Chief Executive Officer

• Mar 2018 - Present

We provide independent 3rd party certification of age check systems to demonstrate compliance with product and service age restrictions around the world. We independently verify, certify and audit Age ID providers, Age Check services, Age Exchange services and relying parties (such as businesses that supply age restricted goods and services). www.accscheme.co.uk

Founder & Owner

• Apr 2011 - Apr 2018

The UK's comprehensive and authoritative online resource for all issues associated with age restricted sales. The site includes all of the legislation, best practice, guidance and support. We also provide accredited staff training and compliance advice.

Chief Executive Officer

• Dec 2020 - Present

Consumer and Public Interest Network (CPIN) Coordinator

• Jul 2018 - Present

Providing practical input to the drafting of British, European and International Standards from a consumer and public interest perspective. Part of the CPIN Network for BSI. Providing practical input to the drafting of British, European and International Standards from a consumer and public interest perspective. Part of the CPIN Network for BSI.

Chair - Expert Panel - Age Restrictions

• Apr 2019 - Present

Vice Chair - Digital Safety Tech Group

• Mar 2019 - Present

Subject Matter Expert - Age Restrictions

• May 2019 - Present

Director of Consumer Protection

• Nov 2015 - Mar 2018

We operate world class consumer protection schemes for the home improvement sector. We ensure that consumers are dealt with professionally, courteously and sympathetically. Any products installed by our scheme members must be fit for purpose, installed professionally and come with comprehensive guarantees which are underwritten by approved specialist insurance providing consumers with a high level of protection and peace of mind. As Director of Consumer Protection, I lead initiatives to represent the best interests for consumers, continually enhance our approach to resolving consumer concerns and liaison with government, CTSI, Citizens' Advice and other agencies.

Assessor

• Jun 2014 - Sep 2016

Which? Trusted Trader Scheme assessor - onsite visits to applicants to check business records, trading behaviour, compliance and attitude to consumer rights. Which? Trusted Trader Scheme assessor - onsite visits to applicants to check business records, trading behaviour, compliance and attitude to consumer rights.

Director

• Jul 2010 - Sep 2016

Specialist in Change/Project Management, particularly in a highly regulated environment or the public sector. Take a Fresh Look at your business practices - help to identify cost/efficiency savings and a change path to achieve them. Specialist in Change/Project Management, particularly in a highly regulated environment or the public sector. Take a Fresh Look at your business practices - help to identify cost/efficiency savings and a change path to achieve them.

Programme Manager - Consumer Codes & Business Education

• Aug 2012 - Jul 2014

Leading the implementation of two government-sponsored projects. Consumer Codes Approvals Scheme - developing a new organisational delivery model as part of the Consumer Landscape Review with the function shifting from the OFT to TSI.Business Education Service - developing a new service to lead on business education initatives including guidance and advice, training and professional development, and other business support initiatives relating to regulatory activities. Leading the implementation of two government-sponsored projects. Consumer Codes Approvals Scheme - developing a new organisational delivery model as part of the Consumer Landscape Review with the function shifting from the OFT to TSI.Business Education Service - developing a new service to lead on business education initatives including guidance and advice, training and professional development, and other business support initiatives relating to regulatory activities.

Head of Trading Standards & Civil Resilience

• Apr 2004 - Jul 2010

• Management of Trading Standards, Licensing, CCTV, Corporate Security, Alarm Monitoring, Emergency Control Centre and Civil Resilience• £4.2m budget - £3.6m non-tax income target – 122 FTE staff• Strategic leadership and development of the service, managing finance, and service performance, continuous personal and professional development, leading partnership engagement, service transformation and development of community partnerships • Management of Trading Standards, Licensing, CCTV, Corporate Security, Alarm Monitoring, Emergency Control Centre and Civil Resilience• £4.2m budget - £3.6m non-tax income target – 122 FTE staff• Strategic leadership and development of the service, managing finance, and service performance, continuous personal and professional development, leading partnership engagement, service transformation and development of community partnerships

Non Executive Director

• Jun 2006 - Jan 2010

• Provision of Ombudsmen Services including Telecommunications, Energy and Surveyor/Property Services• Responsible for guaranteeing the independence of the Ombudsmen, strategic leadership and fiduciary responsibilities to the company.• Political and member engagement and member of the Telecommunications Ombudsmen Member Board & Audit Committee • Provision of Ombudsmen Services including Telecommunications, Energy and Surveyor/Property Services• Responsible for guaranteeing the independence of the Ombudsmen, strategic leadership and fiduciary responsibilities to the company.• Political and member engagement and member of the Telecommunications Ombudsmen Member Board & Audit Committee

Group Manager, Legal, Licensing & Support

• Mar 2002 - Apr 2004

• Managed the critical support services to the Public Protection Department• Leadership of the Directorate Prosecutions, managing the Licensing Team (including preparations for the new Alcohol Licensing regime and standards) and development of intelligence led operations. • Managed the critical support services to the Public Protection Department• Leadership of the Directorate Prosecutions, managing the Licensing Team (including preparations for the new Alcohol Licensing regime and standards) and development of intelligence led operations.

Research & Development Mgr & Deputy Chief Executive

• Jan 2000 - Jan 2002

• Lead Policy Officer responsible for development of trading standards and consumer protection policy with Government departments at EU, national, regional and local levels• Deputise for the Chief Executive• Manage the Institute’s complex stakeholder map, engagement with local authorities, managing events and marketing. • Lead Policy Officer responsible for development of trading standards and consumer protection policy with Government departments at EU, national, regional and local levels• Deputise for the Chief Executive• Manage the Institute’s complex stakeholder map, engagement with local authorities, managing events and marketing.

Trading Standards Officer

• Jan 1997 - Jan 2000