Topi Timonen
Guest Service Agent at Hotel Kämp- Claim this Profile
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Finnish Native or bilingual proficiency
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English Professional working proficiency
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Swedish Elementary proficiency
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Russian Elementary proficiency
Topline Score
Bio
Credentials
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First-Aid Certificate
Finnish Red Cross - Suomen Punainen RistiAug, 2020- Sep, 2024 -
Hygiene certificate
Finnish Food Safety Authority Evira / Elintarviketurvallisuusvirasto EviraApr, 2017- Sep, 2024
Experience
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Hotel Kämp
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Hospitality
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1 - 100 Employee
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Guest Service Agent
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May 2023 - Present
At the moment working as a guest service agent, I'm greeting guests with warmth and professionalism, ensuring their check-in and check-out experiences are smooth and pleasant. In addition to my reception duties, I'm having the privilege of working as a concierge. This is allowing me to go above and beyond, crafting personalized experiences and recommendations. From making reservations at the finest restaurants to organizing city tours and suggesting hidden gems in Helsinki. Hotel Kämp showed me a diverse range of guests, including celebrities, business executives, and leisure travelers. Each encounter presents unique challenges, and the opportunity to exceed their expectations, making their stay truly exceptional. Show less
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Start it Accelerate | @KBC
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Belgium
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Think Tanks
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1 - 100 Employee
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Data Management Intern
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Mar 2023 - May 2023
I worked on a data management project that involved gathering, organizing, and defining necessary data for company needs. The goal of the data management project was to ensure that data is accurate and accessible for various purposes, such as analysis, decision-making, and reporting. The project included developing processes and policies for data management in the future and selecting appropriate technologies and tools for data storage and analysis. The project also included analyzing, structuring, visualizing data, and creating an annual report for the company. Show less
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Hotel St. George
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Finland
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Hospitality
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1 - 100 Employee
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Barista
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Jul 2021 - Mar 2023
Worked as a barista and waiter alongside my ICT-business studies. I gained valuable experience in customer service. While working at an upscale hotel, I have realized the importance of customer service in creating unforgettable memories and experiences. Worked as a barista and waiter alongside my ICT-business studies. I gained valuable experience in customer service. While working at an upscale hotel, I have realized the importance of customer service in creating unforgettable memories and experiences.
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Helsingin ja Uudenmaan sairaanhoitopiiri - Hospital District of Helsinki and Uusimaa (HUS)
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Finland
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Hospitals and Health Care
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700 & Above Employee
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Secretary/Deliveryman
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Aug 2020 - Jul 2021
As a pathology department secretary, I adeptly managed tasks, ensuring the smooth flow of operations within the pathology department. My keen attention to detail and strong organizational abilities allowed me to handle scheduling, providing documents and samples, and communicating through departments with efficiency and accuracy. At the same time, I also worked as a deliveryman, demonstrating my reliability and excellent time management skills to ensure the prompt and secure transportation of essential materials and samples. Show less
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Burger King
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United States
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Restaurants
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700 & Above Employee
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Fast Food Worker
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Apr 2019 - Apr 2020
During my time at Burger King as a fast food worker, I gained valuable experience in the dynamic world of quick-service restaurants. I served customers, prepared products, and contributed to maintaining a clean and efficient dining and working environment. My time at Burger King has made my customer service skills stronger and taught me the importance of teamwork and adaptability in a fast-paced and high-pressure setting. During my time at Burger King as a fast food worker, I gained valuable experience in the dynamic world of quick-service restaurants. I served customers, prepared products, and contributed to maintaining a clean and efficient dining and working environment. My time at Burger King has made my customer service skills stronger and taught me the importance of teamwork and adaptability in a fast-paced and high-pressure setting.
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Education
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2021 - 2025
Metropolia University of Applied Sciences
Bachelor's degree, Engineering/Industrial Management -
2017 - 2020
Herttoniemen Yhteiskoulun Lukio, HERYK
Matriculation examination
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