Experience

Summit Eleven Inc.
• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Logistics Coordinator

  • Dec 2022 - Present


Dolly Inc.

• United States
• Truck Transportation
• 1 - 100 Employee

• Support Operations Specialist

  • Jun 2022 - Aug 2022

  - Managed a group of agents in an extremely fast paced start-up environment to ensure exceptional customer service and problem resolution while supporting the gig economy workforce. - Responsible for maintaining the relationship for the highest revenue gaining partnership in the retail organization (The Container Store) by working closely with the Business Development team and reporting directly to the Director of Retail Operations. - Specialized focus in the final mile delivery process for big and bulky items with a goal of defining and exceeding industry standards and managing unique assembly and disposal services. - Provided effective communication to key stakeholders that ultimately increased job performance leading to additional opportunities to increase revenue. - Contributed to data analysis and key performance metrics to highlight organizational wins and opportunities using Metabase derived from the CRM. - Key contributor in developing new processes and strategic planning to maximize efficiency that increased fulfillment rates by 12% nationwide with one of the largest retail partnerships (Best Buy).



Unique Logistics International

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Operations Coordinator

  • Aug 2021 - Jun 2022

  - Managed the movement of freight for key accounts which include; The Container Store, Adore Me, J-Jill, and Fashion Nova. - Completed shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin. - Informed clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments. - Determined efficient and cost-effective methods of moving goods from one location to another. - Prepared and submit invoices to customers upon completion of their shipment delivery. - Quoted customers on drayage and/or inland freight movement of shipments for international shipments importing into any major port in the United States to their final destination.



Expeditors

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Ocean Import Agent

  • Jan 2020 - Aug 2021

  - Ensure the proper and timely movement of 600 + pieces of international freight. - Appraise customers with regards to arrival times, delays, and/or transit issues. - Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes. - Dispatch freight in a timely manner to ensure proper delivery to customers. - Ensure accurate and timely data entry into operating systems as per the Operating Process Standards. - Support in actioning monthly billing and accounting queries. - Initiate ocean freight payment process to ocean carrier Steamship Lines to ensure timely clearance of ocean freight upon arrival. - Identify and solve internal issues within our logistics workflow to ensure a more efficient process in tracking freight. - Meet compliance to all internal policies, Operational Process Standards, customer policies, and government regulations.


Finish Line
• United States
• Retail
• 400 - 500 Employee
• Sales Associate

  • Nov 2019 - Dec 2019


University of Houston

• United States
• Higher Education
• 700 & Above Employee

• Resident Advisor

  • May 2018 - Dec 2019

  -Built relationships with multi-generational and multi-cultural residents, faculty, and staff.-Acted as a mentor to assist in the growth and development of residents.-Developed educational and social activities and programs for 50+ residents and a building containing in excess of 900-Promoted academic excellence, addressed student needs, and encouraged involvement among residents supporting the missions of The University of Houston and the office of Student Housing and Residential Life.

• Front Desk Assistant

  • Aug 2016 - May 2018

  -Maintained a positive and welcoming environment to Moody Towers, Cougar Village One, and University Lofts residents, staff, and visitors by providing support to assist with general questions and lock outs.-Demonstrated a talent for communicating with students from various diverse backgrounds.-Answered telephones, directed calls, and took messages.-Monitored individuals entering residential hall to ensure safety of residents and guests on premises.-Enforced all University and Housing policies and procedures.



Frontier Fiesta Association

• Director Of Operations

  • Jul 2018 - May 2019

  -Oversaw and managed the longest standing programming tradition at the University of Houston, Frontier Fiesta. -Supervised 20+ student leaders and 100+ volunteers during Frontier Fiesta Build Week, and over 20,000 event attendees. -Tracked and Maintained all tool and material inventory in the warehouse and on-site. -Initiated contract execution in excess of $100,000, creating and submitting appropriate documentation for RFP and RFQ processes to the Frontier Fiesta Chair and Advisor. -Developed on-boarding and training documentation for current and future boards. -Responsible for the planning, designing, construction, and implementation of all physical on-site activities at Fiesta City which include designing the site map, site planning, front development and construction, and build and teardown scheduling.



Lone Star College

• United States
• Higher Education
• 700 & Above Employee

• Call Center Specialist

  • May 2017 - Aug 2017

  Answered phone calls and provided students with information, directions, and instructions to self-service modules including enrollment, registration, admission, applications, and student records. Answered phone calls and provided students with information, directions, and instructions to self-service modules including enrollment, registration, admission, applications, and student records.



Ruffalo Noel Levitz

• United States
• Higher Education
• 700 & Above Employee

• Caller

  • Sep 2015 - May 2016

  Reached out to University of Houston alumni, parents, and friends to rally support for university initiatives and provide information about campus developments, programs, and events. Reached out to University of Houston alumni, parents, and friends to rally support for university initiatives and provide information about campus developments, programs, and events.



Jose D. Umanzor Lawn Services

• Assistant

  • Jun 2005 - Aug 2015

  Raked leaves, cut and watered grass, and picked up garbage to maintain grounds. Safely operated equipment such as a lawn mower, leaf blower, and weed eater. Raked leaves, cut and watered grass, and picked up garbage to maintain grounds. Safely operated equipment such as a lawn mower, leaf blower, and weed eater.