maintain system accuracy and currency. Adhered to company policies to consistently achieve call-time and quality standards. Contributed to company achieving by holding industry-leading customer service ratings. Sought out training opportunities to enhance customer relationship management abilities to further boost satisfaction scores. Handled a call volume of 90 calls per day.
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Fayetteville Technical Community College
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United States
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Higher Education
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700 & Above Employee
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Military Support Specialist
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Oct 2014 - Apr 2016
Administered North Carolina sanctioned admissions test to over 100 students per academic term. Provided information and assistance to students regarding the registration process, financial aid eligibility, forms, deadlines, and requirements. Responsible for processing and apply Joint Services Transcripts for the Fort Bragg Installation. Administered North Carolina sanctioned admissions test to over 100 students per academic term. Provided information and assistance to students regarding the registration process, financial aid eligibility, forms, deadlines, and requirements. Responsible for processing and apply Joint Services Transcripts for the Fort Bragg Installation.
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Education
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2019 - 2021
East Carolina University
Master of Science - MS, Educational/Instructional Technology -
2019 -
East Carolina University
Graduate Certificate, Educational/Instructional Technology -
2017 - 2019
Southern New Hampshire University
Master of Arts - MA, Communication and Media Studies -
2015 - 2016
Fayetteville State University
Bachelor of Arts - BA, Sociology
Community
