Experience

Indiana State Police

• United States
• Law Enforcement
• 400 - 500 Employee

• Regional Dispatch Supervisor

  • Jul 2019 - Present

• Regional Dispatcher

  • Jun 2012 - Present



NSA Crane

• Emergency Dispatcher

  • Aug 2010 - Aug 2011

  Received and prioritized calls, radio traffic, and messages. Monitor and receive fire alarms (by SIGCOM, telephone, radio, and verbal). Dispatch personnel and equipment to scene of emergency and other incidents while maintaining radio contact, and transmitting instructions. Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units. Determine type and nature of personnel and equipment needed. Maintain verbal contact with callers for the purpose of updating in-progress calls and continually updating responding units. Maintain log of all radio transmissions as to time, duration, and message. Operate and monitor the Intrusion Detection Alarm System (IDS) and Closed Circuit Television System (CCTV) for 70 cameras and 16 remotely operated electric gates. Operate and maintain certification for Indiana Data and Communication System (IDACS).Operate and maintain certification for Emergency Medical Dispatch (EMD). ED-Q certified and monitor for quality control all 911 calls. Responsible for eleven public safety dispatcher keeping certification up for EMD. Implement Standard Operation of Procedures (SOP). Verify/authenticate alarm access and admit, or, deny, access to security sensitive buildings and magazines containing explosives. Assigning safe haven for explosive loads, entering information into CAAA computer, and writing information into truck log.



Hana

• IT Services and IT Consulting
• 1 - 100 Employee

• Site Manager/QA Representative/Lead Dispatcher

  • Feb 2008 - Aug 2010

  Local representative to NAVFAC, the United States Navy, the United States Army, the Department of Defense, Police Department, and the Crane Fire Department. Supervised four public safety dispatchers at NSA Crane and maintained a positive work environment. Ensured proper management of employees and the proper compliance with the contract with NAVFAC. Oversaw monthly status reports including staffing levels, turnover rates, billable and non-billable overtime hours, notable performance items, non-performance items, and safety reports. Signed weekly time sheets, create monthly schedules for 24/7 coverage, approve time off and absences, resolved dispatcher complaints, discipline employees as needed, delegate duties, and provided assistance and support while creating a supportive working environment. Quality Control Representative performed task and duties, related to quality control, as assigned by the Quality Control Manager. Receive, reviewed, and tracked all quality control inspections and gather data. Presented one quality control topic and one safety topic to all dispatchers. The Quality Control Manager reported results of all quality control inspections performed on monthly scheduled basics.


Shoals, Indiana
• Martin County Sheriffs Dept

  • May 2006 - 2008

Jasper Engines and Transmissions
• Production

  • 1999 - 2006