Shop Manager

• Dec 2022 - Present

Shop Manager onboard cruise ships. Currently contracted to Marella Explorer 2

Assistant Manager

• Jul 2022 - Dec 2022

Cruise ship Assistant Shop Manager Contracted to Marella Explorer 1, 29/07/2022 - 26/10/2022 Contracted to Marella Explorer 2, 27/10/2022.

Store Supervisor

• Jan 2022 - Aug 2022

• Support the management team in delivering KPI’s and implementing profit opportunities • Implement individual, daily and weekly sales targets for the store team to improve store performance • Monitor KPIs and teams performance through running reports and updating the management team • Assist with store operations such as stock management, payroll, admin and rota • Assist with the customers journey by offering an exceptional 1-2-1 service and ensuring the customer comes first •… Show more • Support the management team in delivering KPI’s and implementing profit opportunities • Implement individual, daily and weekly sales targets for the store team to improve store performance • Monitor KPIs and teams performance through running reports and updating the management team • Assist with store operations such as stock management, payroll, admin and rota • Assist with the customers journey by offering an exceptional 1-2-1 service and ensuring the customer comes first • Inspire, motivate and develop the team through training, coaching and product knowledge Show less • Support the management team in delivering KPI’s and implementing profit opportunities • Implement individual, daily and weekly sales targets for the store team to improve store performance • Monitor KPIs and teams performance through running reports and updating the management team • Assist with store operations such as stock management, payroll, admin and rota • Assist with the customers journey by offering an exceptional 1-2-1 service and ensuring the customer comes first •… Show more • Support the management team in delivering KPI’s and implementing profit opportunities • Implement individual, daily and weekly sales targets for the store team to improve store performance • Monitor KPIs and teams performance through running reports and updating the management team • Assist with store operations such as stock management, payroll, admin and rota • Assist with the customers journey by offering an exceptional 1-2-1 service and ensuring the customer comes first • Inspire, motivate and develop the team through training, coaching and product knowledge Show less

Sales

• May 2021 - Aug 2021

.A focus on delivering excellent customer service at all times, going that extra mile for every customer • Managing quotes and orders from initial enquiry to delivery • Providing quotations based on customer-provided drawings and dimensions • Advising customers on suitable products and fixing methods • Liaising with customers and colleagues on the phone and in person .A focus on delivering excellent customer service at all times, going that extra mile for every customer • Managing quotes and orders from initial enquiry to delivery • Providing quotations based on customer-provided drawings and dimensions • Advising customers on suitable products and fixing methods • Liaising with customers and colleagues on the phone and in person

Showroom Manager

• Oct 2019 - May 2021

Head of the kitchen and bathroom showrooms within the company’s flagship DIY warehouse. Act as a duty manager for the wider store assisting in various departments. Dealt with all customer complaints and problems by finding suitable solutions. Recruitment and induction of new team members. Head of the kitchen and bathroom showrooms within the company’s flagship DIY warehouse. Act as a duty manager for the wider store assisting in various departments. Dealt with all customer complaints and problems by finding suitable solutions. Recruitment and induction of new team members.

Assistant Store Manager

• Jan 2019 - Oct 2019

Was running the sales floor of the new Woking branch. I was responsible for offering coaching and development to the sales team through observations and feedback. I helped open new stores by being involved in merchandising and recruitment. Was running the sales floor of the new Woking branch. I was responsible for offering coaching and development to the sales team through observations and feedback. I helped open new stores by being involved in merchandising and recruitment.

Duty Manager

• May 2018 - Jan 2019

Managing the day to day running of a department Acting as Duty Manager for the entire store in the absence of Store Management Assisting Store Management in achieving company KPI's Ensuring the team delivers exceptional customer service Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance Complying with all Health & Safety policies and legislation Use management information to make strategic business decisions Managing the day to day running of a department Acting as Duty Manager for the entire store in the absence of Store Management Assisting Store Management in achieving company KPI's Ensuring the team delivers exceptional customer service Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance Complying with all Health & Safety policies and legislation Use management information to make strategic business decisions

Compliance Officer

• Oct 2017 - May 2018

Started as operations manager promoted after 3 months. Worked under the CFO to reduce financial loss to the company within my store. I did this by checking all kitchen designs for errors before the final sale. After pointing out mistakes I coached the designers on how to improve. Liaised with head office and fitters to find solutions to errors within the design when being fitted.

Operations Manager

• Jul 2017 - Oct 2017

Customer and Trading Manager

• Oct 2016 - Jul 2017

This is where I developed my management skills fully by running the store in the store manager’s absence. I was involved in the recruitment and training of new colleagues. I learned how to count cash and complete inventory checks. First experience in merchandising and managing shrink and waste. This is where I developed my management skills fully by running the store in the store manager’s absence. I was involved in the recruitment and training of new colleagues. I learned how to count cash and complete inventory checks. First experience in merchandising and managing shrink and waste.

Senior Customer Consultant

• Jul 2015 - Oct 2016

Started as a customer consultant promoted after 10 months. In my first leadership role, I learned a lot about coaching and motivating a team. I was the leader on the shop floor driving sales and helping to close deals.

Customer Consultant

• Sep 2014 - Jul 2015

Sales Consultant

• Jul 2014 - Sep 2014

This was my first sales role which I loved. Unfortunately the company went into administration before my training was completed. The store was taken over by Dixons Carphone. This was my first sales role which I loved. Unfortunately the company went into administration before my training was completed. The store was taken over by Dixons Carphone.

Team Member

• Jul 2013 - Jul 2014

Deliver great customer service, use tills, serve food and drinks, clean screens and check customer tickets. I also am a health and safety rep, marketing rep and I have to promote our unlimited card (12 month contract with the cinema) Deliver great customer service, use tills, serve food and drinks, clean screens and check customer tickets. I also am a health and safety rep, marketing rep and I have to promote our unlimited card (12 month contract with the cinema)

Sandwich Artist

• Nov 2012 - Jul 2013

Serve customers, prepare food, take in deliveries follow food safety and health and safety guidelines. Serve customers, prepare food, take in deliveries follow food safety and health and safety guidelines.