Event Sales Manager

• Oct 2022 - Present

• Curate custom proposals to drive event sales within the social and local market. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system and other sources as assigned. • Sell, contract, plan, and service catering events; serve as the liaison between the group's contact and the hotel operational staff throughout the planning process. • Coordinate site visits, planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Show less

Senior Client Care Partner

• Feb 2017 - Feb 2022

• Successfully managed a book of business over $4.2 million while focusing on client retention and providing exceptional service. • Served as direct point of contact and trusted advisor on industry trends, best practices, and process improvement opportunities. • Awarded for Exceeding Client Growth and Retention Goals by identifying value added service solutions, building brand loyalty, and engaging decision makers in the renewal process. • Collaborated cross-functionally with Implementation, Technology, and Processing teams while using voice of the customer to help drive product enhancements and business strategy. • Engaged in annual business reviews with stakeholders to understand client goals, develop strategic account plans, and proactively develop creative solutions to their unique problems. Show less

Investigator

• Aug 2013 - Oct 2016

• Completed comprehensive investigations of federal employees and contractors. • Conducted interviews with subjects and source leads; Searched internet databases; Performed record review at educational and financial institutions, law enforcement agencies, military installations, employments, and courthouses. • Frequently worked out of state on Temporary Duty Assignment (TDY). • Exceptional quality resulted in being selected to perform INTEGRITY ASSURANCE INVESTIGATIONS. • Completed comprehensive investigations of federal employees and contractors. • Conducted interviews with subjects and source leads; Searched internet databases; Performed record review at educational and financial institutions, law enforcement agencies, military installations, employments, and courthouses. • Frequently worked out of state on Temporary Duty Assignment (TDY). • Exceptional quality resulted in being selected to perform INTEGRITY ASSURANCE INVESTIGATIONS.

Investigator

• Apr 2010 - Aug 2013

• Completed comprehensive investigations of federal employees and contractors. • Independently managed day-to-day activities to complete high priority cases and meet deadlines. • Conducted in-depth interviews and record review to meet U.S. OPM contract requirements. • Compiled reports of investigation to comply with federal regulatory guidelines. • Completed comprehensive investigations of federal employees and contractors. • Independently managed day-to-day activities to complete high priority cases and meet deadlines. • Conducted in-depth interviews and record review to meet U.S. OPM contract requirements. • Compiled reports of investigation to comply with federal regulatory guidelines.

Food and Beverage Manager

• Jan 2009 - Apr 2010

• Managed restaurant and event staff while booking and coordinating all on-site events. • Interviewed, selected, trained and scheduled 20+ front of house restaurant and event staff. • Developed staff training manuals and floor plans for newly opened restaurant and event space. • Worked to ensure safety and sanitary guidelines were consistently met. • Managed restaurant and event staff while booking and coordinating all on-site events. • Interviewed, selected, trained and scheduled 20+ front of house restaurant and event staff. • Developed staff training manuals and floor plans for newly opened restaurant and event space. • Worked to ensure safety and sanitary guidelines were consistently met.

Assistant Manager

• Feb 2008 - Dec 2008

• Responsible for overseeing daily operations of 358-seat restaurant and executing banquet and catering events occupying 12,200 s.f. of meeting space. • Carried out supervisory responsibilities in accordance with club policies and applicable laws. • Communicated consistently with members and staff to ensure exceptional service. • Conducted meetings prior to events to communicate pertinent changes and direct staff accordingly. • Responsible for overseeing daily operations of 358-seat restaurant and executing banquet and catering events occupying 12,200 s.f. of meeting space. • Carried out supervisory responsibilities in accordance with club policies and applicable laws. • Communicated consistently with members and staff to ensure exceptional service. • Conducted meetings prior to events to communicate pertinent changes and direct staff accordingly.

Director of Events and Catering

• Aug 2007 - Feb 2008

• Utilized 6,800 s.f. of meeting space while booking and coordinating all aspects of on-site events.• Negotiated contracts for meetings, wedding receptions, anniversaries, holiday events, birthday parties, bar/bat mitzvahs, corporate events and guest room blocks. • Worked closely with chef and banquet manager to ensure successful execution of all events.

Assistant Sales and Catering Manager

• Dec 2005 - Aug 2007