Account Executive

• Aug 2018 - Present

Regional Media Specialist

• Apr 2017 - Apr 2018

Account Executive

• Jul 2012 - Mar 2016

Responsible for creating customized advertising and marketing solutions for local businesses and advertising agencies in accordance with the Company's sales programs, strategies and policies. Responsible for achieving Company's sales and marketing objectives, including meeting all financial targets and for recommending strategies based on awareness of local competitive conditions.Analyzes, develops and presents market research and advertising proposals to support client activities and products. Assists in developing marketing activities to generate local ad sales revenue. Interacts with various internal departments to carry out client requirements such as scheduling advertising; monitor account activities, and monitor and manage collections. Maintains up-to-date customer and prospect records and participate in development of sales forecasts. Completes required documentation and reporting for the proper processing of contracts, advertising schedules, sales calls, and expense reports.Analyzes confidential information, prepares reports, manuals, agendas and general correspondence.

Director of Member Services

• Sep 2009 - Mar 2016

Direct and oversee service activities. Plan, develop, and implement strategic plans and programs to support organizational needs. Cultivate and foster strong working relationships with external business partners to achieve membership and fulfillment goals. Grow membership from 1,100 to 1,400 in the first quarter 2010 by partnering with local businesses to host special events, hosting networking functions, and employing social media techniques. Host Italian companies and individuals seeking to conduct business in the Philadelphia region. Spearhead the development and maintenance of a database designed to assist members in securing dual citizenship through the Italian consulate. Research, assess, and select a database management software tool to transition from paper to electronic storage of member information, ensuring information is current and accurate. Identify and secure past due member organization fees of $5,000 in a single year. Champion business development and marketing efforts by utilizing a CRM website to generate mass mailers, dues reminders, and special events. Coordinate and facilitate the implementation of innovative promotional activities, client dinners, advertising deals, and cross promotional activities, resulting in increased membership, applications, and dual citizenship requests.

Linguistic Software Tester

• Aug 2011 - Apr 2012

Participate in all phases of the software development lifecycle and serve as an integral member of a cross-functional team. Review business, system, and design specifications to identify quality assurance and testing requirements. Develop, implement, and publish test plans used to verify data integrity and application functionality, stability, and performance. Create, maintain, and execute automated and manual test scripts used for integration, performance, regression, system, and unit testing in Windows and Android operating environments. Identify and document application defects and validate fixes; team with developers in resolving problems and report status to development teams. Translate application testing results to Italian and deliver to Intel to support application deployment. Participate in review sessions with cross-functional team members, including peers and business users, to identify and discuss application development needs, shortcomings, and defects.

Manager

• Feb 2006 - Jul 2008

Led daily business operations to achieve profit, revenue, and growth goals. Managed $2m in inventory, ensuring demand needs were met while managing overhead costs. Built strong working partnerships with clients, driving customer service and satisfaction efforts.Increased revenues $400,000 by marketing and selling product to U.S.-based businesses and restaurants, establishing business-to-business and business-to-consumer websites, and building strong working partnerships with Italian-based re-sellers. Captured $80,000 in cost savings by partnering with an Italian equipment suppliers to lower costs. Drove efforts to grow brand recognition across target markets by promoting products at trade shows and local events. Realized inventory cost reductions 25% annually by hiring an experienced administrator to monitor and track inventory. Developed and monitored performance benchmarks to ensure sales volume and repeat business goals were met. Researched, analyzed, and assessed competitive product offerings to identify key features, benefits, and price points. Partnered with the CEO to define short- and long-term strategic goals, including establishing a sales forecast; held accountability for achieving defined goals. Streamlined sales operations by teaming with a web designer to implement a direct payment and delivery method for individual and retail clients.

Director of Investment Services

• Jun 1999 - Dec 2005

Oversaw investment service operations and recruited, hired, and managed a 10-person sales team. Led professional development programs and held full accountability for training and motivating team members to meet corporate objectives. Prepared investment analyses for clients, evaluated finances, and researched investment options to ensure clients’ needs were met while minimizing risk. Developed and delivered customized client presentations to educate on various investment options, including 529 plans, mutual funds, and life insurance options. Identified client needs and made investment recommendations; drafted quarterly investment analyses for high net worth clients. Increased client base 58% by generating, developing, and securing prospective clients via cold calling and referrals.Developed mutually beneficial referral agreements with mortgage companies, resulting in new investments of 1.5m dollars. Built a high-performing infrastructure and enhanced employee satisfaction by implementing a bonus system, rewarding account executives for new leads and commissions from existing clients. Developed and administered a $500,000 advertising budget; designed and implemented radio advertising campaigns with high-profile regional stations to penetrate target markets.

Consultant, Financial Software

• Sep 1997 - Sep 1998

Developed and delivered software training to high volume brokerage firms nationwide, ensuring an understanding of software operation and usage. Drove high client satisfaction rates by following up with clients, offering continuing education on proprietary software, and conducting live streaming sessions to support software deployments.

Technical Support Representative

• Mar 1996 - Jul 1997

Provided comprehensive technical support to maintain seamless client operations by responding to incoming calls and resolving both software and hardware issues. Led client satisfaction and retention by maintaining open and ongoing communications with clients and responding to inquiries and issues in a timely and accurate manner.