Torben Ostermann
Service Manager and Account Manager at Nomad Digital- Claim this Profile
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German Professional working proficiency
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English Full professional proficiency
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Danish Native or bilingual proficiency
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Scandinavian Professional working proficiency
Topline Score
Bio
Credentials
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Effective Listening
LinkedInMay, 2020- Nov, 2024 -
Project Management Professional (PMP) renewal
Project Management InstituteJan, 2007- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteDec, 2002- Nov, 2024
Experience
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Nomad Digital
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Service Manager and Account Manager
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Nov 2018 - Present
Service Management, Account Management and Country Management - Selling, delivering and maintaining Wifi Solutions for Railway and transportation segments - Responsible for Nomad Digital business in Denmark and Sweden. - Service Management setup for key accounts - Service Management execution - Account Management - Business Development - Program Management Service Management, Account Management and Country Management - Selling, delivering and maintaining Wifi Solutions for Railway and transportation segments - Responsible for Nomad Digital business in Denmark and Sweden. - Service Management setup for key accounts - Service Management execution - Account Management - Business Development - Program Management
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Local Alex
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Denmark
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Consumer Services
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1 - 100 Employee
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Owner
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Jun 2018 - Present
Get a fast overview of where to go and what to do in your selected tourist destination. - No more endless and time consuming google search to find out what you and your family should do in weekends and holidays. Local Alex gives you fast inspiration on where to go and what to do. Responsibility - Mobile App business development - Marketing - Subscription selling - Customer onboarding - Product launch, enhancements, content development - Franchising -… Show more Get a fast overview of where to go and what to do in your selected tourist destination. - No more endless and time consuming google search to find out what you and your family should do in weekends and holidays. Local Alex gives you fast inspiration on where to go and what to do. Responsibility - Mobile App business development - Marketing - Subscription selling - Customer onboarding - Product launch, enhancements, content development - Franchising - Finance Achievements: - Mobile app launched July 1st 2018 - 100+ Successful customer onboarding - Franchisee onboarding for 13 regions in Denmark - +15000 mobile app downloads before marketing campaign launched. - Homepage: www.localalex.dk - App.: “Local Alex” – available on Google Play and App Store Show less Get a fast overview of where to go and what to do in your selected tourist destination. - No more endless and time consuming google search to find out what you and your family should do in weekends and holidays. Local Alex gives you fast inspiration on where to go and what to do. Responsibility - Mobile App business development - Marketing - Subscription selling - Customer onboarding - Product launch, enhancements, content development - Franchising -… Show more Get a fast overview of where to go and what to do in your selected tourist destination. - No more endless and time consuming google search to find out what you and your family should do in weekends and holidays. Local Alex gives you fast inspiration on where to go and what to do. Responsibility - Mobile App business development - Marketing - Subscription selling - Customer onboarding - Product launch, enhancements, content development - Franchising - Finance Achievements: - Mobile app launched July 1st 2018 - 100+ Successful customer onboarding - Franchisee onboarding for 13 regions in Denmark - +15000 mobile app downloads before marketing campaign launched. - Homepage: www.localalex.dk - App.: “Local Alex” – available on Google Play and App Store Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Services Head of Sales, Nordics and Baltics
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Aug 2014 - Sep 2017
Responsibility - Sales Director driving services sales growth in the Nordics - Working with with Customer Business Team Heads, Customer Team Heads, Account Managers,Solution Consultants and Customer Operations. - GS sales strategy planning and execution - Customer negotiations, offer preparations: scoping, costing, pricing, risk management. Contract management - Successful handover to project organisations. Achievements: - Developed innovative… Show more Responsibility - Sales Director driving services sales growth in the Nordics - Working with with Customer Business Team Heads, Customer Team Heads, Account Managers,Solution Consultants and Customer Operations. - GS sales strategy planning and execution - Customer negotiations, offer preparations: scoping, costing, pricing, risk management. Contract management - Successful handover to project organisations. Achievements: - Developed innovative and effective delivery models to achieve cost competitive solutions. - Yearly sales target exceeded every year between 15-35% - Received Achievement Award for driving and winning re-entry into Norway with big Greenfield project, Managed Services operations support, optimisation and maintenance. - Received Nokia Challenger Award for driving and winning first Finnish Network Implementation deal in 15 years to Nokia. It was a service win breakthrough which has lead to steady service business such as new expansion phases and additional service business since then.
