Chief Volunteer Officer, Chairman of the Board of Directors

• Apr 2022 - Present

Vice President, Cox Media

• Jan 2020 - Apr 2022

Led marketing & advertising agency providing multichannel solutions, premium inventory, creative services and production. Oversight of sales, marketing, and operations. Developed strategic plans and operationalized the vision and goals of the enterprise while growing revenue, profitability, efficiencies, and community partnerships.• Total EBITDA favorability 166%• Total Revenue 109% to Budget• New business Revenue 117% to Budget• New Business Revenue to Churn Revenue Ratio 112.3%• Executive Sponsor, SWR Diversity Council Customer Pillar• Facilitator of SWR Action Speaks and Speed Mentoring Forums Show less

Sr. Director, Sales Enablement - Cox Business

• Apr 2018 - Jan 2020

Enabled the enterprise sales and marketing organization with tools and technology to fuel faster growth and lean processes. Led business and organizational transformation of policy, process, people and platforms including sales and marketing automation, CRM, SFA, and CPQ/EPC utilizing tools including Salesforce.com, MuleSoft, Adobe, Pega, and other enterprise-class applications.• Cox Business “Managing” Customer Journey Owner• Business Owner of Sales Enablement and Salesforce Automation (SFA)• Salesforce.com Product Manager Show less

Director of Sales - Cox Business

• Mar 2012 - Mar 2018

•Led the SMB / mid-market sales management team including inbound, outbound, retention, and outside sales teams as well as sales support administration. • Results as follows: YOY growth of Revenue 37%, Renewals 26%, Non-Recurring Charges 41%, and ETF collection 45%. Winner's Circle & Torch Award Winner (#1 Sales Director in Cox Business) • Developed tactical plans for base protection, competitive threats, growth, and market development in an effort to maximize wallet share and enable sustainable growth. Show less

Director of Sales Operations - Cox Business

• Jun 2008 - May 2012

Business owner of Sales Effectiveness; accountabilities included but not limited to: - Sales Compensation Plan strategy, design, execution, on-going management and administration for 31 sales titles / 800+ FTE’s. - Design, manage and implement all sales incentive programs to ensure they drive desired behavior, meet/exceed corporate goals and objectives. Includes all corporate sponsored sales contests, spiffs, and incentive trips (including all aspects of planning / management / logistics and execution of annual Winner’s Circle program totaling 800+ attendees). - Partner with Finance in sales reporting: sales productivity and performance, churn analysis, inbound call statistics. Provide analysis, interpretation, implications of analysis, recommendations and/or alternatives to VP of Field Operations. - Perform market deep dives to identify root cause / solutions to improve sales effectiveness when appropriate. - Provide support and guidance for corporate marketing programs, sales training programs (including sales coaching programs), OSS/BSS applications, product development initiatives and Go-To-Market strategies. - Promote best practices and drive standardization through management of standard job descriptions, quota setting parameters / methodologies, hosting regular conference calls and channel / sales leader forums. Show less

Manager - Inside Sales and Retention, Cox Business

• Jul 2006 - Jun 2008

• Direct reports: Inside Sales Team, Inside Retention Team, Outside Retention Team, and Sales Support Administrators• Lead and motivated sales teams to exceed corporate/regional sales goals, generating results: - Inside Sales Team averaged 147% to quota & 11% YOY revenue growth - Retention Team averaged 174% to quota & 36% YOY revenue growth • Reduced churn to a rate of 1.1% by leading sales teams to proactively renew existing customer base. Increased multiple product take rate by targeting single product customer base for upsell/cross-sell. • Approve/disapprove ROI assessments, commission reports and expense reports for sales teams. Control expenses while meeting or exceeding revenue goals and maximizing profit margin. • Reduce/resolve issues escalated from direct reports as well as other departments. Show less

Account Executive - Cox Business

• Nov 2002 - Jul 2006

• Business to business sales; generate new accounts via cold calling with a high referral rate and repeat business. Consistently met / exceeded quota and averaged YOY revenue growth of 12% • Assure high level of customer service with frequent personal contact with existing and prospective clients• Determine serviceability of potential customers; selling Cox’s competitive advantage to clients; prepare proposals and contracts, produce presentations, review contracts and terms and conditions with new customers Show less

Business Development

• Dec 2001 - Nov 2002

• Business development, b2b sales and contract negotiation for $15M annual revenue construction firm; consistently met/exceeded sales objectives • Produce collateral/marketing materials and develop corporate identity, manage contacts/prospects information, project data/descriptions, employee data/corporate resumes, public relations, publications/press releases, and association involvement • Prepare proposals and bids according to RFP specifications; produce and deliver presentations • Business development, b2b sales and contract negotiation for $15M annual revenue construction firm; consistently met/exceeded sales objectives • Produce collateral/marketing materials and develop corporate identity, manage contacts/prospects information, project data/descriptions, employee data/corporate resumes, public relations, publications/press releases, and association involvement • Prepare proposals and bids according to RFP specifications; produce and deliver presentations

Human Resources Manager

• Jun 1997 - Sep 1998

• Benefits administration including enrollment, billing, and COBRA/HIPPA requirements. Administered and maintained FAA anti-drug and alcohol program according to legal specifications • Created employee manual, updated policies and procedures and ensured compliance to state and federal labor laws • Conducted weekly new employee orientation, maintained all personnel files for staff of 700+ direct employees and 100 to 300 contract employees; generated weekly statistical employee rosters and reports • Awarded “Employee of the Month” November 1997 Show less

Service Representative

• 1996 - 1997

B2B sales; negotiated bill rates with clients and employees. Interviewed, assessed, tested prospective employees, employee placement in temporary and temp to perm positions; conducted new employee training and orientation, liaison between client companies and temporary employees B2B sales; negotiated bill rates with clients and employees. Interviewed, assessed, tested prospective employees, employee placement in temporary and temp to perm positions; conducted new employee training and orientation, liaison between client companies and temporary employees

Assistant Property Manager

• Jun 1994 - Jul 1996

Apartment leasing, prospective tenant screening, new resident orientation, accounts payable, accounts receivable, processing credit reports, collections accounts, and eviction procedures. Apartment leasing, prospective tenant screening, new resident orientation, accounts payable, accounts receivable, processing credit reports, collections accounts, and eviction procedures.