Experience

Nebula IT Services Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Aug 2022 - Present

• 2nd line Project Engineer

  • Jan 2021 - Present



Stripe OLT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • May 2014 - Jan 2021

  Network EngineerStripe OLT Ltd is an established IT Consultancy with offices in Central London and Bristol. The company partners with growing businesses to make sure they have the right technology now, tomorrow and for the future, providing expert IT consultancy to organisations such as Bristol Zoo, Dancourt, ThyssenKrupp Industrial Solutions Oil and Gas, Lawrence Harvey, and Target Media Group* Working within a team of engineers, keeping up-to-date and detailed notes on the work completed* Tracking, prioritising and updating clients through CRM software. (Connectwise) Monitoring performance and troubleshooting where necessary (Labtech remote PC/server/mobile device monitoring and management)* Documented writing of institutional knowledge and company and client processes* Establishing and maintaining excellent working relationships with customers and suppliers* Establish a firm knowledge of the IT infrastructure of all major customers* Working predominantly on the helpdesk whilst also involved in the implementation and documentation of projects on an ad hoc basis* Respond to and resolve in a timely fashion any tickets or communications from customers or colleagues* Travel to Customer sites to take new requirements, implement new solutions, provide SLA & Ad hoc support* Work with Senior Management to establish meaningful Service Level Agreements for internal (at first) monitoring of customer service KPIKnowledge of:* MS Windows 2003 / 2008 / 2012 Server management* Exchange Server 2007 / 2010 management / MS Office 365 Cloud Email* Active Directory and Group Policy Management* Management of Windows Deployment Services* Monitoring customer servers and performing preventative maintenance* Monitoring Anti-Virus and Backup status* Specifying server build using HP ML and DL server architecture



Route One

• I.T Administrator

  • Jun 2009 - Jun 2014