Experience

Data Driven Holdings

• United States
• Automotive
• 1 - 100 Employee

• Customer Success Manager - 𝑇𝑒𝑎𝑚 𝑉𝑒𝑙𝑜𝑐𝑖𝑡𝑦 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔

  • Sep 2021 - Present

  A customer success manager’s primary job is to bring your sales, support, and success teams together, so the customer gets exactly what they came for. And then some. In other words, fills in the gap between sales and customer service.Maintaining customer relationships is our duty and having a successful relationship means having a frequent and open line of communication with our clients so to build that trust.A Customer Success Manager provides support, identifies and solves issues that may arise. Show less

• Virtual Marketing Director - 𝗟𝗲𝘃𝗲𝗹 𝟱 𝗔𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗶𝗻𝗴

  • Jul 2019 - Sep 2021

  The Virtual Marketing Director (VMD) role is primarily a client-facing position. VMDs provide the highest level of customer service and work closely with our dealers to provide consultative marketing assessments and offer comprehensive marketing solutions. VMDs strive to become a partner of the dealership by helping to effectively implement an intelligent marketing strategy that helps dealers sell, service and retain more customers for less cost and expand a dealership’s revenue opportunities.Duties include but not limited to:• Development and implementation of Level 5 Advertising’s brand strategy.• Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing…• Working closely with the company’s Sales team; enabling them to meet Level 5 Advertising’s objectives by providing them with appropriate tools, materials and presentations• Guiding the day to day activities of the marketing team.• Ensuring that the marketing objectives are implemented daily.• Work closely with product management team to define marketing materials and programs. Show less

• Data Acquisition Specialist, Onboarding - 𝑇𝑒𝑎𝑚 𝑉𝑒𝑙𝑜𝑐𝑖𝑡𝑦 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔

  • Jul 2016 - Jul 2019

  Data Acquisition Specialist, OnboardingResponsible for devising efficient departmental processes to get from point A to point BPractices specific methodologies and strategies in handling the automotive data, collaborates with department management to agree on vendor expectations for the collection and transfer of data, reviews and refines the technical requirements with service providers to establish the transfer of automotive data responsible for establishing appropriate transfer methodology with external data providers.Proactively checks all inbound automotive electronic data for any potential errors, spikes, missing aspects of the data as defined in the protocol and ensures integrity by sequestering data quality control processes until data release is authorized. May set viable targeted time frames for deliverables and anticipates potential scenarios that may result in timeline delays. Proactively creates reports to accurately convey the status of daily in-coming jobs... Show less

• Marketing Data Analyst - 𝑇𝑒𝑎𝑚 𝑉𝑒𝑙𝑜𝑐𝑖𝑡𝑦 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔

  • May 2011 - Jul 2016

  Responsibilities (not limited to):From January 2015 - July 2016- As our methodology and processes have changed as it is now more of an automated data system the role has changed to concentrate more on preparing data for digital targeted campaigns for the automotive industry. Currently averaging 10-15 jobs processed per dayFrom December 2011 thru January 2015- My primary duty to trained Data Processing personnel (18 total) in the company's methodologies and processes. - Was the liaison assigned per then sitting data manager to trouble-shoot issues with orders placed and to answer and assist data personnel in general data issues- Devise process definitions and documentation(In 2012 to present, researched, developed, devised efficient documentation, trained our Data and Production personnel and implemented our current company-wide process of the Mail.dat ® User License Code program. The new program substantially reduces the fees paid by mail preparers and facilitate the transition to electronic postage payment.)- Data analyst - Prepare data for digital targeted campaigns for the automotive industry(Use technical and analytical expertise and experience to cut data through advanced computerized models; then, extrapolate data patterns to meet client criteria. The process is heavily technical, influenced by mathematics and advanced algorithms)- Propose and implement work standardization measures- Supervisory responsibility and constant staff evaluation with then manager- Responsible for training all new personnel (18 total) in data processing methodologies and processes- Allocate, manage and assist with the daily data processing team schedule. - Be point of contact for leadership team and data processing production- Assist all data team members in daily production, methodologies and responsibilities Show less



