Unified Communications Analyst

• Sep 2021 - Present

VOIP Analyst

• Feb 2015 - Jul 2021

Now working for AT&T Life cycle management, a part of Global Customer Service. As part of an outsourced solution, I continue to work in an engineering & third line support role within a team ensuring the highest quality & reliability of services to Thomson Reuters & Refinitiv is maintained.Due to legal requirements, in 2016, migrated 1500 users in 5 middle East locations from a Dubai cluster to a European one. Now working for AT&T Life cycle management, a part of Global Customer Service. As part of an outsourced solution, I continue to work in an engineering & third line support role within a team ensuring the highest quality & reliability of services to Thomson Reuters & Refinitiv is maintained.Due to legal requirements, in 2016, migrated 1500 users in 5 middle East locations from a Dubai cluster to a European one.

IPT analyst Thomson Reuters

• Apr 2004 - Jul 2021

Since 2004 I have installed & maintained Siemens Hipath pabx's. Designed, Installed & maintained Cisco call manager from Ver 4 to Ver 11.Creating specialised scripts in Python, I have created SQL databases of 5 CUCM clusters with most of the important user & phone data in an easy to extract fashion. this has enabled partial data rebuilds on a number of occasions due to human & hardware data corruption.Capitalising on SQL skills, I've been able to move over 5000 users & phones from 5 digit dial plan to E164 & between CUCM clusters with minimal disturbance.I specialise in Cisco CUBE, Cisco Gateways, Call logging, ISDN & Unity. In 2014 I spent over 100 days in Germany, Switzerland, Italy & Ireland working autonomously & with a remote team renewing LAN infrastructure & migrating 14 locations to IPT

Voice network support engineer

• Apr 1989 - Sep 2012

I started as TDM engineer on iSLX, iSDX & then Hicom Hipath specialising in networking. I became third line support especially on CTI & call centre technologies then broadened my expertise by achieving Cisco CCNA. I have worked on Cisco call Manager since 2005, am CCNA Voice certified & am working towards CCVP voice I started as TDM engineer on iSLX, iSDX & then Hicom Hipath specialising in networking. I became third line support especially on CTI & call centre technologies then broadened my expertise by achieving Cisco CCNA. I have worked on Cisco call Manager since 2005, am CCNA Voice certified & am working towards CCVP voice

Voice Network engineer

• 1998 - 2003

Hipath procentre & ds-win specialist Hipath procentre & ds-win specialist

Network engineer

• 1993 - 1997

Isdx Realitis network engineer. Sole resident engineer maintaining a UK estate of 20 isdx pbx's network connected with BT VPN E1 circuits Isdx Realitis network engineer. Sole resident engineer maintaining a UK estate of 20 isdx pbx's network connected with BT VPN E1 circuits