Experience

Game Kastle

• United States
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • May 2023 - Present

  Accomplishments • Drafted and approved a new event to drive up community engagement. • Performed a comprehensive inventory during transition of store ownership. Duties • Assisted in sales, event signups, and store inventory through comprehensive POS system. • Maintain a clean, organized and presentable store available to the public. • Take active steps to learn customers needs, and locate the best product to match those needs. Accomplishments • Drafted and approved a new event to drive up community engagement. • Performed a comprehensive inventory during transition of store ownership. Duties • Assisted in sales, event signups, and store inventory through comprehensive POS system. • Maintain a clean, organized and presentable store available to the public. • Take active steps to learn customers needs, and locate the best product to match those needs.



Fairfield Residential

• United States
• Real Estate
• 700 & Above Employee

• Assistant Community Manager

  • Apr 2022 - Apr 2023

  Accomplishments • Awarded for outstanding NOI to budget, and superior customer service. • Operated as primary/sole onsite manager during greater majority of hours of operation. • Maintained high occupancy up to 98% of units. • Received request to work for local Housing Authority due to efficiency and work ethic. Duties • Maintained financial management (accounting reports, rent collection, AME, operational budget) via Yardi and NexusPayables software on 100% senior LIHTC/HUD property with 100% compliance, as relates to IRS 8823, and HUD 4350.3. • Maintained high efficiency and communication between maintenance, management and vendors, as well as recruiting and organizing local residents for community activities. • Performed tours, screening, application, income verification, and approval or denial of applicants, maintaining positive relationship with existing residents via questions and service requests at all hours while being the primary if not sole manager onsite during operating hours. • Working with third party non-profit organizations and local housing authority to link residents to local services and improve quality of life. • Conducted marketing of property including but not limited to advertising of unit, maintenance of content for property website, as well as management of reputation via third party software. Show less



ABC Legal Services

• United States
• Legal Services
• 200 - 300 Employee

• Data Entry Specialist

  • Sep 2019 - Jan 2022

  • Worked from home completing court-related filings nationwide based on county and venue specific requirements. • Provided feedback and analysis for knowledge base to streamline team filing process. • Developed and shared software tools designed to improve filing speed and reduce errors. • Worked from home completing court-related filings nationwide based on county and venue specific requirements. • Provided feedback and analysis for knowledge base to streamline team filing process. • Developed and shared software tools designed to improve filing speed and reduce errors.



TREE

• Tacoma, WA

• Warehouse and Distribution Associate

  • Sep 2019 - Jan 2020

  • Designed analog product tracking system, utilized as a backup reference and during system downtime. • Participated in a marketing and morale boosting initiative to increase client interest and foot traffic in the primary gallery. • Worked solo and as a team to receive, inspect, assemble and deliver furniture products to client homes. • Assisted in designing and staging main gallery and presentation areas to match the CEO's aesthetic preference. • Handled maintenance calls as needed to maintain the health and cleanliness of the business. Show less



Walgreens

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Sep 2019

  • Recognized by management for 'outstanding' de-escalation techniques and customer service skills. • Checked out customers purchases quickly, ensuring accurate prices codes, discounts and quality customer service. • Kept a clean work area, stocking supplies as needed, and re-stocked and faced product daily, with other tasks as designated by supervisor. • Maintained Photo department, including product handling, processing, and customer inquiries. • Stocked and disposed of department products daily. • Proactively responded to customer inquiries, ensuring complete satisfaction or reliable follow-through. • Performed nightly maintenance to ensure a clean and sanitary workplace. Show less



Club Demonstration Services

• United States
• Retail
• 700 & Above Employee

• Sales Advisor

  • Nov 2014 - Sep 2016

  • Successfully out-sold several products within the first day of presentation, creating record sales. • Performed sales of a variety of products through cooking and sampling out to customers, while confirming primary marketing key sale points as well as additional possible uses. • Tailored sale points to different customer clientele, based on demographic and preference. • Ensured a safe and clean work station at all times, with re-stocking as needed to promote further sales. • Successfully out-sold several products within the first day of presentation, creating record sales. • Performed sales of a variety of products through cooking and sampling out to customers, while confirming primary marketing key sale points as well as additional possible uses. • Tailored sale points to different customer clientele, based on demographic and preference. • Ensured a safe and clean work station at all times, with re-stocking as needed to promote further sales.



(Private)

• Private Property

• Assistant Property Manager (4 Units)

  • Oct 2013 - Oct 2014

  • Maintained 100% occupancy within first quarter until end of contract • Performed maintenance and upkeep, and ensured working utilities. • Resolved all complaints in a satisfactory fashion. • Maintained 100% occupancy within first quarter until end of contract • Performed maintenance and upkeep, and ensured working utilities. • Resolved all complaints in a satisfactory fashion.



Walmart

• United States
• Retail
• 700 & Above Employee

• Inventory Controller (Seasonal)

  • Nov 2013 - Dec 2013

  • Verify and unload merchandise from trucks, and execute functions relating to merchandise preparation and staging. • Arrange for received items to be taken into storage areas or placed on shelves following an appropriate inventory system. • Maintain stockroom in a systematic and orderly manner, ensuring receiving area is organized and clean and safe at all times and meets all compliance factors. • Verify and unload merchandise from trucks, and execute functions relating to merchandise preparation and staging. • Arrange for received items to be taken into storage areas or placed on shelves following an appropriate inventory system. • Maintain stockroom in a systematic and orderly manner, ensuring receiving area is organized and clean and safe at all times and meets all compliance factors.



Crestwood

• Port Angeles, WA

• Cook

  • Jul 2013 - Sep 2013

  • Monitored safety and sanitation of the kitchen, and steam table. • Prepped and prepared sustenance for approximately 120 meals daily. • Regularly cleaned and maintained equipment and ovens. • Monitored safety and sanitation of the kitchen, and steam table. • Prepped and prepared sustenance for approximately 120 meals daily. • Regularly cleaned and maintained equipment and ovens.



Cultural Student Exchange

• Bellevue, WA

• Office Assistant/Sales

  • Nov 2010 - May 2011

  • Assisted in preparation for the company's end of season filing for taxes. • Contacted businesses daily to build leads for potential contracts, and designed a database to track and follow up. • Developed a tracking system to audit and confirm proper time stamp and pay rate, reducing frauduelnt time stamps to 5%. • Assisted in preparation for the company's end of season filing for taxes. • Contacted businesses daily to build leads for potential contracts, and designed a database to track and follow up. • Developed a tracking system to audit and confirm proper time stamp and pay rate, reducing frauduelnt time stamps to 5%.



Sol Duc Hot Springs

• Port Angeles, WA

• Housekeeping

  • Aug 2010 - Oct 2010

  • Established and maintained clean and comfortable "home" environments by performing cleaning duties including but not limited to vacuuming, cleaning windows, dusting, and bathrooms. • Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces. • Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures. • Established and maintained clean and comfortable "home" environments by performing cleaning duties including but not limited to vacuuming, cleaning windows, dusting, and bathrooms. • Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces. • Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Premier (Corporate/Government) Customer Service

  • Apr 2008 - Mar 2009

  • Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100% success rate. • Maintained a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). • Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100% success rate. • Maintained a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).