Experience

Bristol Cathedral Choir School

• Education Administration Programs
• 1 - 100 Employee

• Estates Manager

  • Jul 2022 - Present



Eastern High School

• Operations Manager

  • Apr 2017 - Aug 2022



North Bristol NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Facilities Offsite Accounts and Projects Manager

  • Aug 2015 - Mar 2017

  Responsible for the co-ordination and day to day management of the soft service contracts for offsite facilities at the North Bristol Trust.Liaise with external and internal contract managers to ensure the delivery of effective, high quality soft services.Plan and conduct regular meetings with offsite contract managers to review and agree service levels and standards.Attend offsite facilities to carry out planned audits of the domestic services as required by National Cleaning Standards.Produce and present monthly reports to senior management and clinical teams.Manage and support the audit team to ensure 100% compliance of audits.Carry out staff appraisals to identify training requirements and coaching of team members.Project lead for the implementation and effective rollout of a new audit system at the North Bristol Trust.Management of the income and budgetary expenditure of the onsite residential services at Southmead Hospital, which has identified potential revenue streams.Identify procurement opportunities and ensure that these opportunities are evaluated and progressed.Conduct investigations into any technical changes or contractual disputes.

• Site Operations Manager

  • Jul 2013 - Aug 2015

  Responsible for the overall co-ordination and effective day to day management of the hospital and site. I am also responsible for the development of services and for the identification of commercial opportunities whilst ensuring that Cossham Hospital functions as an integrated part of NBT, working towards the Trust strategic intentions and also ensuring that the functions within the Hospital abide by NBT policies and procedures.Plan and conduct regular supply meetings with contractors to ensure SLAs and KPIs are adhered to and ensure best value.Plan and manage meetings to ensure effective communication with service users, key local stakeholders and community groups.Ensure hospital areas are used effectively to maximise income opportunities.Facilitate the re-negotiation of existing contracts.Overall responsibility for health, safety, compliance and the identification and management of risk and governance issues within the hospital ensuring all risk assessments are undertaken.Creation of asset register and maintaining equipment in a safe and satisfactory condition.Co-ordination of clinical departments within the hospital.Communication with onsite contract management to ensure the delivery of high quality, responsive and effective facilities. Review and agree service levels and standards and monitor the service provision against contractual specification.



compass group

• Unit Manager

  • Dec 2012 - Jun 2013

  Daily management of the soft services required within a Hospital environment.Engage in regular communication with clinical leads, heads of departments, estates management and facilities management for NBT to build effective, working relationships.Daily management of staff hours and attendance records, absence recording and management.Maintain welly rotas for cleaning and Porter teams keeping within budgetary limits.Complete stock and order checks/reports on a weekly basis.Conduct induction and core training for all staff ensuring training records are maintained.Maintain regular communications with staff through meetings and training courses.Weekly auditing of cleaning standards and feeding information through to department heads.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Facilities Manager

  • Sep 2006 - Aug 2012

  Plan and conduct regular meetings with onsite contractors - security, reception, catering, cleaning, M&E and fabric - to discuss requirements, SLAs and KPIs.Monthly management of critical maintenance and H&S audits within office sites. Identifying hazards and risk to personnel and offering solutions by completing DSE and risk assessments, ensuring the correct equipment is sourced and available for the required individual(s).Plan and conduct local supplier meetings to ensure any issues are discussed and relevant action plans are put into place with expectations and timescales agreed.Liaise with H&S and fire risk functions to ensure that our customers and staff are not put at risk, arranging joint visits where necessary to investigate wellbeing issues and discuss appropriate actions.Engage in regular dialogue with stakeholders, customers and clients to build effective, working relationships.Take ownership of escalated issues, maintaining open and relevant communication with customers and key stakeholders throughout the resolution process.Communicate with wider functions to build relationships, discuss performance / areas of improvement. Analyse the help desk system in order to identify issues/trends and investigate work requests in order to approve/decline dependant on cost.Manage major and minor incidents as part of BAU - taking ownership, engaging service providers and planning through to completion.Record and submit carbon reduction surveys enabling the company to reduce its carbon footprint.Assist with Asbestos enquiries and (where necessary)arrange for the safe removal by approved contractors.Manage and maintain multi occupancy offices when senior FM takes annual leave. Meeting with customers /stakeholders and taking appropriate action regrading questions, queries or requests.Support and manage the day to day operation of multi occupancy sites, inclusive of hard and soft services.Contribute to the preparation of budgets and forecasts.

• Facilities Co-Ordinator

  • Oct 2008 - Sep 2009



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Facilities Administrator

  • Sep 2006 - Oct 2008



VSG Vision Security Group

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • Aug 2005 - Sep 2006



Spirit Group

• Hospitality
• 100 - 200 Employee

• Public House Manager

  • Nov 1995 - Aug 2005