Experience

Novant Health Employer Solutions

• Hospitals and Health Care
• 100 - 200 Employee

• CMDB Analyst

  • Nov 2016 - Present



GoHealth

• United States
• Insurance Agencies and Brokerages
• 700 & Above Employee

• Customer Service Team Lead

  • Jul 2016 - Oct 2016

  Mentored and managed a group of customer service representatives in regards to health insurance. Mentored and managed a group of customer service representatives in regards to health insurance.



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Business Analyst

  • May 2015 - Dec 2015



AccruePartners

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• IT Business Analyst

  • Jul 2014 - Feb 2015

  Contractor for TIAA-CREF in support of the Software License Asset Management Project (SLAM). Knowledgeable with IT License Management terminology and methodology. Documented and gathered requirements for the transition of the software license tool. Responsible for researching, managing and validating the data quality and accuracy of software licenses from numerous vendors. Contractor for TIAA-CREF in support of the Software License Asset Management Project (SLAM). Knowledgeable with IT License Management terminology and methodology. Documented and gathered requirements for the transition of the software license tool. Responsible for researching, managing and validating the data quality and accuracy of software licenses from numerous vendors.



SSi People

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• IT Asset Management

  • May 2011 - Apr 2014

  Contractor for BlueCross BlueShield of South Carolina as part of their Database Implementation Project. Responsible for providing ongoing support, data maintenance and Asset Life Cycle knowledge to the fixed asset software system; which includes system administration, financial reports and databases in accordance with government Federal Acquisition Regulation (FAR), Site Security Officers (SSOs), and company policy. Conducts and documents analysis’ concerning hardware and software data mapping into the Computer Associates (CA) database system. Also, assist with updating and maintenance of dashboards using Sharepoint and COGNOS.



Livingstone Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Logistician

  • Nov 2010 - May 2011

  Contracted for Lockheed as a Logistician on the Defense Media Activity (DMA) Transition Project. Was responsible for transition, relocation and consolidation of IT systems and services from multiple DoD locations to a new HQ facility. Also responsible for tracking and management of IT hardware and software assets, scheduled for installation, testing and transition. Validate Bill of Materials, manage daily check in/out of assets, and implement processes to ensuring tracking. Contracted for Lockheed as a Logistician on the Defense Media Activity (DMA) Transition Project. Was responsible for transition, relocation and consolidation of IT systems and services from multiple DoD locations to a new HQ facility. Also responsible for tracking and management of IT hardware and software assets, scheduled for installation, testing and transition. Validate Bill of Materials, manage daily check in/out of assets, and implement processes to ensuring tracking.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Asset Manager

  • Jan 2009 - Oct 2010

  Asset Manager for the Department of Education Contract. Lead, directed and mentored three (3) employees. Was responsible for tracking and updating assets for twenty-six Department of Education locations including several warehouses (GTSI, Dell and Vendors). Assisted with the maintenance, upgrade and disposition of the contract Asset Management database (AMP). Created, assisted, coordinated, recommended and implemented policies, procedures, resources and processes for asset tracking, disposal, receiving, transfer and various special projects to include asset refreshes and inventory rollouts. Responsible for coordinating, updating and version control of documents on the Sharepoint site. Conducted and organized numerous managerial and customer support training courses on the use of the government and contractor database system, forms and tools. Managed the team responsible for OPAS ticket Quality Control, updating and researching. Coordinated resources and support for the Chargeback team (Invoicing) monthly. Subject Mater Expertise (SME) for Asset Management related issues. Coordinate and conduct annual audits in accordance with FAR regulations and DoED policy.