Continental Services

• United States
• Advertising Services
• 1 - 100 Employee

• Business Unit Manager

  • 2007 - 2011

  Responsibilities Included but not limited to: Train a data processing team to properly preparing data for mailing campaigns, oversee print-production department managed a total of an 8-Member Team, Devise process definition and documentation, Propose and implement work standardization measures, Supervisory responsibility and constant staff evaluation Improving upon organizational development, Developing unit coherence, efficient communication standards. Challenge of creating a more employee-receptive-culture that is open to new ideas and lets employees explore possible implications of those ideas without fear of rejection or retribution. My key responsibilities are but are not limited to: - Devise process definition and documentation - Propose and implement work standardization measures - Supervisory responsibility and constant staff evaluation - Develop budgets and approve expenditures for supplies, materials, and human resources - Cultivate corporate culture development - Oversee postal rates and regulations pertaining to our unit Show less



Fulfillment Solutions, Inc

• Sterling, VA

• Data Processing\Variable Data Manager

  • 2003 - 2007

  Responsibilities included but not limited to, daily preparation of client orders for direct mail campaigns using specific mailing software (Mail Manager 2010), preparation and printing of variable data production. Other responsibilities included assisting the IT Director Responsibilities included but not limited to, daily preparation of client orders for direct mail campaigns using specific mailing software (Mail Manager 2010), preparation and printing of variable data production. Other responsibilities included assisting the IT Director



L&E Meridian

• United States
• Advertising Services
• 1 - 100 Employee

• Data Processing + Research & Development

  • 1997 - 2003

  Duties from 1997 - 2001 included data preparation by utilizing programming and formatting techniques with COBOL coupled with mailing software to accomplish successful mailings campaings. From 2001 - 2003 formed part of the newly created Research and Development team. Our responsibility included the research and implementation of Variable Data Print software in a Macintosh environment, create and manage our web intranet, manage the company website. Duties from 1997 - 2001 included data preparation by utilizing programming and formatting techniques with COBOL coupled with mailing software to accomplish successful mailings campaings. From 2001 - 2003 formed part of the newly created Research and Development team. Our responsibility included the research and implementation of Variable Data Print software in a Macintosh environment, create and manage our web intranet, manage the company website.



CSi

• Springfield, VA

• Data Manager

  • Aug 1994 - Oct 1997

  Data Processing Management duties Data Processing Management duties



MARLOW SPORTS, INC. - Now Owned by BSN Sports

• Forestville, Md

• Warehouse And Distribution/Logistics Manager

  • Jan 1985 - Aug 1994

  Responsibilities include: Complete shipments by processing and loading orders. Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area. Completes deliveries by driving truck or van to and from vendors. Maintains truck or van by completing preventive maintenance requirements; arranging for repairs. Maintains inventory controls by collecting stock location orders and printing requests. Maintains quality service by following organization standards. Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations. Maintains technical knowledge and run the UPS shipping system Show less



Atlantic Carper Care

• College Park, MD

• Sub-Contracted Cleaning 5 Chevy Chase Banks in the DMV

  • Sep 1985 - 1992

  Responsibilities Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc) Perform and document routine inspection and maintenance activities Carry out heavy cleansing tasks and special projects Notify management of occurring deficiencies or needs for repairs Make adjustments and minor repairs Stock and maintain supply rooms Cooperate with the rest of the staff Follow all health and safety regulations Show less



MARLOW SPORTS, INC.

• United States

• Screen Printing Maker and Shirt Printer

  • Aug 1985 - Jan 1988

  Main responsibilities: 1. Make screen-printing-square screens 2. Maintain and orders stocks of inks, vinyl print letters and numbers 3. General screen printing responsibilities to include actual shirt printing, ordering stock, packing and scheduling deliveries Main responsibilities: 1. Make screen-printing-square screens 2. Maintain and orders stocks of inks, vinyl print letters and numbers 3. General screen printing responsibilities to include actual shirt printing, ordering stock, packing and scheduling deliveries