Experience

Catchy
• United States
• Advertising Services
• 1 - 100 Employee
• Associate Director of Content

  • Apr 2023 - Present


DigitalOcean

• United States
• Software Development
• 700 & Above Employee

• Technical Writing Team Lead

  • Sep 2022 - Feb 2023

  • Managed and led DigitalOcean’s team of in-house writers in end-to-end production of technical tutorials and conceptual articles for open-source software, including maintenance work towards DigitalOcean’s 6000+ public tutorials. • Mentored and directed writers from IC1 to IC4. Managed junior writers before leading full team. • Data-driven, strategic content planning of DigitalOcean’s entire body of original tutorial content towards consistent revenue and year-over-year growth with over 7 million monthly visitors. • Cross-functional collaboration with teams like Developer Relations, Product, Product Marketing. • Servant-leader, fostering a warm and trusting team dynamic through constant collaboration, clear communication, positive affirmation, and fun organized events. Show less

• Technical Writer

  • Jan 2022 - Sep 2022

  • Wrote, researched, tested technical tutorials on a consistent quarterly basis using primary sources of documentation. Topics included: web frameworks, servers, containers, orchestration, automation, Python, JavaScript, databases, system administration. • Maintained and updated 100+ tutorials and articles to ensure technical accuracy and relevancy. • Curated and wrote for cloud-technology focused curriculum.



Worldrealize

• Information Technology & Services

• Software Developer

  • Jun 2013 - Nov 2021

  • Startup founder (defunct) with multiple hats across development, product, documentation. • Developed a cross-platform Web, Android and iOS app on Ionic with responsive front-end UI. • Built a backend on Django, PostgreSQL, NGINX that powered a custom web API for mobile apps. • Built an automated pipeline with SaltStack to manage configuration, deploy, and scale servers. • Wrote API documentation against multiple codebases and languages. • Gathered requirements into user stories to guide Agile development. • Wrote SEO optimized copy for end users in UI/UX, websites, marketing, and app stores. • Grew a live service app through data analysis, A/B testing, user feedback surveying. Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Technical Writer

  • Jun 2013 - Jun 2016

  • Procedural writing for vocational schools, including editing coursework for an ESL audience. • Wrote technology and social science essays and blogs. • Procedural writing for vocational schools, including editing coursework for an ESL audience. • Wrote technology and social science essays and blogs.