Tonya Bates
Operations Manager at Sabes Jewish Community Center- Claim this Profile
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Bio
Karen Sterk
Tonya is a smart, personable, thoughtful leader. She has a range and depth of knowledge of the health and fitness field specifically along with understanding good leadership, process development and improvement in general. She is a seasoned performer that works well as both leader and individual contributor.
Kerry Givens
I have known Tonya for the past 7 years when we both worked for Flagship Athletic Club, in Eden Prairie Minnesota. I have been consistently impressed by both Tonya's attitude towards her work and her performance on the job. Her interpersonal and communication skills have allowed her to develop productive working relationships with both the members and her staff. Tonya has the listening and interviewing skills necessary to extract information from our clientele while performing financial assessments. Kerry! Givens
Karen Sterk
Tonya is a smart, personable, thoughtful leader. She has a range and depth of knowledge of the health and fitness field specifically along with understanding good leadership, process development and improvement in general. She is a seasoned performer that works well as both leader and individual contributor.
Kerry Givens
I have known Tonya for the past 7 years when we both worked for Flagship Athletic Club, in Eden Prairie Minnesota. I have been consistently impressed by both Tonya's attitude towards her work and her performance on the job. Her interpersonal and communication skills have allowed her to develop productive working relationships with both the members and her staff. Tonya has the listening and interviewing skills necessary to extract information from our clientele while performing financial assessments. Kerry! Givens
Karen Sterk
Tonya is a smart, personable, thoughtful leader. She has a range and depth of knowledge of the health and fitness field specifically along with understanding good leadership, process development and improvement in general. She is a seasoned performer that works well as both leader and individual contributor.
Kerry Givens
I have known Tonya for the past 7 years when we both worked for Flagship Athletic Club, in Eden Prairie Minnesota. I have been consistently impressed by both Tonya's attitude towards her work and her performance on the job. Her interpersonal and communication skills have allowed her to develop productive working relationships with both the members and her staff. Tonya has the listening and interviewing skills necessary to extract information from our clientele while performing financial assessments. Kerry! Givens
Karen Sterk
Tonya is a smart, personable, thoughtful leader. She has a range and depth of knowledge of the health and fitness field specifically along with understanding good leadership, process development and improvement in general. She is a seasoned performer that works well as both leader and individual contributor.
Kerry Givens
I have known Tonya for the past 7 years when we both worked for Flagship Athletic Club, in Eden Prairie Minnesota. I have been consistently impressed by both Tonya's attitude towards her work and her performance on the job. Her interpersonal and communication skills have allowed her to develop productive working relationships with both the members and her staff. Tonya has the listening and interviewing skills necessary to extract information from our clientele while performing financial assessments. Kerry! Givens
Experience
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Sabes Jewish Community Center
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Non-profit Organizations
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1 - 100 Employee
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Operations Manager
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Jan 2012 - Present
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Pier One Imports
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Eden Prairie, MN
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Sales Leader
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Feb 2004 - Mar 2014
Responsible for overall customer experience Processed stock, visual merchandising and manage customer orders Responsible for overall customer experience Processed stock, visual merchandising and manage customer orders
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Owner
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2011 - 2012
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Health and Fitness Coordinator
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Jan 2008 - Jan 2011
Responsible for supervising the key principals for YWCA programs, including risk, budget, schedule and quality assurance Work with organization representatives to define the requirements of the services provided to the community Identify and implement strategies to improve services and meet the YWCA's goals and objectives Responsible for supervising the key principals for YWCA programs, including risk, budget, schedule and quality assurance Work with organization representatives to define the requirements of the services provided to the community Identify and implement strategies to improve services and meet the YWCA's goals and objectives
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Executive Team Lead
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Jun 2006 - Dec 2007
Accountable for merchandising, guest service and sales in assigned work center Provide management, team member support and ensure the execution of great service as a store leader Accountable for merchandising, guest service and sales in assigned work center Provide management, team member support and ensure the execution of great service as a store leader
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Operations/Hospitality Manager
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Jun 2004 - Jun 2006
Direct multiple hospitality desk operations to ensure the delivery of superior customer service and the achievement of high member satisfaction Ensure profit center meets or exceeds budget Responsible for daily reconciliation of all financial transactions performed within the club Direct multiple hospitality desk operations to ensure the delivery of superior customer service and the achievement of high member satisfaction Ensure profit center meets or exceeds budget Responsible for daily reconciliation of all financial transactions performed within the club
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YMCA of South Hampton Roads
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United States
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Wellness and Fitness Services
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300 - 400 Employee
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Senior Program Director
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Oct 1999 - Dec 2003
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Senior Program Director
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Sep 1998 - Oct 1999
Introduced and developed brand new programs and services to the residents of the Eastern Shore Responsible for overall success of multiple programs areas including: aquatics, childcare, health and fitness, member services, teens and special events. Lead and supervised volunteer committees Introduced and developed brand new programs and services to the residents of the Eastern Shore Responsible for overall success of multiple programs areas including: aquatics, childcare, health and fitness, member services, teens and special events. Lead and supervised volunteer committees
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Program Director
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May 1995 - Sep 1998
Developed and implemented all aquatics and preschool programs in a brand new facility Worked with volunteer program committee members to ensure quality program services Developed and implemented all aquatics and preschool programs in a brand new facility Worked with volunteer program committee members to ensure quality program services
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Education
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St. Cloud State University
Bachelor of Arts (B.A.)
Community
