Experience

Zero Finance Hong Kong Limited

• Hong Kong
• Financial Services
• 1 - 100 Employee

• Senior Collection Officer

  • Nov 2022 - Present



Atome

• Singapore
• Financial Services
• 300 - 400 Employee

• Collection Outsource Team Lead

  • Oct 2021 - Nov 2022

  1. Responsible for debt collection agency management 2. Control and monitor the debt collection agency productivity and performance 3. Work on Third-Party Risk Management Standard for outsourcing arrangements, e.g. arrange a regular performance review meeting 4. Communicate with customers by telephone, etc., to guide users to make timely and correct repayments 1. Responsible for debt collection agency management 2. Control and monitor the debt collection agency productivity and performance 3. Work on Third-Party Risk Management Standard for outsourcing arrangements, e.g. arrange a regular performance review meeting 4. Communicate with customers by telephone, etc., to guide users to make timely and correct repayments



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Analyst, Collections in Risk Management Group

  • Jul 2020 - Oct 2021

  1. Perform phone dunning to delinquent customer 2. Understand customer's financial difficulties 3. Negotiate with customer on repayment arrangement 4. Handle customer's enquiries and complaints 1. Perform phone dunning to delinquent customer 2. Understand customer's financial difficulties 3. Negotiate with customer on repayment arrangement 4. Handle customer's enquiries and complaints



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Officer, Field and Agency in Collections

  • Jul 2018 - Jun 2020

  1. Provide on-site support and training to agency 2. Control and monitor the agency productivity and collections performance 3. Work on Third-Party Risk Management Standard for outsourcing arrangements, e.g. arrange a regular performance review meeting 4. Handle delinquent account for Small Medium Enterprise instalment loan and mortgage loan to analyst individual case and monitor in house account handling progress 5. Execute collection strategies and initiatives in order to manage the credit loss and maximize recovery return through agency assignment or legal proceeding



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Care Officer, Premier Relationship – Retail Banking and Wealth Management

  • Nov 2017 - Jun 2018

  1. Handle inbound and outbound customer calls 2. Provide high-quality service to resolve the enquires 3. Offer relevant products, services and solutions 4. Maintain appropriate operation risk control and compliance 1. Handle inbound and outbound customer calls 2. Provide high-quality service to resolve the enquires 3. Offer relevant products, services and solutions 4. Maintain appropriate operation risk control and compliance