Tonya Langham

General Manager at Titan Waste Services, LLC
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Contact Information
Location
Greater Chattanooga

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Experience

    • United States
    • Waste Collection
    • 1 - 100 Employee
    • General Manager
      • Jun 2022 - Present
    • United States
    • Manufacturing
    • Director Of Business Development
      • Feb 2021 - Jun 2022

       Builds solid relationships with customers, vendors, and distributors  Develops in-depth knowledge of company offerings to identify profitable business opportunities  Directs marketing efforts by presenting market research stakeholders and suggests strategies to expand business opportunities  Assesses marketing and sales as well as supplier and vendor operations and recommends improvements  Prepare all documentation required for proposals and quotes  Research emerging trends and recommend new company offerings to satisfy customers’ needs  Develop and manage strategic partnerships to grow business  Assists in developing HR policies and drafting employee handbook  Employee relations, conflict investigation, and resolution  Monitors weekly payroll process as well as the onboarding of new employees  Overseer of safety training, safety processes, and recognition for safety performance Show less

    • Assistant GM/Human Resource Manager
      • Oct 2017 - Feb 2021

       Managed multi-million-dollar business from all perspectives to include human resources, operations, sales, and administrative functions.  Process weekly payroll and file applicable payroll taxes  Manage employee health benefits program  Respond to employee issues and conduct investigations in order to reach timely and appropriate decisions.  Created business strategy resulting in increased revenue and higher caliber team members.  Created new and amended policies and procedures to create structure and accountability amongst the team and reduce turnover.  Coach, train, and develop all team members to become good business partners and strong leaders who have a vested interest in company success.  Ensure all team members have a customer centric approach to all services provided.  Communicates with community partners to determine needs in an effort to better serve the citizens of the areas serviced. Show less

    • 1 - 100 Employee
    • District Staffing Executive – Houston/Louisiana Dist.
      • Jul 2016 - Jul 2017

      - Assisted in managing a multi-million dollar district through staffing, scheduling, budgeting, and human resource related functions.- Partnered with the Regional Schedule Production Manager to ensure schedules, build, and high-volume day staffing supports the needs of the business. - Supported the staffing and scheduling agenda through effective communication with the Stores, Operations, and Human Resources team via weekly District VP conference calls and Deep Dive visits. - Managed time in attendance departmental mapping and seasonal changes to ensure efficient and effective scheduling and accurate associate sales goals. - Supported business strategies as they relate to staffing and driving business. - Communicated regularly with District VP, district team, store managers and human resources district managers regarding business opportunities, selling cost, hours utilization reports, open jobs, staffing, and other business-related topics.- Partnered with District VP, district team, store management and human resources teams to maximize sales opportunities, optimize schedules, create an outstanding customer service environment and control selling cost.- Ensured that corporate directives were successfully executed, and district specific opportunities, and concerns, are raised through the appropriate individuals Show less

    • Multi-Unit Human Resources Manager
      • Jun 2013 - Jul 2016

      - Review and manage job openings- Plan and execute internal/external local recruitment strategy, consistent interview process and job offers.- Provide a positive work environment through recognition, motivation, empowerment, and accountability.- Partner with store management to support business strategies through assessment, development and placement of talent.- Provide leadership to the store and all team members that focuses on a high energy, high morale store with customer service as the top priority.- Ensure accurate time keeping, payroll, and attendance reports.- Recruit and hire results oriented team leaders and associates.- Prioritize open door communication with all associates and resolve issues promptly.- Educate, motivate, and develop team to ensure effective performance through consistent coaching and training. Show less

    • Human Resources/Administrative Support Team Supervisor
      • Oct 2010 - Jun 2013

      - Coordinate distribution of all incoming communication.- Complete and distribute store newsletter and distribute other employee communication.- Service all customers who visit the executive office for assistance and handle all customer correspondence.- Administration of the safety program and accident reporting process.- Coordinate the interview process for hiring managers.- Perform administrative tasks for all new hire paperwork, input employee information in hiring system.- Monitor new hire orientation and training sessions as needed.- Act as liaison to the District Human Resources office for all HR issues and objectives.- Review weekly training compliance report and make corrections as needed.- Act as liaison to District Staffing office for all staffing issues and objectives.- Review schedule edit requests with Store Manager.- Coordinate annual vacation solicitation from associates.- Coordinate on-call communication and solicitation of open hours.- Monitor weekend compliance in partnership with Store Manager and Sales Managers. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Department Manager
      • May 2008 - Oct 2010

      - Managed a high volume inventory and one of the top producing departments in the store. - Placed and tracked orders for department to ensure product was readily available for the customer. - Worked closely with store and district management team to ensure department was running efficiently and effectively. - Collaborated with management on merchandising decisions for department. - Increased departmental and product knowledge to better serve the customer and drive sales and profit. - Kept track of hours utilization in department to ensure payroll budgets were properly maintained. - Lead, developed, and motivated team to excel in productivity and customer service expectations. Show less

    • United States
    • Construction
    • 1 - 100 Employee
    • Payroll & Human Resources Administrator
      • Sep 2004 - Nov 2007

      - Processed weekly and bi-weekly payroll for hourly associates and executives. - Processed end of month and end of year federal and state required documents. - Addressed and resolved general payroll related inquiries. - Monitored hours worked by associates in the field by evaluating timecards for accuracy on regular and overtime hours. - Gathered personnel records from all employees and organized all new hire and security paperwork. - Issued notices to employees regarding expiring legally required documents and managed process to ensure compliance. - Functioned as liaison between employees and insurance carrier to resolve challenges and clarify benefits. - Assessed and rectified employee disputes and concerns. Show less

Education

  • Regent University
    Bachelor of Science - BS, Human Resources Management and Services

Community

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