Harris Corporation

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Sr. Asset Manager

  • Aug 2008 - Dec 2008

  Asset Manager for the United States Census 2010 Program. Lead, directed and mentored four (4) employees. Was responsible for tracking and updating assets for 645 Census locations, 3 Data Processing Centers (DPC), 6 labs and various departments located at the Largo Headquarters. SME for all Asset Management issues including request, reports, SLAs and research. Also responsible for tracking, updating and providing procurement data for all assets received in the Largo facility. Process and update 6-10K Advance Shipping Notices (ASNs) daily through the Unicenter. Coordinate and conduct audits in accordance with FAR regulations and BOC policy. Created, assisted and implemented procedures to include custodial asset tracking, asset disposal, receiving, and asset transfer. Also responsible for coordinating and updating documents on the Sharepoint site.



Chronos

• Washington D.C. Metro Area

• Asset Manager

  • May 2008 - Jul 2008

  Asset Manager for the ITMD Division at the Pentagon. Lead, directed and mentored six (6) employees. Managed various help desk ticket queues within the Remedy system. Was responsible for numerous deliverables and projects including Baseline inventory at multiple locations. Responsible for coordinating and updating documents on the Sharepoint site. Coordinated audits in accordance with FAR regulations and agency policy. Assisted with the architectural data transition from HEAT property tracking system to Remedy. Implement procedures to include warranty tracking, hand receipting and site specific inventory. Promoted and coordinated team building and attended numerous managerial and customer support meetings.



CCSi

• Washington D.C. Metro Area

• Asset Manager

  • Oct 2007 - Apr 2008

  Asset Manager for the IT NOVA Project, Department of Homeland Security. Lead, directed and mentored thirteen (13) employees. Was responsible for numerous deliverables and projects including Baseline inventory, Hardware/Software Disposal, Government Furnished Equipment (GFE) utilization and Spares Provisioning. Coordinated audits in accordance with FAR regulations and agency policy. Coordinated Purchase Requests with component/site requirements to maintain optimal inventory levels. Promoted and coordinated team building amongst various departments within DHS.



SRA, a CSRA company

• United States
• Information Technology & Services
• 700 & Above Employee

• Asset Management Task Lead

  • Aug 2005 - Oct 2007

  Asset Management Task Lead for the AITS project. Directed and mentored several employees. Was responsible for tracking, updating and maintaining government databases, such as the Defense Property Accountability System (DPAS). Conducted audits in accordance with FAR regulations and company policies. Prepared and organized government equipment that was ready for disposal to the Department of Labor and the National Security Agency (NSA). Coordinated and reconciled Purchase Orders (PO) with received and transferred equipment. Stayed abreast of changes and updates to FAR regulations and policies such as Item Unique Identification (IUID) and Radio Frequency Identification (RFID).



Booz Allen Hamilton

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Logistician / Asset Manager

  • May 1991 - Aug 2005

  Asset Manager on the Anti-Drug Network Enforcement Team (ADNET) in support of the Department of Defense (DoD), DISA Agency, Department GS2S3 for nine years. Was responsible for the resources and operating expenses of the Property Accountability Department i.e. man-hours, occupancy costs, freight charges, etc. Identified needs and provided logistical support to more than 100 ADNET sites based on mission requirements, legislation and evolving requirements. Created and implemented Standard Operating Procedures (SOP) for the transfer of government equipment within the Skyline 3 Complex; which included procedures for the transfer (lateral and permanent) of government equipment from ADNET and HomeLand Security (HLS) sites and disposal of government equipment through the Defense Reutilization and Marketing Office (DRMO). Managed and assisted in the upkeep of the government property database, DPAS, which included catalog requests, acquiring manufacture keys, adding/removing assets, transfers within UICs, and interfacing with DITMS for ADP equipment; and the contractor furnished database, Microsoft Access. Processed and maintained government documents, which consisted of sub-hand receipts (DA3161, DD1149, AF310), for equipment transfers to various government agencies, contractors and vendor information for project close-outs. Maintained and tracked warranty information and software license information (Enterprise and desktop level). Responsible for conducting and assisting with annual property audits, inventory and documenting all equipment acquired through non-DoD agencies; which may consist of physical inventory, reconciliation or proof of shipment and transfer. This also included informing, recommending and processing government documents for all Reports of Survey.