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Lead Service Business Manager, Nordics
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Oct 2012 - Aug 2014
Responsibility: - End-to-end delivery in whole chain of pre-sales, contract negotiation, project organisation setup, logistics planning, project execution, acceptance and maintenance phase. - Member of the customer account team - Services sales and GM financial responsibilities - Leads a large team of project directors, program managers and the assigned engineer pools. Achievements: - Successfully deployed first 2G, 3G and 4G MOCN network sharing project in… Show more Responsibility: - End-to-end delivery in whole chain of pre-sales, contract negotiation, project organisation setup, logistics planning, project execution, acceptance and maintenance phase. - Member of the customer account team - Services sales and GM financial responsibilities - Leads a large team of project directors, program managers and the assigned engineer pools. Achievements: - Successfully deployed first 2G, 3G and 4G MOCN network sharing project in the world - Innovated many best practices inside effective project delivery, upsell and quality. - Many key service business innovations and wins, smart deployment plus heavy upselling lead to high performance account in Europe. - Every project and sub-project was very successfully deployed which lead to very high customer satisfaction ratings where customer since then have promoted our network services to many other operators. - Driving Nokia’s regional service business development such as Telenor and Ooredoo RFQs in Norway, Myanmar, Thailand, Malaysia, Quatar and Bulgaria. - Key win was Greenfield network deployment and managed services for Ooredoo in Myanmar as sole supplier.
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Customer Operations Manager, Nordics
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May 2012 - Sep 2013
Responsibility: - Heading all Services Business and Operations for all Telenor customer accounts around the world. - End to End Delivery in whole chain of Pre-Sales, contract negotiation, project organisation setup, delivery, project execution, project acceptance, maintenance phase - Telenor Headquarter Communication management - P&L responsibility - Line/People Management Achievements: - Successful project deployments and network maintenance in all… Show more Responsibility: - Heading all Services Business and Operations for all Telenor customer accounts around the world. - End to End Delivery in whole chain of Pre-Sales, contract negotiation, project organisation setup, delivery, project execution, project acceptance, maintenance phase - Telenor Headquarter Communication management - P&L responsibility - Line/People Management Achievements: - Successful project deployments and network maintenance in all Telenor Nordic accounts. - Service sales target exceeded by 20% - Managing customer negotiation, customer escalations, contract management plus all the internal communication management.
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Head of Services, Telenor Accounts - Europe, Asia
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Jan 2012 - Oct 2012
Responsibility: - Heading all Services Business and Operations for all Telenor customer accounts around the world. - End to End Delivery in whole chain of Pre-Sales, contract negotiation, project organisation setup, delivery, project execution, project acceptance, maintenance phase - Telenor Headquarter Communication management - P&L responsibility - Line/People Management Achievements: - Successful project deployments and network maintenance in all… Show more Responsibility: - Heading all Services Business and Operations for all Telenor customer accounts around the world. - End to End Delivery in whole chain of Pre-Sales, contract negotiation, project organisation setup, delivery, project execution, project acceptance, maintenance phase - Telenor Headquarter Communication management - P&L responsibility - Line/People Management Achievements: - Successful project deployments and network maintenance in all Telenor Nordic accounts. - Service sales target exceed by 20% - Managing customer negotiation, customer escalations, contract management plus all the internal communication management.
