Mariam Tonyan

Head of Debt Collection Department at GoodCredit UCO CJSC
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Contact Information
us****@****om
(386) 825-5501
Location
Armenia, AM

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Credentials

  • Project Management Skills for Leaders
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Getting Started in User Experience
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Product Management: Building a Product Strategy
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Agile training for business
    4finance
  • Hard negotiation
    Sarajyan Trainings
  • Lean management training: Make your business more efficient: The Kaizen way
    Triada Plus LLC
  • PR specialist
    Armenian Center of PR Development
  • Product Managment
    BDG
  • Qualification of Bookkeeper
    AAAA
  • SQL basics
    «Էքսելիստ» ակումբ
  • Social Expert
    DMS - Digital Marketing Services

Experience

  • GoodCredit UCO CJSC
    • Armenia
    • Financial Services
    • 1 - 100 Employee
    • Head of Debt Collection Department
      • Jan 2021 - Present

      • Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked• Create and implement strategies to increase the number of successful collections on outstanding debt• Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload• Run reports and analyze data pertaining to the department and share with executive staff and managers• Coordinate work with external collection companies Show less

    • Debt Collection Team Leader
      • Jan 2016 - Present

      Main responsibilities include, but are not limited:• Manage and supervise the Collection team: analyzing results of performance, working on performance improvement• Compile and evaluate monthly statistics concerning the number of accounts in collection, the amounts collected and the amounts that remain to be collected and coordinate and compile monthly summaries for review• Plan course of action to recover outstanding payments, including communication methods and frequency• Support and follow-up IT team for creation of dynamic database for DC purposes Show less

    • Credit Portfolio Manager
      • Dec 2011 - Jun 2017

      • Analyze the risk of prospective borrowers using the business plan, interviews• Evaluate the credit risk of clients• Prepare accurate Lending Department reports

Education

  • Marketers community the first business school in Armenia
    Business and Social Skills
    2018 - 2019
  • Armenian State University of Economics
    Master's degree, audit
    2011 - 2014
  • economic

Community

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