Implementation Manager

• Aug 2023 - Present

Implementation Program Manager

• Nov 2013 - Feb 2023

• Implement software migration project for global business, taking their on-premise solution and migrating to the Access SaaS solution, this also included a migration to new bespoke reporting suite. • Plan and implement a business transformation project for a large global recruiter across five continents. The project involved extensive data management and customisation throughout the 18-month project. • Enable a team of Implementation project managers, Consultants and Analysts to manage software implementation and transformation projects for businesses within the HR and Personnel sectors. • Create and maintain client relationships on the larger / more complex implementations, through regular meetings and calls and troubleshooting issues as and when required, with C-level stakeholders. • Create and roll out new project implementation approach, The approach documented the processes from Pre-sales phase through to the handover to the Customer Success teams. • Assist the technical support teams with determining root causes of customer issues, using SQL Server Management Studio & SQL Anywhere Tools, with details being logged in Jira for the developers to view and resolve. • Provide support to the sales teams during the pre-sales phase, including understanding and documenting the clients’ current state and proposed state via a consultancy session, this would lead to a project scope / estimate being provided. • Conduct monthly reviews with each member of the team around their ESP (Employee Success Plan), with a quarterly monthly review of their performance, providing coaching and guidance where required. • Work with the product teams to understand the upcoming changes and enhancements for the core product, integrations, and API across all SaaS platforms in the division. • Provide weekly updates to the Professional Services Directors on the forecasted revenues to budgets for the next 3 months for both my team and division. Show less

Head of ITRIS Projects

• Feb 2002 - Oct 2013

• Enable a team of Project Managers & Consultants to run implementation and business change projects for business across companies in the recruitment sector. • Provide frequent updates to Directors on the forecasted revenues for the next 3 months. • Conduct sessions with the developers and product leads to ensure that areas of the system that need to be updated as well as new features for the pending releases are planned and that customers are updated. • Work with the internal teams throughout the pre-sale’s phases, providing input around project approach, timescales, and costs. • Co-ordinate and execute a global rollout of new crm for a global recruiter across three continents, across a 12-month period, this included data management and custom development phases. • Headed up implementation of a new CRM to large healthcare recruiter, across multiple business units and locations. The project included a vast amount of bespoke development which was developed and deployed via an Agile approach. • Worked with senior management to create and implement new policies and procedures across all areas of the business in preparation for the company’s growth. • Create and maintain project revenue reports, using Microsoft tools such as Excel and SQL Server Show less

Senior Trainer

• Aug 1998 - Feb 2002

The main focus of my role was to train customers and assist them in implementing the Specialised recruitment software into their organisation. The training courses consisted of both standard courses and tailored customer specific courses. Other duties within the training team included maintaining training literature, testing new versions of the software and bespoke developments. I also assisted the sales team in demonstrating the software at potential customer sites and at exhibitions. During my two years with the company I supervised the training of three new members of the training team. This required creating detailed training plans to ensure they had a comprehensive knowledge of all aspects of the software. In this role I travelled extensively around the UK and Europe. Show less

Senior Training Consultant

• Jul 1995 - Jul 1998

My original role within the organisation was to train frontline staff on a new internally developed recruitment package. In January 1998 I was asked to join the Xpert project as a technical consultant. This role gave me the chance to show my technical abilities. The main part of my role was to install and configure the machines for the Xpert testing software, this involved manipulating the Windows Software to prevent people playing with the computers when they finished testing. In this role I travelled extensively around the UK and Eire. Show less