Experience

HSI

• United States
• E-Learning Providers
• 200 - 300 Employee

• Implementation Project Manager

  • Nov 2018 - Present

• Business Development Representative

  • Feb 2018 - Nov 2018

  Richland/Kennewick/Pasco, Washington Area



Zillow

• United States
• Real Estate
• 700 & Above Employee

• Account Executive

  • Jan 2017 - May 2017

  Greater Seattle Area - Executed business acquisition strategies based on customer needs - Fostered in-depth and productive relationships across teams - Engaged onboarding teams to improve activations and future growth - Presented feedback to retention teams improve client experience - Adhered to CFPB federal regulations

• Consumer Care Advocate - Trulia

  • Mar 2016 - Jan 2017

  Greater Seattle Area - Maintained team high 92% customer satisfaction rating - Utilized phone, email, and community forum as communication tools - Collaborated with appropriate teams to resolve potential site bugs - Advocated for improved client experience through feature requests - Facilitated cross-departmental consumer engagement sessions which enabled product teams to develop more consumer-driven products



Kotis Design

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Jul 2011 - Aug 2015

  Greater Seattle Area - Regularly exceeded forecast and quota projections - Identified solutions to customer needs within company core strengths - Negotiated program terms with clients to deliver promotional items - Negotiated production methods/costs with suppliers - Utilized phone, email and in-person meetings as communication tools - Developed training program for national client management teams - Led training for new company software users

• Account Manager

  • Jun 2010 - Jun 2011

  Greater Seattle Area - Partnered with Account Executives to exceed customer expectations - Collaborated with teams to deliver high quality, on-time orders - Managed incoming sales leads utilizing web site chat tool - Generated and sent price quotes, invoices and work orders - Reconciled payment issues with AP/AR



University of Washington

• United States
• Higher Education
• 700 & Above Employee

• Student Manager at Student Calling Program

  • Mar 2008 - Mar 2010

  Greater Seattle Area - Managed fundraising team consisting of 35 students - Developed quarterly incentive contests - Led nightly activities to educate and motivate callers - Achieved over $1M annual fundraising goal - Tracked performance metrics for 15 direct reports - Implemented action plans to improve underperforming callers

• Call Center Representative at Student Calling Program

  • Aug 2007 - Mar 2008

  - Provided direct customer service support to prospective alumni donors - Conducted fund-raising calls for all University of Washington schools and departments - Acted as a liaison between alumni and UW administrators



Champs Sports

• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2004 - Dec 2007

  - Provided direct customer service for shoe and clothing sales - Tracked customer activity and executed loss prevention tactics - Operated register and assisted in online purchases