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Service Business Manager, Nordics
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Apr 2010 - Dec 2011
Responsibility: - Driving service business growth and customer operations in Telenor Nordic. - P&L responsibility - Line/People Management Achievements: - Sales and margin target was exceeded already in first year under our new operation mode. - Strong focus on renewing and enhancing our service deliverables to customers - Improving efficiency, offshoring, bringing down costs - Strengthening our service capabilities and deliverables - Building more business and… Show more Responsibility: - Driving service business growth and customer operations in Telenor Nordic. - P&L responsibility - Line/People Management Achievements: - Sales and margin target was exceeded already in first year under our new operation mode. - Strong focus on renewing and enhancing our service deliverables to customers - Improving efficiency, offshoring, bringing down costs - Strengthening our service capabilities and deliverables - Building more business and financial awareness among team so it is a unified approach to outperform and deliver strong GM
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Project Director, Denmark
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Nov 2009 - Dec 2010
Responsibility: - Leading high volume swap project with extremely tough milestones. - P&L responsibility - Delivery organisation setup - Coaching, empowering, motivating team Achievements: - Innovative Project deployment being front runner for NSN new ways of working. - Very cost effective project by off shoring remote works to our integration/operations center in Portugal and India. - Swap of 8 RNC, 450 2G and 850 3G BTS, 21.1 Mbps HSDPA activation and Edge… Show more Responsibility: - Leading high volume swap project with extremely tough milestones. - P&L responsibility - Delivery organisation setup - Coaching, empowering, motivating team Achievements: - Innovative Project deployment being front runner for NSN new ways of working. - Very cost effective project by off shoring remote works to our integration/operations center in Portugal and India. - Swap of 8 RNC, 450 2G and 850 3G BTS, 21.1 Mbps HSDPA activation and Edge activation in whole network, small scale LTE deployment. - Project was done by a small and very lean organization consisting of a highly motivated team.
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Head of Network Implementation, Nordic Subregion
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Feb 2009 - May 2010
Responsibility: - Leading Network Implementation and PMO organizations in the sub-region. Team consist of 49 Project Managers and related engineering resources. - Cost review and approvals of all new NI service offers - P&L responsible for all Nordic NI and PMO service business. Achievements: - Strong focus in setting up necessary skills development program and PMI certification for all Project Managers. - Pushing standardized PMI project… Show more Responsibility: - Leading Network Implementation and PMO organizations in the sub-region. Team consist of 49 Project Managers and related engineering resources. - Cost review and approvals of all new NI service offers - P&L responsible for all Nordic NI and PMO service business. Achievements: - Strong focus in setting up necessary skills development program and PMI certification for all Project Managers. - Pushing standardized PMI project processes for telecom deployment - P&L responsibility and awareness for all Project Managers. - Developed service business understanding and solution selling among Project Managers. - Proven result achieved where we turned Nordic NI negative margin into positive margin within my planned 1 year time line.
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Senior Program Manager Hongkong and Macau
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Apr 2005 - Feb 2009
Responsibility: - Leading all project and care service business for key account. - P&L responsibility - Deployment and maintenance for both 2G, 3G, 3.5G and Fixed Nokia and Siemens equipment. Achievements: - Swapped main Core competitor to gain significant market share in Hongkong and Macau in 2005 - Swapped main RAN competitor in 2009 - Excellent project, care and contract management skills for a very complex network solution using NSN R4… Show more Responsibility: - Leading all project and care service business for key account. - P&L responsibility - Deployment and maintenance for both 2G, 3G, 3.5G and Fixed Nokia and Siemens equipment. Achievements: - Swapped main Core competitor to gain significant market share in Hongkong and Macau in 2005 - Swapped main RAN competitor in 2009 - Excellent project, care and contract management skills for a very complex network solution using NSN R4 HSDPA. - Strong contribution to sales and marketing teams in driving new business and ensuring a very healthy financial situation in the account - Worked as the controlling point of the various services quotations, tendering proposals and Managed Services proposals to ensure right pricing, costing and right commitments according to company strategy.
