Experience

BB&T

• United States
• Financial Services
• 700 & Above Employee

• Employee Benefits Account Manager

  • Apr 2013 - Present



Benefit Services & Design, Inc.

• United States
• Insurance

• Account Manager

  • Nov 2003 - Feb 2013

  • Managing benefits and renewal process for fully-insured accounts • Negotiating benefits, rate relief, rate guarantees• Producing benefits booklets, conducting open enrollment meetings• Presenting renewals and benchmarking to clients• Lead, develop and improve the day to day client relationship• Responsible for adherence to business processes, systems and procedures• Evaluating, Analyzing, Recommending plan modifications and/or funding alternatives• Provide IT Support and Implement & Maintain client specific benefit portals• Counseling/resolving active inquiries related to: claims, billing, contracting, eligibility, enrollment, terminations, changes, plan documents, authorizations, pre-certifications• Maintain client database• Review enrollment forms and Client Applications and submit to carriers• Generating on-line benefit proposals and analysis



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Executive Assistant

  • Aug 1995 - Nov 2003

  My last position reported to both the Director of Mobile Advantage the Director of Marketing and Sales. My duties included:• Web design and development• Project coordination and special project event planning• Preparation of lodging, space and food arrangements for conferences meetings and classes• Project manager for internal group website• General administrative duties including international travel arrangements• Maintaining the financial well-being of the office• Maintenance of Outlook schedules• Creation of PowerPoint presentations for both internal and external customers• Processing of expense reports• Maintenance of meeting minutes and monthly reports to department VP• Registration of employees training• Maintenance of Operations Manual with ISO standards• Processing of new hires and Dispatch of work orders• Maintenance of conference room schedules• Preparation and maintenance of company phone directory database; etc.During my tenure at Ericsson, I worked with Human Resources, Facilities Management, Customer Support, Product Engineering & Technical Support and Research & Technology.



Porter and Steel

• Executive Assistant

  • Jan 1995 - Aug 1995

  • Personal Assistant to the Senior Partner in this law firm who was also on the Board of Governors for UNC Chapel Hill.• Maintain Partner’s schedule and client files.• Schedule client appointments• Record legal billing time• Prepare documents and letters• Provided Notary Public services when necessary. • Personal Assistant to the Senior Partner in this law firm who was also on the Board of Governors for UNC Chapel Hill.• Maintain Partner’s schedule and client files.• Schedule client appointments• Record legal billing time• Prepare documents and letters• Provided Notary Public services when necessary.