Experience

BMW Motorcycle Owners of America

• United States
• Spectator Sports
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2019 - Present



Capstone Multi-Family Group

• United States
• Real Estate
• 1 - 100 Employee

• Regional Property Manager

  • Apr 2015 - Aug 2019

  Responsible for overseeing the operations of eight apartmentcommunities (1349 units) within my portfolio.Managed quality assurance program including on site evaluations, internal audits and customer surveys.Minimize vacancy periods by collaborating with building owners to strategies improvements to marketing initiatives, business plans and tenant outreach programs.Developed annual operating budgets and forecasts, as well as sales and marketing plans.Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight. Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.Introduced and monitored effective lease renewal programs to maintain high occupancy rates.Administered property-related budgets, reviewed invoices and tracked costs.Maximize rental income while minimizing expenses througheffective planning and control.



AMI REALTY

• Property Manager

  • Nov 2004 - May 2015

  Maintained occupancy of 97 - 100%, maintained low delinquent rents of less than 2%.Managed a team of 5 operative employees, conducted on-boarding and training of new employees and ensured employee training.Oversee compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations. Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Maintained current contract files as prescribed by company contract policies and procedures.