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Demant
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Denmark
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Medical Equipment Manufacturing
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700 & Above Employee
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Area Sales Manager APAC
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Sep 2003 - Apr 2005
Responsibility: - APAC regional sales for a global hearing healthcare company. - Distributor and subsidiary selection and business handling. - Setting up new subsidiaries. - Develop marketing campaigns. - Attending trade fairs with own booths. Achievements: - Sales targets exceeded throughout my whole work period in the company. - Australia and China subsidiary setup incl recruitment. - New distributor selections and coaching. - New product launches - New… Show more Responsibility: - APAC regional sales for a global hearing healthcare company. - Distributor and subsidiary selection and business handling. - Setting up new subsidiaries. - Develop marketing campaigns. - Attending trade fairs with own booths. Achievements: - Sales targets exceeded throughout my whole work period in the company. - Australia and China subsidiary setup incl recruitment. - New distributor selections and coaching. - New product launches - New marketing campaigns Show less Responsibility: - APAC regional sales for a global hearing healthcare company. - Distributor and subsidiary selection and business handling. - Setting up new subsidiaries. - Develop marketing campaigns. - Attending trade fairs with own booths. Achievements: - Sales targets exceeded throughout my whole work period in the company. - Australia and China subsidiary setup incl recruitment. - New distributor selections and coaching. - New product launches - New… Show more Responsibility: - APAC regional sales for a global hearing healthcare company. - Distributor and subsidiary selection and business handling. - Setting up new subsidiaries. - Develop marketing campaigns. - Attending trade fairs with own booths. Achievements: - Sales targets exceeded throughout my whole work period in the company. - Australia and China subsidiary setup incl recruitment. - New distributor selections and coaching. - New product launches - New marketing campaigns Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Service Business Manager and Senior Project Manager, China
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Mar 2001 - Aug 2003
Responsibility: - Service Business Management - Project and Care Management for ZMCC key account. - P&L responsibility - Line Management Achievements: - Successfully deployed large scale projects with contract values of 70 – 200 Million Euro per year. - Strong leadership to project teams of around 50-200 Nokia staff and subcontractors. - Successfully deployed Nokia’s ambitious outsourcing strategy - Ensured the right subcontracting partner selection, where… Show more Responsibility: - Service Business Management - Project and Care Management for ZMCC key account. - P&L responsibility - Line Management Achievements: - Successfully deployed large scale projects with contract values of 70 – 200 Million Euro per year. - Strong leadership to project teams of around 50-200 Nokia staff and subcontractors. - Successfully deployed Nokia’s ambitious outsourcing strategy - Ensured the right subcontracting partner selection, where investment in process development, training and quality verification were essential steps to achieve most successful setup in Nokia China.
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Project Manager, China
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Jan 2000 - Mar 2001
Responsibility: - Regional GSM project deployment - Network Maintenance - Network Optimisation Achievements: - Successfully deployed large scale project for huge install base with tough milestones. - Put high effort into educating and developing Wenzhou MCC to become one of China’s most professional operators. - With strong team effort and customer dedication we setup a strong network operation center, good customer team development and process development… Show more Responsibility: - Regional GSM project deployment - Network Maintenance - Network Optimisation Achievements: - Successfully deployed large scale project for huge install base with tough milestones. - Put high effort into educating and developing Wenzhou MCC to become one of China’s most professional operators. - With strong team effort and customer dedication we setup a strong network operation center, good customer team development and process development. - Leading a team of more than 60 people which came from being de-motivated and low performing to become an outstanding high performing, happy team.
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BSS Care Field Manager, China
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Feb 1999 - Jan 2000
Responsibility: - Technical expert in the Base Station Subsystem (BSS) - Setting up standardized operations processes in ZMCC account - Securing maintenance, upgrade services, helpdesk and emergency services Achievements: - Lead a team of more than 25 engineers - Build up new operations and deployment processes in ZMCC account. - Solved high technical and complex problems. - Competence development for whole BSS engineering team to become true professionals. - Many… Show more Responsibility: - Technical expert in the Base Station Subsystem (BSS) - Setting up standardized operations processes in ZMCC account - Securing maintenance, upgrade services, helpdesk and emergency services Achievements: - Lead a team of more than 25 engineers - Build up new operations and deployment processes in ZMCC account. - Solved high technical and complex problems. - Competence development for whole BSS engineering team to become true professionals. - Many best practices developments.
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BSS Field Manager, China
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Jun 1998 - Feb 1999
Responsibility: - BSS project implementation in Ningbo region. - BSS Competence Manager for more than 20 employees. Achievements: - 6 BSCs implemented, successfully cutover - Network optmisation of 6 BSCs and all its BTS. After cutover night the network performance was boosted to best level since launch.
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BSC Commissioning Engineer, China
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Feb 1998 - Jun 1998
Responsibility: - BSC Engineer implementing BSC elements in rural districts of Jiangxi province. Achievements: - 3 BSCs implemented successfully - Many BTS integrated in BSCs. - Coordination with BTS engineers for BTS integration.
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BSC Engineer, Denmark
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Sep 1997 - Jan 1998
Responsibility: - BSC Commissioning Engineer trainee Achievements: - On the job training completed - Several commissioning engineer training completed - BSC Engineer implementing and maintaining BSC’s in Sonofon and Mobilix GSM projects
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Education
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1991 - 1996
Engineering College of Copenhagen
Master, Engineering -
1985 - 1988
Holbæk Business School
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