Experience

Nustay

• Denmark
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Customer Specialist Team Manager

  • Jan 2018 - Present

  - Hiring, training and managing a team 42 members. -Contacting hotel suppliers and hotels in regards reservation/booking details (B2B correspondence). -Coordinating meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the tasks. -Familiarizing the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance -Providing status reporting of team activities against the program plan or schedule -Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints -Manage the flow of day-to-day operations -Content management of the hotels featured on the Nustay.com - Maintaining a clear customer service strategy to support our short, medium and long-term growth and objectives. -Technical and administrative support channels of interaction with our users (CRM, chat, messengers, phone, etc.). -Managing/maintaining/developing employees’ training and development processes. - Creating and monitoring of Google Adwords using Google Trends and google AdWords Editor. -Business and customer trend analysis via Google Analytics. -Technical investigation of incidences, logs and reporting bugs. -Processing all payments, handling fraud, charge backs, financial reporting, billing and invoicing. Show less



Be Englisher

• Senior English Tutor

  • Sep 2015 - Present

  Teaching English as a second language to corporate clients such as Lifecell Ukraine, Ascania Group of Companies, Materialise NV. Training and monitoring the teaching staff; Preparing teaching materials Teaching English as a second language to corporate clients such as Lifecell Ukraine, Ascania Group of Companies, Materialise NV. Training and monitoring the teaching staff; Preparing teaching materials



God's Embassy Kiev

• Live Sound Specialist

  • Apr 2012 - Jul 2019

  - Purchasing and monitoring equipment for needed repairs and setting up and testing recording equipment. - Managing sound quality at live events. - Setting up and taking down equipment and performing sound checks. - Managing and holding regularly training a team of 7. - Meeting with producers and performers to determine the desired sound. - - Purchasing and monitoring equipment for needed repairs and setting up and testing recording equipment. - Managing sound quality at live events. - Setting up and taking down equipment and performing sound checks. - Managing and holding regularly training a team of 7. - Meeting with producers and performers to determine the desired sound. -



Yappi Corporate

• 1 - 100 Employee

• Senior English Language Tutor

  • May 2016 - Jan 2018

  Teaching English as a second language in major IT and Finance companies in Kiev including JTI, MacDonalds, L’Oréal, Boeing Ukraine LLC, Very Good Security; Preparing students for IELTS and ToFEL; Training on Public Speaking and Negotiations Skills; Teaching English as a second language in major IT and Finance companies in Kiev including JTI, MacDonalds, L’Oréal, Boeing Ukraine LLC, Very Good Security; Preparing students for IELTS and ToFEL; Training on Public Speaking and Negotiations Skills;



Alfa Group (Ufinancion)

• Sales Specialist

  • Oct 2016 - Feb 2017

  -sales agent in Financial markets specializing in Forex and binary options in different countries. -participation in development and implementation of sales plans; -maintenance and development of business relations with new and existing customers. -sales agent in Financial markets specializing in Forex and binary options in different countries. -participation in development and implementation of sales plans; -maintenance and development of business relations with new and existing customers.



Lalafo - AI powered C2C marketplace

• Estonia
• Technology, Information and Internet
• 1 - 100 Employee

• Translator and Content Manager

  • Mar 2014 - Apr 2016

  -Translated the company’s website and content to Swahili for Tanzanian clients. -Upgraded and provided technical support of the websites in conjunction with the owners/programmers. -Designed and translated ads. Analyzed the customer behavior and the market on Google analytics. -Shot video advertisements. -Translated the company’s website and content to Swahili for Tanzanian clients. -Upgraded and provided technical support of the websites in conjunction with the owners/programmers. -Designed and translated ads. Analyzed the customer behavior and the market on Google analytics. -Shot video advertisements.