Director, Customer Success

• Sep 2019 - Present

Principal Consultant

• Jan 2018 - Present

Director, Account Management

• Oct 2014 - Jan 2018

Director Of Operations

• Jan 2013 - Oct 2014

Project Implementation Manager

• Mar 2011 - Dec 2012

Developed and managed the project plan for implementation of the PatientSafe Solutions system across assigned hospital networks by working with hospital administration, nursing management and IT staff. Developed and managed the project plan for implementation of the PatientSafe Solutions system across assigned hospital networks by working with hospital administration, nursing management and IT staff.

Director - Service Business Development (Abbott Medical Optics)

• Apr 2007 - Feb 2010

Developed and implemented a global service business strategy for all equipment lines which included pricing, discount levels, warranty periods, Service Level Agreements for key customers and service marketing brochures and communications. This involved working in conjunction with the Corporate Finance group to develop models to estimate revenues, and the Sales and Marketing groups to provide education and messaging on the value of technical support services available to potential and current customers.

Regional Customer Support Manager (Intralase Corporation)

• Apr 2005 - Apr 2007

Led a cross-functional team of Field Service Engineers and Clinical Application Specialists responsible for delivering an exceptional level of technical service and clinical support for our customers. This involved coordinating team activities with Sales, Practice Development Managers, internal Customer Service, and in-house technical and engineering support departments.

Regional Customer Service Manager (Pyxis Division)

• Nov 2002 - Apr 2005

Provided leadership and direction for a field-based team comprised of System Specialists, Field Service Technicians and Application Engineers in delivering high quality product implementation and customer suppport services, Worked closely with the Sales and Contracts departments during the pre- and post-sales process to ensure a seamless and comprehensive handoff. Also responsible for developing business plans to achieve monthly, quarterly and annual revenue objectives based on completed implementations.