Experience

Crescent Academy
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Transportation Coordinator/Administrative Asisstant

  • Sep 2014 - Present

Volt Workforce Solutions
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Pension Analyst

  • Apr 2014 - Aug 2014


Dialogue Marketing

• Advertising Services

• Customer Service Representative

  • Aug 2013 - Feb 2014

  Cancel customers' membership Assisting customers with purchases Provide quality customer service Provide effective feedback Assist customers with website Recording details of actions that was taken to resolve customers' inquires Cancel customers' membership Assisting customers with purchases Provide quality customer service Provide effective feedback Assist customers with website Recording details of actions that was taken to resolve customers' inquires



Horizon Blue Cross Blue Shield of New Jersey

• United States
• Insurance
• 700 & Above Employee

• Billing & Enrollment Specialist

  • Nov 2012 - Aug 2013

  Medicare Advantage Senior Billing & Enrollment Medicare Advantage Senior Billing & Enrollment



Michael Stokes

• United States
• Medical Practices

• Home Health Care Aide

  • Feb 2001 - Aug 2012

  Assessed and evaluated health care status of homebound patients. Maintained and updated daily medical records and logs. Planned, purchased, prepared and served meals to patient in accordance to prescribed diet. Assessed and evaluated health care status of homebound patients. Maintained and updated daily medical records and logs. Planned, purchased, prepared and served meals to patient in accordance to prescribed diet.



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Call Center Supervisor

  • Nov 1999 - Feb 2001

  Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. Monitor interaction between staff and callers to ensure quality assurance standards. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. Monitor interaction between staff and callers to ensure quality assurance standards.