Experience

Macy's

• Market Leader Operations and Asset Protection, Southwest Region

  • Feb 2021 - Present



Macy's

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2020 - Present

• District Director Operations/Asset Protection

  • Jun 2016 - Present

  • Lead an amazing team of Store Operators and Asset Protection Managers to drive operational and shortage strategies within 15 Macy’s stores across Houston/Louisiana/El Paso. Our goal is to deliver profitable sales, business continuity, reduce shortage and deliver an exceptional customer experience within the stores.• Deliver metrics within the stores that ultimately drive profitable sales. These include expense management, receiving practices, safety standards and training, markdowns, clearance sell through, all back of house optimization, shortage control standards, workload-planning, reverse logistics, direct to consumer fulfillment, profit and loss analysis, facilities and space planning.• Collaborate daily with asset protection, district and stores teams, logistics and human resources to create and implement strategies to increase efficiencies, profitability, and talent across the organization. • Emergency Operation Committee member responsible for helping steer business continuity during crisis events such as catastrophic weather events, fire, active shooter, power failure and any other business disruption that impacted sales, profitability or people. Show less

• Vice President Regional Merchandise Direction

  • Feb 2015 - 2017

  • Formulated and implemented strategy for the 100 stores in the South Central Region, accounting for $282M in Home and Big Ticket volume. 12 director level reports in 8 districts covering 9 states.• Collaborated daily with GVP-Merchandising, SVP-Regional Director of Stores, District Vice Presidents and VP-Regional Planning Manager to develop and drive actions to improve sales.• Influenced buyers and planners regarding merchandise opportunities by location.• Directed floor planning process for the region including analyzing productivity and space allocation.• Coached and developed all direct reports on their leadership abilities. Focused on driving sales and customer service within their districts through superior merchandise execution and standards.• Presented on a regular basis at meetings to all levels of the company including regional meetings with all senior store level executives, national strategy meetings and annual Executive Committee visits to the region.• Delivered in 2015 a 92% engagement score which was among the top 10% in the company.• Delivered an increase in Big Ticket and oversaw two major furniture expansions including collaboration on space allocation, product assortment, and visual presentation.• Traveled extensively over a large region and managed direct reports remotely. Show less

• Vice President Store Manager

  • Sep 2011 - Feb 2015

  • Delivered multiple years of increased sales in a store with previous sales decline.• Created and implemented total store strategy that drove results through influencing the assortment, improved merchandising standards, personnel development, and consistent coaching of executive team. • Achieved exceptional customer service scores year over year.• Finished in the top 10 stores in the company in operational scorecard 2 years in a row encompassing payroll delivered to budget, fulfillment results, inventory results and safety results. • Exceptional engagement scores in among the top 10% in the company 2 years in a row.• 2012 Dallas District Store of the year• 2013 South Central Region Store of the year. Show less

• Regional Director Women's Shoes

  • Mar 2010 - Sep 2011

  • Responsible for delivering Merchandise execution for Women’s shoes for the South Central Region covering 8 districts and sales in access of $95 M in sales.• Daily communication with VP-Merchandise Execution at corporate, SVP-Regional Director of Stores and District Vice President’s.• Played a vital role in the creation and implementation of the Women’s Shoe Execution guide that was put in place in 2011 in all stores in the Macy’s Department store chain.• Drove training process including sales training seminars for sales associates, district merchants and stores throughout the South Central Region.• Developed and presented South Central strategy on two occasions to the Macy’s Executive Committee. Show less

• Assistant General Manager of Sales

  • Aug 2009 - Mar 2010

  • Senior Level store executive in the South Central flagship store at Memorial City Mall.• Managed all aspects of store including sales, merchandising, operations and customer service.• Developed sales growth strategies in my areas of responsibility which included Men’s, Kids, Home Store, and Furniture and Bridal registry.• Assisted VPSM in workload planning meetings, store visit presentations, and managing executive team including HR, Asset Protection, Operations, Merchandise Team Managers, and Sales Managers. Show less



Evermon Homes

• Houston, Texas Area

• Director of Business Development

  • Sep 2006 - Mar 2009

  • Oversaw the complete process of the sale and construction of custom homes in the Northwest Houston area. • Responsible for business development, including marketing, finding and developing potential customers, developing plans, budgets and contracts. • Worked closely with website designer to refine the company website. • Responsible for finding, developing and maintaining relationships with vendors and sub- contractors. Managed sub-contractors regarding scheduling, quality control and warranty issues. Show less



Brighton Collectibles

• Houston, Texas Area

• District Manager

  • 1991 - 2006

  • Launched the first Brighton Collectibles concept store in the United States, selling fine shoes, handbags, belts, jewelry, sunglasses, and home accessories. • Developed, opened and managed 30+ locations of Brighton Collectibles in multiple states. The Brighton retail company now has in excess of 100 stores around the United States. • Successfully managed up to 15 stores in the district with annual sales exceeding $18 million. • Had increases in same-store sales within my district year after year and achieved district of the year in 2005. • Responsible for hiring and recruiting all store management, setting goals, managing customer and employee issues, writing annual supervisory reviews and evaluating personnel, buying merchandise, merchandising stores, solving property and dealing with construction issues. • Organized and conducted multiple training events and presentations both within the district and at a national level. National leaders and I met quarterly to define objectives and set strategies which we then successfully implemented within the district. Show less